07/10/2018 Grace_01, Austin, Texas
We checked in after a family event and found one of our beds had rat droppings. We called the front desk and the guy came to check it out and had to get the manager. The manager tried to say it was fr... more
We checked in after a family event and found one of our beds had rat droppings. We called the front desk and the guy came to check it out and had to get the manager. The manager tried to say it was from the AC unit but after he examined it realized it was in fact rat droppings (and plenty of them). They offered to change the sheets and we were tired and really in the middle of no where at night so my husband agreed. They came back with sheets and were going to put the same comforter but I asked for a clean one which apparently they didn’t have any and could only bring a light brown blanket. Honestly don’t think any of the sheets were clean ones. Would not stay there again especially since we were charged extra for our kids. less
Martha A, Manager at Best Western Limestone Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Please also consider that I was off duty and sleeping at 12.00 am in the morning. But still I came to change the linen with my front desk. Because I knew that in our area all the hotels were sold out including my hotel.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.