Best Western i-City Shah Alam

A-GF-01, No. 6 Persiaran Multimedia, Shah Alam, 40000, Malaysia
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Best Western i-City Shah Alam

Strategically located in Shah Alam, a key satellite city offering fast links to Kuala Lumpur and KL International Airport, Best Western i-City Shah Alam is the preferred choice for both local and international travelers. This contemporary 18-story ho show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
A-GF-01, No. 6 Persiaran Multimedia, Shah Alam, 40000, Malaysia

Reviews of Best Western i-City Shah Alam

Traveller Overview:
4.0 Rating: 561 reviews
Excellent 48%
Very Good 30%
Average 15%
Poor 4%
Terrible 1%
Rating

Syafiezah90, wrote review 22/02/2021

Best

Price was so affordable. You can get the best room in this hotel for RM250 included dinner and breakfast. Room was so bigger and very comfortable. Plus, get unlimited watching movie. Staff was so poli... more

Owner Response
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this review
Dear Syafiezah90, Thank you for your positive review. We are glad to hear that you are satisfied throughout your stay with us. Please come back soon! Take care :) Best wishes, Anthony Kong General Manager
Rating

289emmay, wrote review 02/02/2021

Nice & cozy hotel, great location and superb hospitality

I was staying here for 2 weeks with my family. What can I say is, it is a nice and cozy ambience hotel. Room was very clean and looked new. An easy access to Central Icity shopping mall about 5mins wa... more

Owner Response
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this review
Dear 289emmay, We are thrilled to receive such a positive review from a satisfied guest! We are glad to know that Isa has served you well during your stay with us, please come back again soon! Best wishes, Anthony Kong General Manager
Rating

amiramashuri2021, wrote review 25/01/2021

The location

The location is nice and the room we stayed was great. The staffs also welcoming. You can easily order food delivery food. The parking is free. The toilet is clean. Will surely booking for this hotel ... more

Owner Response
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this review
Dear amiramashuri2021, We are thrilled to read your feedback to us! Thank you for showering us so much love and support, and we certainly cannot wait to have you back again soon! See you! :) Best wishes, Anthony Kong General Manager
Rating

faris988, wrote review 18/01/2021

SERVICES

Very good service from receptionist. nice room. very comfy. the bathroom is also very neat. i love the view from up here. you can see ferris wheel from i city and highway. theres alot of utilities in ... more

Owner Response
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this review
Dear faris988, Thank you for your lovely review! We are thrilled to hear that everything went well during your recent stay with us! Please come back again soon. Stay safe! Best wishes, Anthony Kong General Manager
Rating

edwardrkh82, wrote review 16/01/2021

Over rated hotel

1. Bed Was told King size bed but what I get is a miniature bed. Frustrated. Maybe the hotel should go and check other hotels on real king size bed. 2. Breakfast The worse food in a hotel I have ever... more

Owner Response
BW I-City, General Manager at Best Western i-City Shah Alam, responded to this review
Dear edwardrkh82, Thank you for taking your time in writing us a review. We are saddened to hear that we did not meet your expectations during your last visit to the hotel. After our investigations, we would like to inform you that you have booked with us under MTT RM129 package. As stated in the T&C of the promo, RM129 package is entitled to a night stay in the Superior category where it comes with either twin bed or queen-sized bed, subject to availability. To enjoy the king-sized bed, you may upgrade to the next room category, Deluxe. We want to apologise that there may have miscommunication during the booking process. We have highlighted the issue to the department for immediate improvement. On your comment on the food served, though the taste of the food is subjective to the individual, rest assured that we have considered your suggestion to ensure you or other guests' next stay with us to be an enjoyable one. We appreciate your constructive feedback, and we hope to see you again, should your travel plan brings you back to Shah Alam again. Best wishes, Anthony Kong General Manager