Need cleaner rooms
03/08/2019 Coastal612330,
It's great that we saved on hotel expenses by using points, and having checkout time later by being a best western member is a plus, however, one of our rooms was ok, but the bigger room in the corner... more
It's great that we saved on hotel expenses by using points, and having checkout time later by being a best western member is a plus, however, one of our rooms was ok, but the bigger room in the corner of the floor was dusty and smelled like smoke even if we asked for a non smoking room. My towel was also stained with pink blotches, but I assumed it was from washing with something red. Other than that, towels were clean, and lot of amenities, but this is the second time we were given a musty smoky room.
Location is great, close to dotonburi and the subway, so easy to find going back and forth to other areas. less
BestWestern_Japan, マネージャー at Best Western Hotel Fino Osaka Shinsaibashi, responded to this review
Warm greetings and thank you for having chosen Best Western Hotel Fino Osaka Shinsaibashi for your recent stay and sharing your comments.
On behalf of our entire team, I would like to apologize for not exceeding your expection.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you again for taking the time to share your experience and have a great day!
Sincerely,
Manager - Customer Service
Regional Office - Best Western Hotels Japan