Friendly staff, excellent food.
04/10/2015 allyK6551LA, Oxford, United Kingdom
I had been in this hotel couple of years ago and I was very happy. This time I could see couple of improvements, especially in the bar (amazing coffee) and in restaurant. Well done. One thing has not ... more
I had been in this hotel couple of years ago and I was very happy. This time I could see couple of improvements, especially in the bar (amazing coffee) and in restaurant. Well done. One thing has not changed, during the night you can hear everything, people walking, using showers etc... Room was perfectly clean, but the bathroom a little bit old and the shower was not working very well.
The staff were amazing, they were very friendly and respectful not just to us but also to each other what I find very important. The atmospehere was very good. I did not have time to thank the lovely czech lady in the bar who looked after us every evening and on breakfast in the morning and was very professional. Later on our TV did not work so she went upstairs and fixed it.
Check in and check out were very quick. The food was just amazing, we ate in the bar every evening and we loved the breakfast buffet.
Thank you for everything. less
Pat G, General Manager at BEST WESTERN Hotel Royale, responded to this review
I am so pleased that you chose the Hotel Royale for your return visit to Bournemouth and I am delighted that you have noticed the improvements we are making. We are very proud of our hardworking staff and I am glad that you found them all to be so friendly and helpful. We would love to see you again in the future and thank you for your excellent comments