The hotel offers discount to over 55's. When we got to the hotel, the receptionist tried to pretend that she can't do anything with online booking as we have booked it full price. After checking my details when we unpacked in the room, i gave it another shot and tried to discuss it again. She then said she didn't realise what i meant at first. She then continued to say i got a better deal anyway as $159 was discounted. Luckily i did my homework and i told her that it wasn't so, as the discounted rate is stated $143. She carried on about something... Gosh already!!!
Towels was what didamiced first. All the towels were unbleached therefore instead of it being pure white and clean and smelling nice, they all looked grey or yellowish, like an off white colour with no fragrance from the usual detergent you smell. Likewise, the bedsheets were many to be white but was the same of white, dirty yellowish colour. It wasn't crisp and clean like it should be. Was abit skeptical, i must admit.
There was no microwave although the booking details said there was meant to be one. Again, i rang the reception, and again the same person said there usually isn't one in the rooms and that she had given us the family room and... Blah blah blah... I thought in my head, why are there such good reviews for this place and that was the reason i chose to stay here in the first place. So she said she will check the store room if there's one, and if there's one, she will bring it to our room. Well, she did, but I had to clean the inside of it as it had splatter sauce stains and smelt like curry or some kind of food. So you can imagine what i am feeling by this stage.
In all, i was quite disgusted by it all. The rooms look neat but not sure about the hygiene. On the second day i noticed the teaspoon on the teacups were unwashed. It had hardened up residue on the handle.... Arggg... I can only say i am glad i brought my antiseptic spray with me this trip.
At last, this was really quite nice. It was well presented and had a small healthy continental selection.
If it wasn't for this area, i would have rated this hotel 1*star.
Note to self: bring my own sheets and towels in future. 😅 less