Stay away! the hotel seems like one that should have been closed a long I will never come to a Best western hotel again!
All in all, the hotel seems like one that should have been closed a long time ago
!
The staff talked ugly about us to other customers in front of us as he thought we did not understand German. It was... more
All in all, the hotel seems like one that should have been closed a long time ago
!
The staff talked ugly about us to other customers in front of us as he thought we did not understand German. It was really uncomfortable.
The rooms were dirty and it did not seem as if had been cleaned for a long time, very reassuring in these covid-19 times.
The elevator did not work
In the evening when we went to bed, another team of guests entered the room, as they too had been assigned the room, again very uncomfortable and not very reassuring. and the guy at the front desk did not even say sorry, he seemed more angry that he had to work
When we got home in the evening our access card did not work so we had to stand in line for 20 minutes to get help twice !!
The room was not cleaned either!!
The restaurant was also closed!
There was nothing working!
Very rude staff! less
Marija Knezovic, Owner at Best Western Hotel Mannheim City, responded to this review
Dear Jakob,
Thank you very much for taking the time to describe your impressions regarding your stay at Best Western Hotel Mannheim City. We very much appreciate your comments regarding your stay with us. Our deepest apologies for all the inconvenience that our staff may have caused you. We will try our best to improve our quality for your next stay.
Best regards,
Your team at Best Western Hotel Mannheim City