Diffidently will come over again next year
14/12/2018 midahnanyan02, Kuantan, Malaysia
You'll be greeted at the lobby to help you with your luggage. check in was very speedy and efficient Rubinee (duty manager) We check in at might night and receptionist handle us professionally with ca... more
You'll be greeted at the lobby to help you with your luggage. check in was very speedy and efficient Rubinee (duty manager) We check in at might night and receptionist handle us professionally with calls many comes in parking free guest was requesting guest want to check in, all was handle by one lady at counter make me so proud that she is able to handle all alone with a smile she put up upon check in was amazed me and my husband how she can able to manage pressure alone and she still smiling and greeted, very brave lady.
The hotel really exceeded my expectations. it is very modern & trendy. My room was very spacious, clean and comfy. The restaurant very nice with the best view. Best to kick back and relax.
The hotel location was great, kids loved I city par (5 minutes
Definitely will consider for our next family short getaway,
Minor setback for me was just-no swimming pool in hotel. less
BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Your review is a perfect energy boost to our busy week :) We love to hear that you had a pleasant stay with us from the friendly check-in experience to our hotel strategic location. The pleasure was all ours in serving you. I have shared your comments with our Duty Manager, Ms Rubinee, who I am certain will be encouraged by your remarks. Pertaining to your feedback about the swimming pool facility, we would recommend guest to try out the I-City Water World which is just 3 minutes walk from our hotel. I am sure you and your kids will enjoy it as there is a huge Tornado slide for endless exciting experience as well as Jacuzzi for relaxation. Feel free to drop me a line at firstname.lastname@example.org should you need my assistance in future. We look forward to welcome your family for another fun-filling stay in the near future :)