DON'T DO IT!! If you want to cancel ahead of time they refuse to refund your money.
13/10/2016 renemarie1967, Bixby, Oklahoma
We booked through AARP. I went to cancel more than 24 hours in advance. This was a business trip, so as you well know a trip can wrap up a day or two ahead of schedule. Well, the hotel would not "aut... more
We booked through AARP. I went to cancel more than 24 hours in advance. This was a business trip, so as you well know a trip can wrap up a day or two ahead of schedule. Well, the hotel would not "authorize" the refund. i called AARP who tried to call the hotel to no avail. The next morning they got a hold of the manager and was told no they would not give a refund since it was booked through AARP. So then I called an hour later and spoke with the hotel manager and was told that they do not refund through Priceline. What? AARP is not Priceline. Please see the Policy Below. Needless to say we will not be booking here again. My husband travels 75% of the year in Texas, NM, OK, and WY. They lost BIG on us, and I hope you think twice before booking with these people. We have never run into trouble booking through AARP until this place, Ever... Like I said my husband travels on business and we have to cancel a day or two sometimes. This was not AARP's fault.
AARP Return Policy:
"If you have booked a refundable hotel room, we will process your refund on the day of your cancellation. Most credit card companies will post the refund to your account within one to two weeks and to your statement within one to two billing cycles. If you do not see the proper amount on your credit card statement after two billing cycles, call Customer Support at 1 (800) 468-3577."
As you can see it was the hotel who chose not to refund our money. Good luck! less