an excellent, well-maintained hotel
15/02/2018 Christopher R, Dorset, United Kingdom
This is a clean and especially well-maintained hotel. These characteristics are the ones of which i am especially conscious — while being in my room or when reading or writing, relaxing in the lounge ... more
This is a clean and especially well-maintained hotel. These characteristics are the ones of which i am especially conscious — while being in my room or when reading or writing, relaxing in the lounge space* etc.
The room service is of a high standard, as you do not notice the heavy film of dust, that is so frequently present on the surfaces at many other hotels. The staff at the hotel are wonderful. Carla, Carlo, Sabrina and Kay (at reception) are all responsive and helpful.
i don't like to use the word 'service' — but this is the best customer service that i have experienced at any hotel or restaurant in Bournemouth ... and i am a person that was reared in this town.
The manger, Gaetano, is always attentive and helpful.
It is quite apparent that the hotel is well-managed. If you are quiet, peaceful person you will find this hotel relaxing because it does not feature a lot of the 'family noise' now commonplace and acceptable in any public space.
If you enjoy reading, for example, you can actually do this in the public spaces at this hotel. This is a remarkable — and refreshing — difference.
One that I appreciate greatly.
I really enjoy the lighting and the décor at the hotel! For me, it is perfect — and pleasing.
There really is nothing negative or disagreeable about this hotel.
The Royale has many pleasing — and excellent — characteristics.
Thus, i would recommend the hotel to anyone, especially if you value calm.
gaetano d, Manager at Best Western Hotel Royale, responded to this review
thank you for your lovely 5 stars review, we are all delighted you enjoyed your stay with us and we hope you will return sometime. Your comment towards our staff and food are much appreciated. Please feel free to contact us directly for the best rate guarantee.
Gaetano De Rosa