Best Western Hotel Cristallo

Basically the hotel wasn't at all bad. The room was clean and comfortable with double glazing and air conditioning.Be warned,the restaurant shuts at 9 pm, ridiculously early for Italy. However there is an excellent restaurant a short walk from the hotel. The young receptionist, who appeared to be running the place single-handed, apologised for the defective plug and said she couldn't find anyone to repair it but we could change our room. We said no, too much trouble for one night. But this is a big modern hotel and they should have a handyperson available, even at weekends. Breakfast appeared to be good but the milk tasted is if had come out of a tin. Italian fresh milk is good; why not serve it? And in "the land where the citron blooms" (Goethe), why have sugared orange concentrate with lots of additives(orange squash) instead of pure orange juice? Luckily there was yoghourt as an alternative to milk on one's cereal. The coffee is ok, out of a machine which adds milk. less

Only the poor breakfast... You better ask 10-12 euro for the breakfast and offer fress fried eggs, more fresh meats, cheeses and bread... The hotel will make a profit on the breakfast, and get more satisfied guests... less

My client booked me in here, after collecting me from the airport. He was in a great rush due to family and said he would pick me up on the Monday morning. Checked in OK and a very nice receptionist informed me that on Sunday their resteraunt is closed. By the time I reached my room on an upper floor, the very spartan decore and carpets put me in mind of a well known French chain of hotels! The room was large, very clean but as before very spartan. The air-con heating system worked OK, but the bathroom was a bit aged, and there was a bad smell coming from the shower drain. When asking reception if there was a restaurant near by, she said that she and her colleague lived out of town and didn't know, particularly as it was Sunday. Fortunately the taxi I summond and driver Alex, took me to a great restaurant called Contadinostrano, and he picked me up an hour later and returned me to the hotel. Breakfast was very extensive, but I found the bread and rolls a bit stale, but the cold meat and cheese was OK. The hot food by 8am was getting quite dried up so I didn't bother with that. All in all, I would have prefered the French chain ! less

This Hotel permit you to have a position near the autoroutes and near the city of Mantova. Here you have no problem to park the car . Rooms are big and clean with all the comforts, water is free and also coffe and tea in each rooms. less

Appalling experience. Overall Hotel doesn't deserve 4* rating, breakfast is poor, food is stale and interiors falling apart Specific example: i sat on one of their beds which completely collapsed under my weight (I'm not particularly heavy). as a result i violently hit my head against windowsill. When asking for a refund the manager said i should be the one refunding them for having broken the bed Lack of basic dignity/courtesy. Please avoid less