Best Western i-City Shah Alam

thank you for the hospitality service and the great smile which made my stay in this hotel as it like home.you made my stay extremely better.and room very clean,very nice view... amenities in the room very complete.tq everything... less

thank you for your great service upon our stay last October. the room is spacious, great customer service, free parking,nice view from level 13, variety choices of breakfast,clean and highly recomended to anyone less

Rooms are nice, beds are comfortable, and I sleep like a log every night throughout my stay. Also parking is a plenty during my stay. Service is good and the staffs are friendly at the restaurant and lobby. Buffet spread is decent for the price. I like the seafood BBQ buffet as the fish (salmon and mackerel), prawns, mussels, etc. are fresh. What stands out is the little things like the snack counter at the lobby and the little sweets at the lift that brings back childhood memories. Gym is also not bad. It is equipped enough for a general workout. The only issue is that it is located in service apartments (shared gym) and the maintenance side of the service apartments is not as good as the hotel. It becomes apparent when one walks past the boundary. Overall my family and I had an enjoyable stay. Will certainly be back again. less

Best Western Hotel is my always must have-list of hotel to choose from when i travel to Shah Alam. I felt very comfortable and of course the location that is surrounded by the colorful of lights of the i-City! It's just a minute walk to the I-City theme park. The moment i checked in into this hotel, i saw a bunting promotion at the hotel entrance about the free pass tickets for all Best Western guest to the I-City Water Theme Park for 2 Adults & 2 Children. Meaning to say that, we are entitled for this water theme park!..aha..My kids were so excited and thanks a lot for making this trip are so joyful. Just a suggestions for the arrangement at the cafe when you have an events from different sector for year end programs, please make sure the food for breakfast is in a good arrangements, enough for all the guest and the environment is friendly guest ya...Overall good!..keep it up..! less

The hotel staff were wonderful and helpful. The hospitality of the hotel staff make me feel comfortable. Recommended for Family Vacation. Nice hotel, clean rooms, comfortable sleep, coffee/tea arrangments and good view. The breakfast options are pretty vast and I was impressed by it. Highly recommended hotel. Able to feel the freshness. A lot of choice beverage, Calming and relaxing, comfortable meeting room, accommodating 40 people. Thank you to All staff Best Western Hotel. less