no reservation when we got to hotel
02/10/2017 Brian E, Pepin, Wisconsin
drove 10 hours to get to best western to find out that what we booked online was not for us when we arrived we had 6 rooms we were pissed off best western told us that it was there fault and found ano... more
drove 10 hours to get to best western to find out that what we booked online was not for us when we arrived we had 6 rooms we were pissed off best western told us that it was there fault and found another bw another hour drive with no acknowledge of this being their fault with no sorry no price change for our trouble. not nice. but on the better side the place we went to was by far more secure and better place. the Clarksville location was not a good looking and secure place by the looks of it to stay. pretty bad area by the looks of it glad we had to move on less
bwgreentree, General Manager at Best Western Green Tree Inn, responded to this review
Dear Brian E
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 812-288-9281.
Best Western Green Tree Inn