Best Western Hotel Cristallo

I appreciated the initiate services provided by your front desk staffs namely "Nana M" . I spoke no Italian language at all and at her initiation, she assisted me in making a booking with an Italian restaurant and penned down the menu for me. She was so nice that she made computer record so that "Anna F" in the next morning knew everything and took immediate follow-up action according . Their services released me much of my stress as a visitor in Italy. I also appreciated the warm smiling face of "Victoria" too. Their service were impressive. I enjoyed much in my stay with the hotel. less

The hotel was welcoming and clean however the air conditioning units in the room did not work and the heat in the room was overwhelming and made it uncomfortable to sleep as with the windows open the main road which is busy and noisy is right outside. The bathrooms was ok everything worked but could do with a update as was very old but still worked and the lighting was dull and made it difficult to shave. To finish a positive the breakfast hade a good variety form cooked breakfast to fresh fruits and yogurt. And lots of fresh juices and coffee. I personally would not choose to return unless the bathrooms was updated and air conditioning fixed. less

It was easy to book this ahead of time and pay ahead of time through Best Western in the US. A great location for visiting Mantova (Mantua) with ample parking. Nice restaurant with good service. Tasty breakfast buffet and comfortable room. Mantova is a wonderful small city with lots to see. We had a rental car, which made this a great spot out of the city center. less

Basically the hotel wasn't at all bad. The room was clean and comfortable with double glazing and air conditioning.Be warned,the restaurant shuts at 9 pm, ridiculously early for Italy. However there is an excellent restaurant a short walk from the hotel. The young receptionist, who appeared to be running the place single-handed, apologised for the defective plug and said she couldn't find anyone to repair it but we could change our room. We said no, too much trouble for one night. But this is a big modern hotel and they should have a handyperson available, even at weekends. Breakfast appeared to be good but the milk tasted is if had come out of a tin. Italian fresh milk is good; why not serve it? And in "the land where the citron blooms" (Goethe), why have sugared orange concentrate with lots of additives(orange squash) instead of pure orange juice? Luckily there was yoghourt as an alternative to milk on one's cereal. The coffee is ok, out of a machine which adds milk. less

Only the poor breakfast... You better ask 10-12 euro for the breakfast and offer fress fried eggs, more fresh meats, cheeses and bread... The hotel will make a profit on the breakfast, and get more satisfied guests... less