Good room, if used only as a room
22/01/2018 Denise T,
The room was fair for the price paid, and most of the receptionists could speak English which really helped at times given my limited French. The midday checkout and willingness to hold bags until 18:... more
The room was fair for the price paid, and most of the receptionists could speak English which really helped at times given my limited French. The midday checkout and willingness to hold bags until 18:00 was also good for evening flights.
However, there were some things to watch out for. We ordered room service one night (because most restaurants close in Marseille at 17:00 apparently), and the cheese burger resembled the small 1 minute microwave kind, not to mention at 8.00 euros, it also arrived without chips. The other meal was about the same in portion lacking. After ringing back and asking for the chips which were in the menu, we were told there weren't any chips included (which there was), after the receptionist checked the menu herself, she agreed to send some up. This took in excess of an hour and they weren't particularly cooked and at stages were like raw potato. However, they apologised and gave us the fruit salad we ordered for free, so I can't complain at the service. Finally, we asked for a taxi back to the airport to be booked by the hotel, the receptionist advised it would be 55 euro. Expensive for the 20-minute journey but hey, we were on holiday. Assuming the fixed fee, we went to the airport and the driver asked for 76 euros. He was charging 10 cent a second. So it's a nice place, just don't ask for any of the other features and you will be alright! less
BWMucem, Responsable réception at Best Western Hotel Du Mucem, responded to this review
thank you for your comment on Trip Advisor.
I am very sorry to read your stay was not as expected.
Restaurants in Marseille closed at 21:30.... either the nearest restaurant from the hotel, named "la Palestine".
Please note that we do not have any restaurant, by consequences either kitchen.
We propose a room service, served directly in your room, the title "homemade" is not mentionned on the room service menu. About the potatoes, we bake them in an oven, it takes normaly 30minutes. I do not know what happend during the evening and i'll ask more precisions from the receptionnist directly.
About the taxi, we do not have prices from the taxi' company. I don't know where the receptionnist found these and i'm really sorry for the misunderstanding.
All our team will be glad to welcome you again in Best Western Hotel du Mucem***.
We hope to see you soon.