Best Western Hotel Cristallo

Appalling experience. Overall Hotel doesn't deserve 4* rating, breakfast is poor, food is stale and interiors falling apart Specific example: i sat on one of their beds which completely collapsed under my weight (I'm not particularly heavy). as a result i violently hit my head against windowsill. When asking for a refund the manager said i should be the one refunding them for having broken the bed Lack of basic dignity/courtesy. Please avoid less

Good hotel, good service, decent rooms and good breakfast. The hotel is located closed to Padova and Mantua and is convenient if you are using a car to travel. They have free parking and the area is a quiet one. less

A very nice hotel, I would recommend it to my f&f, we booked it just 2 hours before our check-in. located just 10 min driving with a car from Mantova's city center, got a parking area. Staff - very kind & try to do their best when the air con didn't work (some people felt cold on the warmest day of April!!!) so they couldn't turn it on. As a result of that we slept with an open window (room is towards the road so it was hard to fall a sleep, they couldn't change our room because the hotel was fully booked). Cleaning - very very clean & tidy, I was so surprised! Food - free water from the mini bar, a huge plus from our side! Coffee kit - had only tea, no coffee at the moment, but you can buy coffee from the bar on ground floor. Breakfast - young waitress were nice, it looked like the older one was annoyed when I was asking her for cold soya milk (answered as if I'm disturbing her & walked away while was still talking to me!). cappuccino with soya milk was very good, also a fresh baguette, all the rest was average, from the cold frittata to the croissant (not the best quality...), the pie were not fresh & crunchy. Fruit salad was better to prepare it with fresh fruits only. Restaurant - wow! Food was delicious & stuff was super! We were with our baby, they gave us her pasta very quickly, one good sitting chair was taken by a family that was there before us, so the waiter got us another chair (looks like Ikea's), my 10 months baby succeeded to get out of the seat belt! Watch out for your baby. less

Very friendly hotel with huge comfy beds. I stopped here for a few nights on business and nothing was to much trouble. Not a great deal in the local area but as we was visiting a local business it was ideal. less

It was a stop on our way home from Elba island. Hotel was nice, very well equipped room, just a little far to walk to. You have to be fast to enter the room after you put the card. Private parking place was one of our must when we booked and we found enough place in the back parking. Good breakfast, lot to choose from. less