Best Western Hotel Fino Osaka Shinsaibashi

This hotel is an easy taxi ride from Osaka train station. There is a metro station around the corner once you have put your luggage in your room. As with every hotel bed we had in Japan, these ones are supremely comfortable (we like a firm bed!) The rooms are clean, staff courteous and the location is good if you like walking. The Osaka Castle is easily reached on foot or one metro stop away (plus a little walk). We didn't eat breakfast here so unable to comment upon the food. Staff were very helpful when one of our party had made an error with the number of nights needed for their room. All sorted smoothly. Sometimes you can hear a loud car or a train at night but it certainly was not offputting. We would definitely stay here again. less

We were disappointed with the room as we had booked s superior double and I would have hated to be in a standard double. We are here for the Rugby World Cup so have booked a number of hotels across the country and had a good feel for what to expect for the price we paid. This hotel falls below our benchmark. The room is not large - the bed is against the wall so that you have space to access the desk and the refrigerator. When you sit on the loo, your knees virtually touch the wall and you need to exit the bedroom in single file. We had breakfast as part of the deal. The choice is minimal and one of the three fruit options had run out by 8.30. The information book says they have sweetener for coffee at reception- reception has never heard of it. Good pillows but bed a bit lumpy. Nice coffee machine and plenty of toiletries. Corridors are a bit smelly and drab. Location is good, close to subway and shops and restaurants. less

Upon arrival we were allocated a smoking room even though request for non-smoking. Changed room. Booked a superior double but nothing superior about it. Badly in need of refurb, bed well worn and lumpy though comfortable pillows. Furniture needs upgrade. Carpets a little on the shabby side. Musty smell in corridor of 8th floor. Breakfast at 1100¥ is expensive for a very limited choice. Fruit ran out at 0830 and when asked for it to be refilled told no more - and breakfast ends at 10am. The few positive bits: close to subway and English speaking news channel. Not our best choice of hotels - not quite sure about some of the ultra positive reviews. less

It's great that we saved on hotel expenses by using points, and having checkout time later by being a best western member is a plus, however, one of our rooms was ok, but the bigger room in the corner of the floor was dusty and smelled like smoke even if we asked for a non smoking room. My towel was also stained with pink blotches, but I assumed it was from washing with something red. Other than that, towels were clean, and lot of amenities, but this is the second time we were given a musty smoky room. Location is great, close to dotonburi and the subway, so easy to find going back and forth to other areas. less

Tiny rooms: no wardrobe, there is place only to put your unpacked suitcase. Gym is a joke - three machines not working properly. No minibar. No place to buy food or beverages. Quality of breakfast - terrible. Staff - no chance to communicate in English. less