Modern hotel in a bad location
14/10/2016 cheah99, Penang Island, Malaysia
This is a modern and almost new hotel in a not so good location. There are not many shops or facilities near the hotel. And, even during the day time, the place looks rather deserted. This not ideal l... more
This is a modern and almost new hotel in a not so good location. There are not many shops or facilities near the hotel. And, even during the day time, the place looks rather deserted. This not ideal location is compounded by the fact that the hotel food is not very good.
During our several days stay, the rooms are not cleaned well, with the floors a little sticky, tables not wiped and even used glass not washed during daily housekeeping. The room aircond was also leaking.
The saving grace of this hotel are the friendly staff, especially at reception and the doormen.
We have to cut short our stays and will only probably use this hotel again if we have to work nearby. less
BW I, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review
I am glad you love the little gestures from our team. Your feedback is valuable to us and is essential to continuously improve our service standards. We are disappointed that your recent stay was not up to your expectations. Please be rest assured that I will address all these issues with the teams concerned and make necessary improvements at all relevant areas. Do get in touch with me at email@example.com when you are planning your next trip to the City for and I would like to personally make the necessary arrangements for you.
Director of Sales