Best Western Hotel Royale

I stayed at the Best Western Hotel Royale for 2 nights at the end of March. This was my second visit within a fortnight as I had reason to be in Bournemouth for a few days. All of the staff in the hotel are attentive, friendly and helpful from the chambermaid who not only directed me but also took me to the stairs when the lift was out of action to the staff on the check in desk, to the the staff at breakfast and the Operations Manager Gaetano who is always attentive and welcoming. I was travelling alone and had paid for a single room which was upgraded to a double which was small but perfectly big enough for me with a large modern bathroom. The room was at the front of the hotel and was light and warm. Eating alone in a hotel can feel intimidating, but the staff are sensitive to how they place their guests and service is unobtrusive. On this occasion I only had breakfast which was excellent with plenty of choices of both cooked and continental foods. Previously I had enjoyed an excellent 3 course dinner in the hotel restaurant for a very reasonable price. The lobby and bar at the hotel are very welcoming and smart and create a great first impression. Thank you to all for my two recent stays which were comfortable and enjoyable. less

The hotel has a lot going for it. I would recommend it to those who are looking for an affordable but pleasant stay. The pool is good and the on-site restaurant sets it apart from B&Bs. The town centre and seafront are easy to walk to and a taxi back in the evening cost just under £5. less

Having seen a number of mixed reviews we decided to book a 2 night stay in late March. As part of our booking we were supposed to receive a coffee and cake upon arrival however this was never provided. No major issue as we had not long stopped for a coffee on route. Having checked in our room was tidy but a little dated. Once again, no major issue. The food in the restaurant was nice with no complaints. We had 2 very restless nights due to some of the MOST inconciderate guests I have ever had the miss fortune to come across. I know it is difficult for hotels to police the hotel and try to manage their guests however no one seemed to care. To add further restlessness the floor boards through out the hotel are just unbelievably noisy. Whilst we really enjoyed the area we would not stay again. less

We stayed for a short break on a DBB deal through Travelzoo. I was unhappy with the first room allocated, but this was quickly changed without fuss to a better room. The pool is outside and to the rear of the hotel, we didn’t use it so I can’t comment on it. The bar area was nice and prices were reasonable. The hotel is situated just to the east of the town centre which is a short walk down the hill to the beach and along, about 10 minutes in all. The real gem of this hotel was the restaurant. For what we paid, both the Menu choice and quality of the food was excellent. Breakfast was again excellent with lots of hot and cold choices. If the hotel repeats the DBB deal we will definitely return. less

On arriving I sat in lobby and had glass of wine. The glass stuck to the table which had not been wiped. I felt uneasy. On entering my single room I was overcome with its gloomy decor. The floorboards were unbelievably noisy and I felt sorry for anyone beneath me. Then people moved in above me and the noise was appalling! As a single lady wanting a peaceful break this was like hell. I finally had to go down and complain. I was treated fairly and offered another room on top floor. I had to pack again and go to new room. This was identical room in that it was gloomy but it was much better noise wise. I unpacked again. Then went out. On return in evening I found TV would not work. The TV in first room was fine so I knew the difference. I was too tired and miffed to go down and complain. What an awful two day break! It was amusing that the cold tap ran hot water and the hot tap ran cold but it summed up the lack of care taken by the management. I could go on with other things but can't be bothered. Just won't stay there ever again. Just cannot understand how they don't realise that putting anyone in such an awful room in the first place will cause problems! less