Handicapped Room is not too easy to use
25/07/2018 scrapqueen40, Atlanta, Georgia
I spent the night with an elderly relative and we had a difficult time using room 125. The shower has bars but it was difficult to get into a tub situation. If you are having trouble with legs, steppi... more
I spent the night with an elderly relative and we had a difficult time using room 125. The shower has bars but it was difficult to get into a tub situation. If you are having trouble with legs, stepping over the side of tub doesn't work. It really needs a shower that a person could be wheeled in or walk right into. The sink is located in the shower room so another person cannot really use that part while someone else is showering. The bed is so high my relative could barely get up on it. There were really no chairs that would work for her situation. The desk chair rolls and kitchen table by room door has chairs with no arms to push up with. The lighting is very low with very few lamps, etc. There is not really much room to get around in there if you have a walker or wheelchair. The ironing board is in an awkward place and I was afraid it was going to fall on us - no closet - just sitting next to section for hangers. The pillows were so big I could not get comfortable on them. It was a clean room. That is about all I can say positive about it. They just really need to rethink that room altogether. And...it is is so far from the front lobby that a person would have to travel very far to get to breakfast/checkout. It really needs to be closer to lobby.
Also beware if you arrive when all the trucker mentor people show up. The lobby was very crowded on a Wednesday at 4PM when we arrived. It took forever because all of these people were arriving to check in for some sort of conference thing...and there was only one person on the desk. I really felt sorry for her, but they really need more staff for those times/situations.
Our second stay a few days later was a little better experience but not much. We were in another handicapped room - 115 - The bed was still too high, shower/tub was not any better and room was still too dark. This one has a small sofa and a coffee table by outside door. There really wasn't much more room to move around except near the outside door.
Both rooms have a microwave, tv and fridge. Breakfast was pretty good on second morning. We had to leave so early on the first night that we did not get any. Luckily there is coffee available 24/7 so we could make do for an early departure. An exit or two before Pellham Road is Woodruff Road. It has lots of restaurants if you need food while in the area. We picked up dinner at a Chick-fit-a. There is a Panera and lots of other places... less
bw41088, General Manager at Best Western Greenville Airport Inn, responded to this review
Thank you for taking the time to share your experience with us. I completely understand the discomfort you had experienced while lodging with us. The issues you had experienced are going to be addressed during our next renovation project. Thank you for letting us know, as it through your comments & feedback that we can know how to better improve our services. We hope you will allow us another chance to provide you with the superior level of service all our guests deserve.
Kumud - General Manager