Best Western Hotel Fino Osaka Shinsaibashi

This is a 2.5 star hotel. The “very good” reviews on trip advisor led me to believe we’d be getting more value. The place is dated and the rooms are teensy, but the hotel is well situated. We ended up changing hotels after the first night - the team at reception didn’t ask why we checked out early which I thought should have been a customer service opportunity. Overall just know that you get what you pay for at this hotel. less

Had a great stay at this hotel. I usually use Choice (Comfort in Japan), but because Comfort in Japan doesn't reward loyalty, I cancelled and booked here. Rooms were Japanese sized (not very big). Staff was awesome. I got late check out without asking. You can pay for breakfast or not. I choose to pay. It was very Japanese with eggs, three meat selections, a fish dish, rice, miso, and curry. Also had cereal and natto. If you don't like these kinds of things, then don't go there. For me it was very tasty and filling. The wifi was great. The rooms were quiet even though my room faced the street. The bathroom is pretty standard with small tub/shower and the ubiquitous Japanese toilet seat. A thing they do in Japan is have a small heated area in the mirror so it doesn't fog. Lots of bathroom amenities; toothbrush, razor, hair brush, and make-up remover pads with a scrunchy to put your hair up. While the staff isn't fluent English, they know enough to get by. They have guest laundry with another great Japanese innovation, the washer has it's own soap so all you do is put in the coins. The beds were comfy with pajamas if you cared to use them. Light switches by the bed turned on/off all lights in the room...another Japanese nice touch. Overall a great stay and got BW points for it!! less

A bit disappointed for a "Best Western" hotel. Check out time is 10am and after i insisted on noon check out time, they granted me a 30 mins late check out i.e. 10:30am. Room is not clean properly, probably they just change the towel dust were all over - TV, writing desk, headboard. Beside the foreign staff at the front desk, the local staffs are not helpful at all. Forget about the "buffet breakfast" at the hotel. Go across the hotel in less than 10 meters there is a 7-11. less

Shouldn't have allowed 3 adults to stay in this room. It's too cramped for us. We also found a pyjamas under the bed left by the previous guests. My friend told the receptionist about the pyjamas but nobody came after half an hour. We have to call them the second time then only they came to pick it up. The only thing we like about this place is its location. There's a convenient store right in front of the hotel, the subway is just 4 mins walk. less

Comfortable room and toilet. Very convenient to the metro stations and easy get to / from kansai airport and to shin Osaka / Umeda stations. Very quiet place and clean room! Good for a short stay in Osaka! less