Some Pluses Some Negatives
13/08/2017 Kevin H, Perth, Australia
As with most Best Western properties , the rooms are fine - clean ,comfortable and reasonably priced. The location is problematic being as it is on a very busy road and adjacent to traffic lights -wh... more
As with most Best Western properties , the rooms are fine - clean ,comfortable and reasonably priced. The location is problematic being as it is on a very busy road and adjacent to traffic lights -where slowing and accelerating trucks make considerable noise. The free internet computer in the lobby is hard to reach -with no chair or stool provided.What is not standard BW is to be told "check in is at 2pm with constant glances to the clock as if to reinforce the point "- it was 1210 pm and could have been handled so much better - I felt I should be grateful to get a room -not a good look ! It is about a 25-30 minute walk to the CBD so you need a car - but there is a local bus each hour on weekdays. The dining room looked inviting with crisp linen cloths. less
Amanda H, Sales & Marketing Director at Best Western Hospitality Inn Kalgoorlie, responded to this review
Hello Kevin H
Thank you very much for choosing to stay with us whilst in Kalgoorlie. We sincerely appreciate your feedback, and we do apologise that you experienced concerns on your arrival. The staff members certainly did not mean to make you uncomfortable - the property was at 100% occupancy, and unfortunately your room was not available before the regular check-in time. The staff were more concerned for you not being able to access your room early - apologies that this was not handled more appropriately. Apologies also that you were not provided with a chair for the computer - which is normally in place - this is certainly not our usual customer care practice and we are so sorry. We thank you for your understanding and as mentioned, we appreciate your feedback which enables us to continue to improve.
Kindest regards from the enire team at Best Western Hospitality Inn Kalgoorlie