One & only visit
17/07/2017 493DaveJ, Columbia, Missouri
We stayed in town to visit the zoo again this year on our way farther North. We typically stay over by the airport, but decided to try something new this year. To say we were disapointed was an unde... more
We stayed in town to visit the zoo again this year on our way farther North. We typically stay over by the airport, but decided to try something new this year. To say we were disapointed was an understatement. $155 with tax for a room that wasn't cleaned was grossly overpriced.
There was an open half bottle of wine in the fridge, dirty coffee cup in the trash and no clean linens for the pull out bed. I was able to share all this with the front desk checking out and again with BW in their post stay survey , really hoping they improve that part of their operation.
On the plus side: great pool hours for travelers, breakfast buffet was good and the location is very good for dining out or shopping. External part of building was VERY well maintained, great flowers all over. This just made the problems with the room all that more confusing, you would think one area that well maintained would indicate a well run, clean property.
Bottom line- won't be staying there again. I would recommend anyone traveling through to look at the Holiday Inn or Wyndham over by the airport. $20 more expensive, but miles ahead for a better experience. less
Desiree S, General Manager at Best Western Hospitality Hotel & Suites, responded to this review
On behalf of my entire team I would like to sincerely apologize for the disappointment you experienced during your stay. The condition of your room in no way represents the standards we strive for. I will be addressing those issues with my housekeeping staff so no other guest will have to experience the same disappointment. I sincerely hope you'll give us another try in the future so you can experience our usual standard of an exceptional customer experience.