Best Western Hospitality Hotel & Suites

5500 28th Street SE, Grand Rapids, Michigan, 49512-2052, United States
based on 718 reviews Trip Advisor Logo
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Best Western Hospitality Hotel & Suites

Guests of the Best Western Hospitality Hotel & Suites will be pleased to find that each well-appointed guest room and suite includes satellite television with HBO, a refrigerator, microwave and complimentary high-speed wireless Internet access. Other show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Hospitality Hotel & Suites

Traveller Overview:
4.0 Rating: 718 reviews
Excellent 40%
Very Good 25%
Average 15%
Poor 10%
Terrible 8%
Rating

Odyssey443406, wrote review 05/01/2020

Clean but very unorganized

We traveled from Florida to Michigan to spend christmas with our grandson. We checked in and our room was dirty. They never changed our sheets or made our bed for 3 days. We complained to management a... more

Owner Response
BestWesternHotels, Corporate at Best Western Hospitality Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Rating

mcsinc56, wrote review 02/01/2020

Just your average hotel

Staff was nice and friendly. Breakfast was just average. We were there for new year's eve family party. Kids wanted to use the pool but there were not enough chairs for adults to use while the kids... more

Rating

Casey M, wrote review 31/12/2019

Great stay at a great price

We wanted to do a little get away with our kids. We just stayed 1 night, but the hotel was a great price for 6 of us. The rrom had plenty of space & was very clean. The pool & hot tub were clean & spa... more

Rating

cg4297w, wrote review 29/12/2019

Fantastic Staff!

My son had a medical emergency and was transported over 400 miles from home. Having had to quickly scrape together what I could and get on the road to be there with him my anxiety was at an all time h... more

Rating

John R, wrote review 04/12/2019

We stayed two different nights in one week. Great Service.

We took advantage of their Park and Fly service because we departed on an early flight and returned on a late flight. Very good service. The room was very clean, the beds were comfortable and overall ... more

Owner Response
Curiosity819018, Manager at Best Western Hospitality Hotel & Suites, responded to this review
It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are pleased to see that you enjoyed every aspect of the experience here at Best Western.