It's All In The Name
15/09/2017 Jeffrey T, Benson, United States
From the welcoming greeting to the express checkout, the staff at this property demonstrates how aptly named it is: Hospitality Hotel ! On an extended motorcycle trip, we had not intended on staying ... more
From the welcoming greeting to the express checkout, the staff at this property demonstrates how aptly named it is: Hospitality Hotel ! On an extended motorcycle trip, we had not intended on staying in Grand Rapids but the unexpected need for a rear tire necessitated a 225 mile retracing of our route and a two night stay. We were able to take advantage of this hotel's last minute booking rate on the Best Western site and were happy to save a few bucks. When we arrived later in the afternoon, we were warmly greeted, my Best Western Rewards status was generously recognized , our room was upgraded and we were pleasantly surprised to learn that, in addition to the customary breakfast, this property also offered a modest evening meal....free! Can't beat that ! The convenient location of the property meant that after a quiet and restful night's sleep we were able to travel the short distance to Holland, MI and enjoy the attractions there. All-in-all, after what had started out as a nerve-wracking ordeal with the motorcycle became a pleasant experience due to the quality of the personnel and hospitable offerings of this Best Western. It truly is a "Hospitality Hotel". less