Unmatched Value and Hospitality
This hotel definitely deserves a better ranking than it currently has, because we almost passed it up for a different hotel in the same area, but we are so glad we didn't! From the moment we walked in... more
This hotel definitely deserves a better ranking than it currently has, because we almost passed it up for a different hotel in the same area, but we are so glad we didn't! From the moment we walked in we felt welcome being greeted with a warm smile from Nykia who was working at the Front Desk and assisted us with checking in and answered every question we had. We were also very impressed with how clean this hotel was, from the lobby area to our room, it seemed very well taken care of. When we were bringing in our luggage we were fumbling to find our keys to open the door, but Ryan who we found out is the General Manager just happened to be walking by and not only did he open the door for us, but he also took both of our suitcases for us and walked us to our room. When we offered to give him a tip for going out of his way for us, he told us thank you but it's part of his job and to hold onto it to give to one of his team members instead, which shows just how much he cares about his staff. Although we can't remember all of the staff members we encountered during our stay, they all seemed to truly care about the guests of their hotel, and didn't hesitate to ask us if they could do anything more to make our stay enjoyable. If you are visiting the Grand Rapids area, and don't stay at this Best Western, you are truly missing out! We can't wait to come back and stay here again sometime soon! less
Ryan D, General Manager at Best Western Hospitality Hotel & Suites, responded to this review
Thank you for such the wonderfully detailed review! Our hotel puts a lot into training our staff to go above and beyond, and we are glad your experience reflected just that. We look forward to providing the same unmatched service upon your next visit, and we look forward to your return!