Ruined a great weekend
20/12/2018 CynthiaF633, Ward
Hotel is nice, clean, and comfortable...but when you have rude employees(yes you Goldie) that had to call about a three year old making foot noise on the second floor(room only over lobby and employee... more
Hotel is nice, clean, and comfortable...but when you have rude employees(yes you Goldie) that had to call about a three year old making foot noise on the second floor(room only over lobby and employee area) twice whic was the only times we were in the room which made the child’s mom stay on him until I thought she would have a breakdown...they could have offered a ground floor room if we were disturbing their naps but Goldie just complained...She did not complain when a group of bikers flooded the lobby as we were leaving for an engagement, she didn’t complain when housekeeping was blaring their music down the hall as they were cleaning and guest what...neither did we...very nice building but made for a horrible long weekend less
Nerissa M, Guest Relations Manager at Best Western Lafayette Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in
our hotel. We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management.You are welcome to contact us at the Hotel, should you have any other concerns about your stay. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.