Best Western Le Relais de Laguiole Hotel & Spa

Stayed here for 5 nights as the main hotel if our coach holiday. The way we were greeted by the manager I knew this was going to be a great stay. The staff were all very good and always helpfu. Rooms were good though our room did not have a fridge it did not cause us any problems. The self service breakfast was excellent, and evening meals were just as good. All the desserts were home made and absolutely faultless. The swimming pool and Jacuzzi again were excellent. Our overall experience of the Hotel was nothing short of first class. Given the opportunity I would certainly go again. less

We stayed one night here, and were made very welcome by the all-female staff. The room was well-appointed and comfortable, and the in-hotel restaurant served an enjoyable dinner. Fine large swimming pool at the disposal of the guests, and there's also a sauna that can be rented by the half-hour - we didn't try it, but it looked good. less

I had a brief one night stay here in June 2017 while visiting the famous restaurant Michel Bras. The Best Western is in the middle of the village and had a good sized room (106) with a particularly large bathroom with an excellent shower. There were plenty of spare electrical sockets for recharging things, which can often be an issue in European hotels. The lady at reception spoke good English and was friendly, and the bed was comfortable. Of course this is not a luxury hotel, but it does exactly what you might hope for given the price. Be aware that after about 11 p.m. the front door is locked, and you need an entry code to get back in, which is conveniently printed on the back of your room key. less

Very well located in the center of town. Easy parking in front of hote. Very oleasant room, quiet. Beautiful large swimming pool with spa Excellent restaurant, very fine and friendly service Beautiful buffet breakfast less

We booked, and fully paid, two rooms at this hotel more than three months ago through the European website booking.com. The day before our arrival we received a message telling us that our reservation had been canceled and that no rooms were available for us at the hotel we had chosen. We immediately called both the hotel and booking.com. They both rejected the error on eachother. The hotel receptionist, who was quite rude, told us that the problem was with booking.com and that we should call them directly next time, that their hotel was fully booked and that there was nothing they could do for us.... After calling booking.com more that three times, they finally agree to book us in another, smaller hotel, but could not apply the payment we made to them three month earlier. So we did go to that place and fully pay for our rooms. Booking.com is supposed to reimburse soon the payment made more than three months ago. Terrible experience. We really did not feel welcome by either booking.com or this hotel. less