Good location and room, slightly poor service
01/09/2018 Kim S,
Stayed here for 4 nights. Location is very good, train station is just a few steps away. Actually, you will not really need it since the 3 main streets (Shinsaibashi, Dotonburi and America Mura) are j... more
Stayed here for 4 nights. Location is very good, train station is just a few steps away. Actually, you will not really need it since the 3 main streets (Shinsaibashi, Dotonburi and America Mura) are just walkable from the hotel. There are also some small bars walkable from the hotel, a convenience store in front and Mos Burger. I will never argue with the Hotels location, as in! 👌
1. Staffs must speak/understand English. There were 2 incidents that I was able to speak with this Female Front Desk Personnel. 1st instance, I asked her if the Forex Machine at the Lobby accepts Peso and she cannot understand, so I just cancelled my question.
2nd instance, I asked where can I get a TAXI, she said, what is a taxi. I tried to spell it out but she still dont understand. So I tried, CAB, she said what is that. So I said, CAR, and she said Sorry i dont really understand it. So I decided to just go out of the hotel, and observe the surrounding on where I can get a taxi 🙄
2. Breakfast is repeating and is not so appetizing 😐 Same menu everyday, the only food changing per day is the bacon (changed with a salami like meat). Btw, bacon is dipped in water. Kinda weird. Very few selection of food in the buffet.
Also they are very strict with the time, they closes at 10am. So if you arrive 950, you need to eat in 10mins.
3. I want to commend their luggage transport services (pickup at airport). But, I hope there is a different rate for backpacks and luggage bags. less
BestWestern_Japan, マネージャー at Best Western Hotel Fino Osaka Shinsaibashi, responded to this review
Warm greetings and thank you for having chosen Best Western Hotel Fino Osaka Shinsaibashi for your recent stay and sharing your comments.
On behalf of our entire team, I would like to apologize for not exceeding your expection about the service manner-communication ability in English of our hotel staff.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you again for taking the time to share your experience and have a great day!
Customer Service Manager
Regional Office - Best Western Hotels Japan