Nice Room,Great Breakfast.
I was looking for a better facility that was dog friendly, on my return north, from a winter in Florida,and I always stay at the Best Western Clermont,outside of Cincinnati with immense satisfaction,so I thought I would try this Best Western on the first night of my travels.
First of all,if you're coming from the south on I-385,be sure you use a GPS unit, because this facility is hard to find for the first time visitor.And, if you're headed north the next morning on I-85 to get to I-26 west,be sure to get gas before you check in at this hotel.That's because the next morning when you leave,and turn right out of the hotel parking lot,you are almost immediately at the entrance ramp to I-85.
...A nice way to get back on the expressway,just be prepared the night before!
Check-in was somewhat of a hassle,and it didn't need to be.
When I made the reservation two weeks earlier, I had read the reviews like you're reading now,and among pet owners the advice was to stay on the backside of the hotel because it was quieter,and it was closer to the dog park,at the rear of the hotel.
I made this request with "Willie",but when I checked in,I was given a room on the side of the hotel,not the backside as I had earlier requested.I went back in to the check in desk a bit irritated, and told the counter person I wanted a similar room on the backside,which is then what I got.
Not only is finding this place a challenge,but finding the room can be as well.
The room numbers aren't on the door,they're on the outside wall next to the door,and that's a minor problem because they can't be easily read from inside a vehicle.
The room numbers need to be significantly larger,on the door,and in brighter contrasting colors!
The room itself was fine,but there were a few deficiencies worth noting.
The coffee maker was on the vanity to the left of the sink,but there wasn't any plug in outlet nearby,so I had to move it to another location on the nightstand.On the desk to the right of the TV,there was only one plug in outlet for the laptop,under the lamp.
The shower/tub combination was well done however because it was slightly oval shaped,as was the shower curtain,a much appreciated feature that provided more room in the shower.Adding to that, the bottom of the tub had a nice non slip surface,and there was safety bar on the side for added stability in the shower.
A minor detraction from that was that both the shampoo and body gel dispensers were empty.
At night, the king size bed was a pillow top,and very comfortable.
Outside, the grounds were reasonably clean,but the dog park and adjacent picnic area were filthy with dog poop everywhere.You have to watch your dog very carefully, as well as where you put your feet!
...The good news is that this area is well illuminated at night with floodlights.
Breakfast the next morning was pretty good,although it was very busy with workers filling up before they headed off to work.Food was pretty good,and the staff was kept busy refilling the food servers.
After that, it was out the driveway,and onto I-85,and then I-26,heading back to northern Michigan.
I'll stay there again next fall because it's a little better than the place I used to stay at in Spartanburg,but mainly because of the breakfast.
Other than that,it's a little better,but just a little. less
bw41088, General Manager at Best Western Greenville Airport Inn, responded to this review
Thank you so much for taking the time to share you feedback about your experience with us. It's wonderful to read your comments and concerns about our property, as this valuable input only allows us room for improvement. Our location is very convenient for most of our guests and being in the prime location off of I-85/I-385 it is one of the prime growing areas. It's great to see you chose our property for our furry friend. However, I'm sorry the check in didn't allocate the correct requested room but I'm happy to see they were able to accommodate your proper request. Our staff works extremely hard to ensure that the facility is well maintained daily. I'm truly sorry that our dog park was overlooked something that does not happen often. This is something we will correct immediately for all our future guests. I'd like to inform you that our hotel will be going through some major improvements to the property to better serve our clients in the next couple of months. I sincerely hope you will come back and revisit us for your next visit to Greenville. I assure you, you will not be disappointed. Looking forward to welcoming you back again soon!
Kumud - General Manager