Amazingly friendly staff and stylish decor in hotel, hotel let down by dreadful bed, was really uncomfortable. It seemed to sag and I had to use my legs to stay in place, so couldn't sleep as unable t... more
Amazingly friendly staff and stylish decor in hotel, hotel let down by dreadful bed, was really uncomfortable. It seemed to sag and I had to use my legs to stay in place, so couldn't sleep as unable to relax, also trying to do this was very painful as my legs are disabled (not gonna go into details here). The lack of fresh air or air con in the room meant I couldn't sleep, it was too stuffy and hot. Only window I could open was in bathroom, too far away to be of any effect. I stayed here over 8 years ago with work for Christmas do, the décor was the same, even the pictures and vases the same. but the room I had then I remember had been amazing, must have been executive, or maybe the beds were new then, are old now. anyway, don't think I want to stay here again. I need to be able to breathe, not nice, scary finding it hard to breathe. Was in Bournemouth for "sad event" so wasn't going to bother with telling lady at desk the above, too much on my mind, but I did mention I couldn't sleep. anyway the service and staff were wonderful. Parking available for a couple of pound I think, far cheaper than other hotels, except il try to find somewhere with fresh air and a good bed next time, as I have friends in Bournemouth I will be visiting regularly and need to know I can relax and enjoy the visit.
What made it worse was psychologically painful as well as physical: imagine, a lovely sea front fresh air filled walk, then am stuck in a stuffy hot room knowing it is fresh and cool outside.
for the room and bed 1 star because the staff were so good I've given this 3 stars less