Best Western Hotel Royale

(Staying at the the Hotel Royale across this week.) This is a clean and especially well-maintained hotel. These characteristics are the ones of which i am especially conscious — while being in my room or when reading or writing, relaxing in the lounge space* etc. The room service is of a high standard, as you do not notice the heavy film of dust, that is so frequently present on the surfaces at many other hotels. The staff at the hotel are wonderful. Carlo, Kay, Lesley and Gianluca (at reception) are all responsive and helpful. i have talked to Gianluca and a lot this week and he is helpful and funny. i don't like to use the word 'service' — but this is the best customer service that i have experienced at any hotel or restaurant in Bournemouth ... and i am a person that was reared in this town. The food is prepared to a very high standard and the chefs now are better than ever. The manger, Gaetano, is always attentive and helpful. It is quite apparent that the hotel is well-managed. If you are a quiet, peaceful person you will find this hotel relaxing. If you enjoy reading, for example, you can actually do this in the public spaces at this hotel. This is a remarkable — and refreshing — difference. i really enjoy the lighting and the décor at the hotel! For me, it is perfect — and pleasing. There really is nothing negative or disagreeable about this hotel. Thus, i would recommend the hotel to anyone, especially if you value calm. Christopher less

We stayed 2 nights in June during our touring of English Riviera The room was excellent value for money, clean and very good size. The bed has extremely good mattress and although we had front located room during the night was very quiet so we slept very well actually. We made the booking directly online because was much cheaper than from booking. com. The only downside was a swimming pool which was not particularly clean and definitely requires some maintenance. Staff friendly and informative. The location is excellent. Just under 10 min walking to beautiful beach-East cliff. 15 min walk to city centre bars and restaurant if you like to have dinner less

I selected this hotel based on LastMinute.com deal, which was highly priced up, but was in a terrible condition. I booked a family room but the size of the room was very small, the floor creaked, the carpets were dirty, and the windows even had cobweb! The mattress was bad and the walls were so thin that you could almost hear the neighbour’s conversation at night. The worst part was the lift, which felt straight out of a 100 year old junkyard- it could barely accommodate 4 people, the lift buttons didn’t work properly, and if you had to use the lift to go a floor up, it would first go to ground floor and then only make its way back. After I complained to the receptionist for the room condition, she changed it to a bigger size facility but this time the wash basin kept getting clogged. The breakfast spread wasn’t very encouraging either. The only saving grace was the helpful staff. Won’t recommend this hotel to anyone. less

I had a pleasant stay at the best western. Couldn’t have fault it at all. I’ve stayed in many best western hotels in a number of towns/cities. This one was not a modern as other ones I’ve stayed in, but it was clean and comfortable. Staff were friendly. And the bar area was lovely. I really liked the room I stayed in, it was a family room which originally had bunk beds, but these were put away so i had more space. I felt safe and secure in this hotel and will definitely recommend to a friend and will stay here again. less

Decided on the Best Western Royale as we had previously used Best Western hotels on previous short breaks. At check in we were greeted by a friendly and welcoming man who gave us a rundown of the hotel facilities and meal times. There is a charge of £4 a day for parking at the hotel, although there is parking available on the road outside, this is also chargable. We had a room on the second floor that could be accessed by the stairs or a small lift. The room its self was clean and tidy, although a little dated. There was a good supply of tea and coffee, which is not always the case in other hotels. On the first night, we did try to book a table for dinner, but unfortunately a coach party had taken all the early slots so we decided to go out to eat. We found a lovely restaurant about 5 minutes walk away called the Arbour, great atmosphere, good food and at a reasonable price. We came back to the hotel about 9 and got a drink from the bar, although we were unable to find anywhere to sit, we drank up and retired for the evening. At breakfast the following morning we were grated by friendly staff, who offers us tea or coffee and found a good selection of food available from the buffet breakfast. We went out for the day and returned late afternoon with the intension of using the hotels pool, unfortunately, we found this closed due to a private function so were unable to comment further on this. less