Best Western Hospitality Hotel & Suites

We chose this hotel for our Labor Day weekend vacation, it wasn’t over expensive. Also accommodated my dog. The hotel itself is decent however the management is terrible. As soon as we arrived our hotel door was already open (it wouldn’t close). Maintenance came and said he was going to get a screw driver to fix it. We waited 30 minutes and he never came back but told my boyfriend he had fixed it.. He also informed us they were looking for someone claiming to be housekeeping that was not and the guy was hiding in one of the rooms and they couldn’t find him. The next night we asked for bath towels seeing as housekeeping hadn’t come by and cleaned our room. They told us they had no towels. The next morning we asked for towels again and were told they wouldn’t have any until around 4 that afternoon way after we would of had to check out. That same morning we were also woken by the police knocking on someone’s door yelling at them to come outside. It seemed kind of sketchy to me that there were barely any cameras throughout the whole hotel either. None in the corridors just one over the door where the pool was. Wouldn’t recommend this hotel for extended stay. less

Normally impressed with Best Western’s, however this one has a hit or miss experience. Pro - Hot shower, clean sheets, soft pillows, quiet end of hall, mini fridge/microwave worked great, 1st shift blonde front desk agent helpful/wore mask! Con - Check in 2nd shift trainee not in her element, no mask, and couldn’t provide extra room coffee packets upon request (had 2 regular in room upon check in), no uniforms/name tags to point out staff/no masks worn, room stocked with lotion, hand sanitizer, conditioner, and face bar but no shampoo, only 2 bath towels for the 4 of us, room 144 exhaust fan does not turn on, one toilet seat bolt missing. Would recommend to traveler staying one night, as you would have everything needed for a comfortable stay. More than one night proved to be our issue. less

Had stayed at this B/W before but had preferred the Comfort Inn nearby, which had suited our needs better. Comfort Inn was closed temporarily and this was 2nd choice. Check in was ok, but the room had a defective heat/AC unit, was given a room next door. That room had no clock-radio so went to the desk and the desk clerk acted like she didn't know what a clock radio was and when I explained what it looked like, she said I could take one from the room we just left. There was no breakfast, which I can understand, with the virus going around, but no grab and go bag like many of the others were doing. The room had one open-sided desk chair, very uncomfortable, no where else to sit. There was a padded seating bench, if one was inclined to sit against the wall. We prefer an easy chair in the room, our personal preference. less

My wife and I were upgraded to a king suite because we are rewards members (first hotel to do that for us). The room was very nice/clean and the hotel was nice/clean also. Breakfast is on the 2nd floor overlooking the lobby and is the normal BW breakfast (which I enjoy). I have business meetings in Grand Rapids usually twice a year and I will be staying here each time in the future. less

The property itself is located conveniently right off the highway near to many stores and restaurants. The property is a little dated, especially in common areas, but our guest room was clean and tidy. I had spoken with both Trent the GM & Rachel at the Front Desk prior to arrival and they were extremely helpful and hospitable and pushed our experience to the next level. less