I want to start off saying I am definitely not a hotel snob. I can usually stay in 2 star hotels with no issues. But with this one, I'm not sure who they are paying to write reviews for this hotel, bu... more
I want to start off saying I am definitely not a hotel snob. I can usually stay in 2 star hotels with no issues. But with this one, I'm not sure who they are paying to write reviews for this hotel, but it was nothing like the reviews I read before booking. We pull up and 4 sheriff cars are there (red flag number one I guess). Check in took longer than expected, but when we get to our room the curtains are off the hooks and there isn't even a blanket on the bed, just sheets. We call and they say they can move us. Walking through the halls there was an overwhelming smell of weed and cat pee, and just a dirty smell. We get to our 2nd room and the door was cracked open. Yikes. At least there was a blanket in this room, but at this point the smell was making me feel sick. On top of the pit i already had in my stomach about the feel of this place. It was dirty, run down, and nothing like the reviews and pics. Thankfully, they refunded us, so at least the customer service was there and the lady at the front desk was kind.
This place just definitely needs A LOT of work. less
Best Western General Manager, General Manager at Best Western Hospitality Hotel & Suites, responded to this review
Sorry you had to deal with the poor cleanliness of the room and smells. We are working on getting everything corrected. Can you please let me know the exact room so we can get it corrected