Good location, best value,average service
20/08/2017 Monkeymunich, Munich, Germany
We book two rooms here, we arrived late staff confused after I make a called to duty that I will arrived late but my sister will come to check in for me, but the lady in front not flexible to give one... more
We book two rooms here, we arrived late staff confused after I make a called to duty that I will arrived late but my sister will come to check in for me, but the lady in front not flexible to give one more key for me! This is standard of the best western?! I don't know maybe here in Japan very strict?! As I travel a lot in South east Asia they are flexible especially international hotel chain brand like Marriott, Starwood or AHG and Hilton however here is perfect location and near by the downtown can walk to many restaurants and also night life. I enjoy stay here. Maybe Japan all room is quite small even I ever stay in crown plaza also small I assume all room in Japan might be small. less
ベストウェスタンホテルフィーノ大阪心斎橋, 支配人 at Best Western Hotel Fino Osaka Shinsaibashi, responded to this review
This time it is I look forward to your stay to the hotel, Thank you very much.
However, this time, to our customers, not come true that to offer a 100% customer satisfaction, did not apologize.
All staff, this time thus your words that was charged, with everyone, and I was allowed to read.
Your words that I look forward this time, hereafter, we are will be the whip to Everyone of mind, staff, the future, with the aim of inn that can offer a large pleased by our customers, every day.
In this way the say it, but is exceedingly regret, it is now placed in the customer, someday also to the hotel, again, not sure towards you for your feet. Surely in that occasion, so that can compliment your improvement, inn of persons to all staff that day, I will overlap the desperate efforts.
This time your visitors, and, then we look forward to in this way, again grateful your words, deeply, I would like to thank.