Best Western Hotel Cristallo

My client booked me in here, after collecting me from the airport. He was in a great rush due to family and said he would pick me up on the Monday morning. Checked in OK and a very nice receptionist informed me that on Sunday their resteraunt is closed. By the time I reached my room on an upper floor, the very spartan decore and carpets put me in mind of a well known French chain of hotels! The room was large, very clean but as before very spartan. The air-con heating system worked OK, but the bathroom was a bit aged, and there was a bad smell coming from the shower drain. When asking reception if there was a restaurant near by, she said that she and her colleague lived out of town and didn't know, particularly as it was Sunday. Fortunately the taxi I summond and driver Alex, took me to a great restaurant called Contadinostrano, and he picked me up an hour later and returned me to the hotel. Breakfast was very extensive, but I found the bread and rolls a bit stale, but the cold meat and cheese was OK. The hot food by 8am was getting quite dried up so I didn't bother with that. All in all, I would have prefered the French chain ! less

This Hotel permit you to have a position near the autoroutes and near the city of Mantova. Here you have no problem to park the car . Rooms are big and clean with all the comforts, water is free and also coffe and tea in each rooms. less

Appalling experience. Overall Hotel doesn't deserve 4* rating, breakfast is poor, food is stale and interiors falling apart Specific example: i sat on one of their beds which completely collapsed under my weight (I'm not particularly heavy). as a result i violently hit my head against windowsill. When asking for a refund the manager said i should be the one refunding them for having broken the bed Lack of basic dignity/courtesy. Please avoid less

Good hotel, good service, decent rooms and good breakfast. The hotel is located closed to Padova and Mantua and is convenient if you are using a car to travel. They have free parking and the area is a quiet one. less

A very nice hotel, I would recommend it to my f&f, we booked it just 2 hours before our check-in. located just 10 min driving with a car from Mantova's city center, got a parking area. Staff - very kind & try to do their best when the air con didn't work (some people felt cold on the warmest day of April!!!) so they couldn't turn it on. As a result of that we slept with an open window (room is towards the road so it was hard to fall a sleep, they couldn't change our room because the hotel was fully booked). Cleaning - very very clean & tidy, I was so surprised! Food - free water from the mini bar, a huge plus from our side! Coffee kit - had only tea, no coffee at the moment, but you can buy coffee from the bar on ground floor. Breakfast - young waitress were nice, it looked like the older one was annoyed when I was asking her for cold soya milk (answered as if I'm disturbing her & walked away while was still talking to me!). cappuccino with soya milk was very good, also a fresh baguette, all the rest was average, from the cold frittata to the croissant (not the best quality...), the pie were not fresh & crunchy. Fruit salad was better to prepare it with fresh fruits only. Restaurant - wow! Food was delicious & stuff was super! We were with our baby, they gave us her pasta very quickly, one good sitting chair was taken by a family that was there before us, so the waiter got us another chair (looks like Ikea's), my 10 months baby succeeded to get out of the seat belt! Watch out for your baby. less