Over rated hotel
1. Bed
Was told King size bed but what I get is a miniature bed. Frustrated. Maybe the hotel should go and check other hotels on real king size bed.
2. Breakfast
The worse food in a hotel I have ever... more
1. Bed
Was told King size bed but what I get is a miniature bed. Frustrated. Maybe the hotel should go and check other hotels on real king size bed.
2. Breakfast
The worse food in a hotel I have ever experienced. Worse taste. Tried nasi goreng, such a blant taste with expensive price. Breakfast was worse. The chef need to be sent to cooking course or hire a better chef! Please educate the team that serve the food. They need to know what they serving instead of saying don't know! And please clear the food on room hall way and don't leave it overnite. Disgusting!
3. Parking
The only service I appreciated. FREE! less
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this review
Dear edwardrkh82,
Thank you for taking your time in writing us a review. We are saddened to hear that we did not meet your expectations during your last visit to the hotel. After our investigations, we would like to inform you that you have booked with us under MTT RM129 package. As stated in the T&C of the promo, RM129 package is entitled to a night stay in the Superior category where it comes with either twin bed or queen-sized bed, subject to availability. To enjoy the king-sized bed, you may upgrade to the next room category, Deluxe. We want to apologise that there may have miscommunication during the booking process. We have highlighted the issue to the department for immediate improvement.
On your comment on the food served, though the taste of the food is subjective to the individual, rest assured that we have considered your suggestion to ensure you or other guests' next stay with us to be an enjoyable one.
We appreciate your constructive feedback, and we hope to see you again, should your travel plan brings you back to Shah Alam again.
Best wishes,
Anthony Kong
General Manager