A Warm Welcome
26/05/2018 Kevin H, Perth, Australia
Reception staff set the tone for a stay at a property and here the warm greeting was one of the best I've encountered. Even though I was early for check-in a room was immediately allocated. It turned ... more
Reception staff set the tone for a stay at a property and here the warm greeting was one of the best I've encountered. Even though I was early for check-in a room was immediately allocated. It turned out to be a disability room so that the bathroom was very spacious. The bedroom was very clean , had modern decor and all the amenities that one expects including free wi fi . The restaurant offers breakfast and dinner and with advance warning will do a packed lunch.The breakfast menu is extensive and when I finally got my order my selection was top notch - however a 30 minute wait was unacceptable .It turns out there was a problem with one of my items in the kitchen.It was the server's place to have informed me and to offer an alternative that was readily available.The location at the edge of town opposite the private hospital is great for those driving. A local bus stop is only metres from the property but does not operate during school pick up/drop off times. less
Amanda H, Marketing Director at Best Western Hospitality Inn Geraldton, responded to this review
Hi Kevin, Oh WOW! We are delighted that you received such a warm welcome from our staff and that you received an early check-in. However, we are disappointed to hear about your delay during breakfast. We hope this did not impinge on the enjoyment of your stay too much and hope you will return one day.