Internet Connectivity is Still Poor
While the overall stay this round was pleasant on the average, the internet connectivity was still rather poor and not improved since given the feedback several times on the bandwidth and quality of n... more
While the overall stay this round was pleasant on the average, the internet connectivity was still rather poor and not improved since given the feedback several times on the bandwidth and quality of network. This also resulted in interrupted online meetings, and the alternative use of mobile data was also not good either in that area.
Additionally, while the floor was generally quiet, but the slamming of doors can be heard at intervals - as provided the feedback previously, please look into soundproofing elements for doors especially. Nevertheless, thank you for the general hospitality rendered which I believe can still be further improved particularly of handling tele-conversations at the front desk and dining outlet.
Hope to see real improvements esp on the network and soundproofing. less
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this review
It was nice to meet you that day, and we are definitely grateful to receive a review from a regular guest like you! We are working hard to improve guests' experience, and please be rest assured that all comments are well noted. We can't wait to welcome you again soon.