Good location but tiny, sweltering room
21/04/2019 raoulm78, Coburg, Australia
We stayed here for two nights. The location is great, super close to subway and railway station, and an easy walk to shops and restaurants. Our room was well-enough appointed (fridge, kettle, tv etc) ... more
We stayed here for two nights. The location is great, super close to subway and railway station, and an easy walk to shops and restaurants. Our room was well-enough appointed (fridge, kettle, tv etc) but super tiny. This is not uncommon for Japan and we didn’t mind it but it was also hermetically sneaked from the outside world - no way of bringing any fresh air into the room. The air-conditioning was feeble so unfortunately the room became an oppressive, stifling space we avoided as much as possible. less
BestWestern_Japan, マネージャー at Best Western Hotel Fino Osaka Shinsaibashi, responded to this review
Warm greetings and thank you for having chosen Best Western Hotel Fino Osaka Shinsaibashi for your recent stay and sharing your comments.
On behalf of our entire team, I would like to apologize for not exceeding your expection. Specially the room size and the air conditioning.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you again for taking the time to share your experience and have a great day!
Manager - Customer Service
Regional Office - Best Western Hotels Japan