Best Western Hotel du Mucem

Stayed here for 2 nights on new year's eve. Initial reaction was that the neighbourhood was a bit iffy, but this was not the case. Felt quite safe coming back at 2am on new year's eve. Lots of bars and restaurants around. Also a decent sized carrefour supermarket about 3 minutes walk away. Great staff, particularly Marlon, Zoe, and the gentleman in the night whose name I didn't quite get. less

Close to all public transportation, buses, metro tram. Walking distance to 2 shopping malls and Terraces du Port. As well as the Panier neighborhood with it’s restaurants and the Vieux Port. Very close to attractions and museums. Very clean rooms and helpful staff. Breakfast could be served a little bit later. less

People can make or break an experience. Marlon the night receptionist is one of the few exceptional French people I have met that has made our stay in Marseille a Positive experience. His helpful and friendly disposition certainly caused us To feel at ease and make our stay here comfortable. Thank you for helping us. His customer service skills were spot on and he took care of everything including parking. less

Phone contact amazing, arrived late and left early. Adrien made everything possible to make sure we got breakfast at 5:45 am. Great people that work with there heart. Really recommend its very close to the Mucem less

The room was fair for the price paid, and most of the receptionists could speak English which really helped at times given my limited French. The midday checkout and willingness to hold bags until 18:00 was also good for evening flights. However, there were some things to watch out for. We ordered room service one night (because most restaurants close in Marseille at 17:00 apparently), and the cheese burger resembled the small 1 minute microwave kind, not to mention at 8.00 euros, it also arrived without chips. The other meal was about the same in portion lacking. After ringing back and asking for the chips which were in the menu, we were told there weren't any chips included (which there was), after the receptionist checked the menu herself, she agreed to send some up. This took in excess of an hour and they weren't particularly cooked and at stages were like raw potato. However, they apologised and gave us the fruit salad we ordered for free, so I can't complain at the service. Finally, we asked for a taxi back to the airport to be booked by the hotel, the receptionist advised it would be 55 euro. Expensive for the 20-minute journey but hey, we were on holiday. Assuming the fixed fee, we went to the airport and the driver asked for 76 euros. He was charging 10 cent a second. So it's a nice place, just don't ask for any of the other features and you will be alright! less