So much pubic hair on the bathroom floor and toenails on the room floor I was very uncomfortable on my 2 night stay
11.07.2019 samanthalewis9988, Grand Rapids, Michigan
The hotel was nice upon check in front desk staff is very nice got to my room with my one year old there was pubic hair all on the bathroom floor and in the tub and toliet I seen the manager of house ... more
The hotel was nice upon check in front desk staff is very nice got to my room with my one year old there was pubic hair all on the bathroom floor and in the tub and toliet I seen the manager of house keeping in the hall had her look at my room and she picked a girl out of the tub and had someone lint roll the floor then I seen toenails and rocks on the carpet floor all she had the clean do was vacuum and she didnt come back to check it and there was still hair everywhere in my bathroom I literally laid towels down to walk on didnt feel comfortable at all in the room pool and hot tub were decent deep pool hot dogs for lunch and breakfast was better then most less
KarenEverest, Manager at Best Western Hospitality Hotel & Suites, responded to this review
We sincerely apologize for the problems you encountered during your experience with us. We are currently taking the proper measures in order to ensure the quality of our service is maintained at an exceptional level, and will also be taking corrective action regarding our staff and the level of their service.