18/01/2018 skhirt43, Williamsburg, MI
My husband and I decided to try this motel instead of our usual one and stayed here the last weekend in December. We will not make the same mistake twice. Our “suite” lacked proper lighting making it ... more
My husband and I decided to try this motel instead of our usual one and stayed here the last weekend in December. We will not make the same mistake twice. Our “suite” lacked proper lighting making it difficult to read in bed and hard to use the microwave with none in the “kitchenette” area. The tv had very few channels especially with being in a large city. The heater did not work properly making the room temperature uncomfortable. The room was outdated and could use a thorough cleansing. To top it all off the local police were there for guest disturbances two out of the three nights we stayed. We will be going back to the Baymont right around the corner. less
Sharyl B, General Manager at Best Western Hospitality Hotel & Suites, responded to this review
Thank you for letting us know how your stay with us was. I do apologize for the problems you experienced with your guest room, and would like to assure you that we are in the process of purchasing additional light fixtures for our rooms and suites. Please feel free to reach out to me if you have the opportunity so we may discuss this in more detail. And I can ascertain the room you stayed in, in order to correct the heating issue. Again we apologize for the inconveniences you experienced and hope you will give us another chance to prove our total commitment to your satisfaction.