Best Western Hospitality Hotel & Suites

I stayed there right before I left state and the front-desk check-in lady was very rude to me and my mother and even threatened to kick me out if I was found alone in the hotel room or in the hallway, even though I am 20 years old. Customer service here with this staff is not good. I've stayed there maybe two or three times before and the staff was perfectly friendly and helpful so I don't know why they got rid of them but this new staff is horrible. less

This is, by far, the worst hotel I've ever experienced, ever. I stayed here for 4 days. This hotel is old, tired, stinky and DIRTY. I cleaned it myself with disinfectant wipes. We had to rearrange the furniture to plug in the microwave, and had to plug it into the lamp because there was no room on the outlet. The room smelled like cigarette smoke, despite the fact that they claim there is a big fine if you smoke in the room. The heater is loud and doesn't work very well. The hallways and common areas smell like pot smoke all the time. The freeway noise is no big deal, but there are people coming in and out and yelling down the hallways at all hours of the night, all night. The garbage piles up outside the hotel entry door for days. The coffee is terrible; tastes like they haven't cleaned the pot in a decade. The continental breakfast is coffee, water and cereal. The laundry room was out of order. The hot tub was closed. The TV reception is awful. Dear Best Western Management, you need to take a look at this location; it's not living up to the standards I've experienced at your other locations. less

I would not recommend this hotel to anyone.. the rooms were so filthy.. I ended up cleaning our room myself Atleast I knew it was clean. Plus bathroom showers leaked, we had broken rack.. it just was not worth the price. Plus breakfast.. well thats a different story 😬 less

We chose this hotel for our Labor Day weekend vacation, it wasn’t over expensive. Also accommodated my dog. The hotel itself is decent however the management is terrible. As soon as we arrived our hotel door was already open (it wouldn’t close). Maintenance came and said he was going to get a screw driver to fix it. We waited 30 minutes and he never came back but told my boyfriend he had fixed it.. He also informed us they were looking for someone claiming to be housekeeping that was not and the guy was hiding in one of the rooms and they couldn’t find him. The next night we asked for bath towels seeing as housekeeping hadn’t come by and cleaned our room. They told us they had no towels. The next morning we asked for towels again and were told they wouldn’t have any until around 4 that afternoon way after we would of had to check out. That same morning we were also woken by the police knocking on someone’s door yelling at them to come outside. It seemed kind of sketchy to me that there were barely any cameras throughout the whole hotel either. None in the corridors just one over the door where the pool was. Wouldn’t recommend this hotel for extended stay. less

Normally impressed with Best Western’s, however this one has a hit or miss experience. Pro - Hot shower, clean sheets, soft pillows, quiet end of hall, mini fridge/microwave worked great, 1st shift blonde front desk agent helpful/wore mask! Con - Check in 2nd shift trainee not in her element, no mask, and couldn’t provide extra room coffee packets upon request (had 2 regular in room upon check in), no uniforms/name tags to point out staff/no masks worn, room stocked with lotion, hand sanitizer, conditioner, and face bar but no shampoo, only 2 bath towels for the 4 of us, room 144 exhaust fan does not turn on, one toilet seat bolt missing. Would recommend to traveler staying one night, as you would have everything needed for a comfortable stay. More than one night proved to be our issue. less