Outstanding Service and commitment to guests, decor feels a little dated
02/11/2019 JTaberner, Stone, United Kingdom
If you want great, attentive service this hotel is perfect, the staff were outstanding all throughout our stay and made everything for us so easy. The free shuttle bus into town being on the hour ever... more
If you want great, attentive service this hotel is perfect, the staff were outstanding all throughout our stay and made everything for us so easy. The free shuttle bus into town being on the hour every hour from 8:00am-11:00pm is fantastic. Location is stunning if you want to be a little bit away from the hustle and bustle of the city and want nice views. The meals in the hotel were good, not outstanding but good, my British pallette couldn't handle some of the dishes, but that's a subjective opinion. Breakfast selection was a little weak, especially on hot breakfasts, but the cold choice was excellent. Going half board we had the flexibility to swap the evening meal for a lunch which is really nice as it opens your options up and provides you with more freedom to explore the town by night which is a must. Hotel rooms were great; powerful shower, beds and pillows are great (if you like memory foam) and the rooms were spotlessly clean. Entertainment is weak during the weekdays if you're younger than 60, but we didn't stay over the weekend so cannot comment on the gala evening.
We can tell that this hotel has a lot of repeat custom due to the ratings on TripAdvisor, as a result I do feel the TripAdvisor rating slightly inflates the true experience of the hotel, but for an older clientele this hotel is perfect, for younger couples it's a great base to explore Naples, but couldn't spend our entire time at the hotel.
Overall though our experience was very pleasant and thoroughly enjoyed our stay, but for a more premium hotel environment there is better places you can stay, saying that if attentiveness and service is what you value most, this hotel is outstanding. less