Good and then very Bad - Marie Celeste at breakfast time.
07/10/2019 Vultch, London, United Kingdom
We arrived and found out that the hotel had a BBQ event and a live band so we decided to partake of this offer. The night went very well a great selection of food and superb service with the manageres... more
We arrived and found out that the hotel had a BBQ event and a live band so we decided to partake of this offer. The night went very well a great selection of food and superb service with the manageress on hand to ensure the evening ran well.
The next morning however..we came down to breakfast, dirty uncleared tables with no staff to be seen anywhere. Very little hot food, our selections were scrambled eggs or boiled eggs plus a little patty thing, No milk for breakfast cereals or tea or coffee. Lots of kids complaining to their parents about the lack of milk and butter. We went to reception and there was no one there, we had to go to the rear reception entrance to find a young girl who told us all the staff were busy. Eventually after complaining 2-3 staff did turn up but too little too late ques at the coffee machine once the milk had arrived. we left and found motorway services were we purchased our breakfast. For this price, very poor Best Western. I suspect once the manger disappeared the staff stopped working. less
Florian B, . at Best Western Hotel Braunschweig Seminarius, responded to this review
thank you for your review.
I am very pleased that you enjoyed our barbeque evening with live music.
Regarding the breakfast buffet the next morning, I would like to apologize to you.
This morning, several groups were at the same time for breakfast, so the breakfast room was occupied. However, our service staff was eager to get everything ready as soon as possible. Unfortunately, this took a bit more time.
I would be very happy if you give us another opportunity to convince you of all our services.