Best Western i-City Shah Alam

A-GF-01, No. 6 Persiaran Multimedia, Shah Alam, 40000, Malaysia
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Best Western i-City Shah Alam

Strategically located in Shah Alam, a key satellite city offering fast links to Kuala Lumpur and KL International Airport, Best Western i-City Shah Alam is the preferred choice for both local and international travelers. This contemporary 18-story ho show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western i-City Shah Alam

Traveller Overview:
4.0 Rating: 444 reviews
Excellent 42%
Very Good 32%
Average 18%
Poor 4%
Terrible 2%
Rating

philipcklong, wrote review 17/01/2020

My recent visit

The staff are very friendly and great hospitality. I was there for a dinner with my family. They all enjoyed every moment of it and we will definitely revisit the hotel again soon! The ambience is goo... more

Owner Response
BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi philipcklong, Thank you for dining with us and writing us a review! We are so grateful to hear that your dining experience with us was a great one. Your positive feedback definitely put a big smile on our team members’ face and motivate us to serve all of our guests better in the future! Do come back and perhaps try out to stay a night with us, can’t wait to having you as our guest soon! :D Sincerely, Anthony Kong General Manager
Rating

Khalifah I, wrote review 15/01/2020

Strategic Location & Great Breakfast

Each time I come to Shah Alam, this hotel will be my choice. It's located in the theme park area. Room just nice for 2 pax. Breakfast varieties. Staff friendly and helpful. Been staying here more tha... more

Owner Response
BW I, General Manager at Best Western i-City Shah Alam, responded to this review
HiKhalifah I, Thank you for choosing us as your preferred stay during your trip to Shah Alam! We are indeed thrilled to hear that you had a great time with us, and also for your previous stay! :) Do let us know if you have anything on your mind to make your next time with us even better! Drop me your thoughts at anthony@bestwestern-icity.my. Please do come back and stay with us again. See you around! Sincerely, Anthony Kong General Manager
Rating

elie_elle, wrote review 11/01/2020

The Importance of Customer Experience

My husband book a one night stay at Best Western I-City to celebrate our son's birthday.Around 8~9pm,we were asked to move from the 16th floor to 13th floor because the hotel told us the guest for tha... more

Owner Response
BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi elie_elle, Thank you for staying with us and writing us a comment. First and foremost, we would like to extend our sincerest apologies to you and your family during your recent stay with us. We were saddened to hear that the services rendered were not up to your expectation. In regards to your room change, we would like to ask for your understanding as it was for your better comfort. We have ensured the condition of the room was safe after rectification by our respective departments to check-in the next guest. On another note, we have checked with the team member concerning the buffet breakfast incident. The room number quoted at first to the staff was the former room number that you have been assigned to and that is the reason why our staff did not manage to make confirmation initially. As we appreciate your constructive feedback to us, we would like to apologise again on all the hiccups during your stay and we hope that this would not be the last time of your visit to Best Western i-City Shah Alam. We certainly look forward to having you as our guest again. :) Best wishes, Anthony Kong General Manager
Rating

javer2020, wrote review 11/01/2020

BW iCity

Everything was fine, room was clean. Breakfast was ok, should add in more different foodstuffs. Fork n spoon should be on the breakfast table with tissue. Receptionist staffs was great...welcomed us w... more

Owner Response
BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi javer2020, Thank you for writing us a review! We appreciate your kind comment and happy to hear that you are satisfied with the room as well as the services rendered to you during your stay with us. We noted on your comment and rest assured that proper standard operating procedure has been given to our F&B crew. Thank you for your feedback. :) We look forward to welcoming you at the hotel again soon. Best regards, Anthony Kong General Manager
Rating

kerolbab2, wrote review 10/01/2020

Gud for 3 days 2 night

My name mohamad khairul azlan,this is third stay at i-city best western hote. 3 days 2 night is not anough for me and family to holiday at here. Many game and intresting places we dont go,and so many ... more

Owner Response
BW I, General Manager at Best Western i-City Shah Alam, responded to this review
Hi kerolbab2, Thank you for writing us a review. We are extremely pleased to hear that you have been our repeat guest for the third time and you had a pleasant stay with us. :) Do share with us if there is anything we can do for us to make your next stay an even better one! We look forward to welcoming you to the hotel again soon. Best wishes, Anthony Kong General Manager