Great Value in Grand Rapids
16/03/2018 Nick L, Long Beach, Indiana
I took a Michigan real estate class that was being given at the hotel, so I decided to stay for 5 nights. The complimentary breakfast was great featuring hot eggs, meat, breads and cereals. The free d... more
I took a Michigan real estate class that was being given at the hotel, so I decided to stay for 5 nights. The complimentary breakfast was great featuring hot eggs, meat, breads and cereals. The free dinner was acceptable changing every night. From hotdogs to tacos to cold cut sandwiches. Hot coffee in the lobby anytime. All at no charge. I have a few issues, one day the room was not cleaned, the refrigerator in my first room would not shut off and froze everything and I notice a few sugar ants the last day. The staff were all friendly, gracious and helpful. Never got a chance to try the pool, but it looked nice. I saw some negative reviews, but look at the entire picture. This isn’t a five star hotel, but you are not paying for one! With the meals alone you can’t beat the value this place offers. I have a continuing education class coming up in the area soon and this is where I will be staying. less
Sharyl B, General Manager at Best Western Hospitality Hotel & Suites, responded to this review
Dear Nick L
Thank you so much for sharing your experience during your stay with us. We are delighted that you enjoyed so much of what our hotel has to offer. However, with that being said we do apologize that you had issues with your refrigerator as well as not getting your room serviced one day. We will be using your feedback to make improvements.
We look forward to seeing you again when you are in town for your continuing education class.
Please do not hesitate to contact me if I can be of any further assistance.
Make It A Great Day!