Generally good but a couple of negatives
11/08/2018 David S, Melbourne, Australia
The motel is in a good location just a short walk from town and the pathway around the estuary. The room rate included continental breakfast in the restaurant. Room was comfortable and allowed for a g... more
The motel is in a good location just a short walk from town and the pathway around the estuary. The room rate included continental breakfast in the restaurant. Room was comfortable and allowed for a good sleep for the two nights we were there. The negatives: housekeeping knocked on the door about 9am and I asked them to call back in about ten minutes as we were going out for the day but they never came back and our room was not serviced when we returned around four that afternoon. Th water was constantly running in the toilet and judging by the water stains in the bowl it must have been leaking for quite some time and no action taken by housekeeping- I reported this on checkout but did not get much reaction from the gentleman on reception. While I recognise that Carnarvon does get quite windy there was a lot of leaves and other vegetation outside of the rooms which detracts from the look of the place and I think more effort could be put in to keep the place tidy. less
Amanda H, Marketing Director at Best Western Hospitality Inn Carnarvon, responded to this review
Hi David, Thanks for spending the time to write this review. We genuinely appreciate it. We can see that overall you enjoyed your stay with us but are disappointed that you felt that the accommodation requires more TLC to bring it up to standard. We hope that you will still want to return in the future.