Best Western Le Relais de Laguiole Hotel & Spa

Very well located in the center of town. Easy parking in front of hote. Very oleasant room, quiet. Beautiful large swimming pool with spa Excellent restaurant, very fine and friendly service Beautiful buffet breakfast less

We booked, and fully paid, two rooms at this hotel more than three months ago through the European website booking.com. The day before our arrival we received a message telling us that our reservation had been canceled and that no rooms were available for us at the hotel we had chosen. We immediately called both the hotel and booking.com. They both rejected the error on eachother. The hotel receptionist, who was quite rude, told us that the problem was with booking.com and that we should call them directly next time, that their hotel was fully booked and that there was nothing they could do for us.... After calling booking.com more that three times, they finally agree to book us in another, smaller hotel, but could not apply the payment we made to them three month earlier. So we did go to that place and fully pay for our rooms. Booking.com is supposed to reimburse soon the payment made more than three months ago. Terrible experience. We really did not feel welcome by either booking.com or this hotel. less

On our way to view the Tour de France, one night stop over. Room 204 very spacious! Service above and beyond from the Boss and her team, she has a MBA and fell in love with hotel business and one can see that! Do not miss the restaurant they actually reopened the kitchen for us... Fabulous red meat from the Aubrac! with morells! Breakfast served with Daumann tea!! less

My wife and I were part of a 33 strong coach party from the UK; having travelled for 2 days, we arrived to be warmly greeted by Celine. Upon reaching our room, we were surprised and delighted to see that we had been given a family room; a double and single bed, plus a sofa bed, well appointed bathroom and plenty of space in the bedroom to sit and relax. As a party we were out all day each day but back early enough once to enjoy the swimming pool. Didn't see any towels provided though. Evening dinner was excellent on all 5 nights with alternatives being available if required. Some good entertainment from a duo and a local dance group too. Celine and Geraldine and all staff are to be commended for their friendliness and efficiency. Very well recommended. less

With 17 Bentleys and 34 people from the Bentley Drivers club we stayed at this hotel for 2 nights. The manager Celine and her assistant couldn't have been more helpful; literally, nothing was too much trouble. When originally planning the tour we had only intended to stay one night, but the manager suggested several things that we could do and went out of her way to help us organise visits to interesting places. We had one participant who needed to have a blood test and the manager organised it for us and even took him to the appointment in her own car. Rooms were quite reasonable and the menu items we chose were very good. I would thoroughly recommend the hotel! less