Best Western Le Relais de Laguiole Hotel & Spa

I had a brief one night stay here in June 2017 while visiting the famous restaurant Michel Bras. The Best Western is in the middle of the village and had a good sized room (106) with a particularly large bathroom with an excellent shower. There were plenty of spare electrical sockets for recharging things, which can often be an issue in European hotels. The lady at reception spoke good English and was friendly, and the bed was comfortable. Of course this is not a luxury hotel, but it does exactly what you might hope for given the price. Be aware that after about 11 p.m. the front door is locked, and you need an entry code to get back in, which is conveniently printed on the back of your room key. less

Very well located in the center of town. Easy parking in front of hote. Very oleasant room, quiet. Beautiful large swimming pool with spa Excellent restaurant, very fine and friendly service Beautiful buffet breakfast less

We booked, and fully paid, two rooms at this hotel more than three months ago through the European website booking.com. The day before our arrival we received a message telling us that our reservation had been canceled and that no rooms were available for us at the hotel we had chosen. We immediately called both the hotel and booking.com. They both rejected the error on eachother. The hotel receptionist, who was quite rude, told us that the problem was with booking.com and that we should call them directly next time, that their hotel was fully booked and that there was nothing they could do for us.... After calling booking.com more that three times, they finally agree to book us in another, smaller hotel, but could not apply the payment we made to them three month earlier. So we did go to that place and fully pay for our rooms. Booking.com is supposed to reimburse soon the payment made more than three months ago. Terrible experience. We really did not feel welcome by either booking.com or this hotel. less

On our way to view the Tour de France, one night stop over. Room 204 very spacious! Service above and beyond from the Boss and her team, she has a MBA and fell in love with hotel business and one can see that! Do not miss the restaurant they actually reopened the kitchen for us... Fabulous red meat from the Aubrac! with morells! Breakfast served with Daumann tea!! less

My wife and I were part of a 33 strong coach party from the UK; having travelled for 2 days, we arrived to be warmly greeted by Celine. Upon reaching our room, we were surprised and delighted to see that we had been given a family room; a double and single bed, plus a sofa bed, well appointed bathroom and plenty of space in the bedroom to sit and relax. As a party we were out all day each day but back early enough once to enjoy the swimming pool. Didn't see any towels provided though. Evening dinner was excellent on all 5 nights with alternatives being available if required. Some good entertainment from a duo and a local dance group too. Celine and Geraldine and all staff are to be commended for their friendliness and efficiency. Very well recommended. less