Best Western Hospitality Hotel & Suites

5500 28th Street SE, Grand Rapids, Michigan, 49512-2052, United States
based on 728 reviews Trip Advisor Logo
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Best Western Hospitality Hotel & Suites

Guests of the Best Western Hospitality Hotel & Suites will be pleased to find that each well-appointed guest room and suite includes satellite television with HBO, a refrigerator, microwave and complimentary high-speed wireless Internet access. Other show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Hospitality Hotel & Suites

Traveller Overview:
4.0 Rating: 728 reviews
Excellent 40%
Very Good 25%
Average 15%
Poor 10%
Terrible 8%
Rating

Experience478495, wrote review 25/02/2020

Didn’t wanna leave

I loved the breakfast! They even served dinner, hot dogs and burgers for dinner on weekdays! I truly Didn’t want to leave! The kids stayed in the pool area and the staff was considerate and kind! Woul... more

Rating

camace2, wrote review 24/02/2020

Poor night shift service

The night shift front desk employee was not helpful at all. When I checked in at around midnight I asked her if they had any Roll away cribs and she said they probably did and she would check. I then ... more

Rating

melissatackett01, wrote review 31/01/2020

Great Stay! Highly recommend!

I really enjoyed my stay at Best Western. The staff were courteous and polite. Rooms were very clean. Everything functioned as expected. The front desk staff was extremely helpful and recommended a ni... more

Owner Response
KarenEverest, Front Office Manager at Best Western Hospitality Hotel & Suites, responded to this review
Thank you for staying we enjoyed reading your glowing review and we hope to see you again soon.
Rating

912shawnb, wrote review 28/01/2020

Lots to Like!

Lots to like here! After a long drive, I appreciated that the hotel was immediately off the highway. Clean rooms, many plugs for charging devices, large work desk with a reasonably comfortable chair. ... more

Owner Response
HeatherDaniels, Front Office Manager at Best Western Hospitality Hotel & Suites, responded to this review
Thank you for taking the time to review us. e strive to make every stay a satisfactory one.We hope you will come stay again.
Rating

SMassey777, wrote review 26/01/2020

Best Western Cascade is awesome.

The staff at Best Western Cascade make an already great hotel even better. In particular, Heather is always courteous, efficient and professional. Kia and Tamika are also very personable and helpful a... more

Owner Response
HeatherDaniels, Front Office Manager at Best Western Hospitality Hotel & Suites, responded to this review
Thank you Mr. Massey, we are always looking to improve our standards and be helpful to our guests , I am glad everyone has been able to make your stay comfortable and we cant wait to see you again.