Best Western Hotel du Mucem

We stayed in the hotel for 2 nights to visit the city . The room was on a top floor - quite small but clean & quiet and had everything we needed. AC was there which is very important in summer. The only disadvantge of the room was a sloping wall - you need to be very careful about it not to injure yourself. We didn´t order any breakfast - there are a lot of cafes close to the hotel where you can get it cheaper. Location was good - 5 min. walk to the next underground station and the big shopping mall , as well as to the tram station . We also walked to the downtown , as it was not far away. less

Good accommodation and location, also good deals-quality price perfect to visit old city and new city of Marseille . Proximity to shopping centre for shopping and also to good lunch or dinner in the roof of shopping center until 1 AM less

Yesterday, June 17th 2019 I arrived to Best Western in Marseille France The receptionist couldn’t find my reservation for 3 nights and asked the help of the central reservation center, they found my reservation but pointed that I made a mistake reserving on the Best Western web platform for July 17th …. I accidentally swapped June with July (Jun /Jul)… As my reservation was firm with no cancellation option, I asked the receptionist if she can provide a room with regular FIT charge deducting the mistaken reservation sums (I accepted a Surcharge of more than 50%!) The receptionist answered that she cannot take such a decision and If I wanted to stay I should pay both the July and current June costs! When I asked her to contact her management the answer was clear and cut, “management cannot be reached or disturbed” you can imagine my disappointment that at Best Western has no management that can be reached at 5pm… I left the hotel, unhappy and frustrated. Next morning I took the time to visit again the hotel to discuss about my infortune mistaken reservation with the management and here I found 2 gentlemen that informed me that Ms Gabai the hotel manager is posted in a different hotel. I took the pain(again) to visit that hotel and here the receptionist (that was alerted that I’m on my way) informed me that Ms Gabai has no disponibilité to discuss with her customers/guests and best she can do is to give me an email address but in no way her phone or a f2f meeting (I proposed to call or to come at her convenience, but no…) I took the time to share with the community that case as we shouldn’t accept that large corporations treats us with “robotic” answers no hospitality service sense and most important is the fact that the offering is here and a chain that refuses to speak to it’s customers should be valued to the level that it value it’s customers • From our side Best Western will never again will be part of our family, friends, business and employees choice. less

We stayed here for three nights and were very pleased with all aspects of the hotel. The room was comfortable, clean and quiet, and the three reception staff that we met were extremely welcoming and helpful in suggesting places to visit and dine. The hotel is located in an area a short distance away from the main city centre, but is ideally placed for the "hop on hop off bus", the port area with its excellent shopping mall, and several local bars and restaurants. Recommended. less

Stayed here for 2 nights on new year's eve. Initial reaction was that the neighbourhood was a bit iffy, but this was not the case. Felt quite safe coming back at 2am on new year's eve. Lots of bars and restaurants around. Also a decent sized carrefour supermarket about 3 minutes walk away. Great staff, particularly Marlon, Zoe, and the gentleman in the night whose name I didn't quite get. less