Best Western Hotel Mannheim City

All in all, the hotel seems like one that should have been closed a long time ago ! The staff talked ugly about us to other customers in front of us as he thought we did not understand German. It was really uncomfortable. The rooms were dirty and it did not seem as if had been cleaned for a long time, very reassuring in these covid-19 times. The elevator did not work In the evening when we went to bed, another team of guests entered the room, as they too had been assigned the room, again very uncomfortable and not very reassuring. and the guy at the front desk did not even say sorry, he seemed more angry that he had to work When we got home in the evening our access card did not work so we had to stand in line for 20 minutes to get help twice !! The room was not cleaned either!! The restaurant was also closed! There was nothing working! Very rude staff! less

Great clean and well equipped room, inter-connecting room which was great as staying with friends. Good service at reception. Parking at a reasonable rate (per stay and not per night). Central location great for visiting the Weihnachtsmarkt less

A good budget hotel with nice service before and during the visit. The rooms are a bit out-dated but the price isn’t bad. Great location. We had some problems with the light and safety deposit box but they were fixed on the next morning. less

Bathroom is really small. But the bed was quite comfortable. Just the bedding a bit short and pillows too soft for me. Still... i slept quite well. Breakfast room is crowded but selection at the buffet is good. Ok for a couple of nights. less

Old Hotel on the side of the center. Rooms are not that well isolated regarding noises. Clean rooms. Very good bed but a very small bad room Good breakfast. Friendly and helpful staff. They are renovating the Hotel/rooms as we speak. less