22/03/2017 rhkfwain, Ludington, Michigan
I stayed here because the Hampton Inn next door was full due to a large trade show in Louisville. All rooms have outdoor entrances. I used the fitness center and the treadmill worked fine but there we... more
I stayed here because the Hampton Inn next door was full due to a large trade show in Louisville. All rooms have outdoor entrances. I used the fitness center and the treadmill worked fine but there were no sanitizing wipes to clean the equipment when I was done. I walked in my room and it reeked of the spray they use to hide odors, so much so that it burnt my eyes. One of the first things I do when I walk into a hotel room is flush the toilet. It would not flush properly; apparently it was plugged up. I called the front desk to have a maintenance person come take care of it before I actually needed the toilet and was told there was no maintenance staff on hand and nobody to take care of my issue. Toilets don't "clog" themselves and had the toilet been cleaned properly, the problem would have been noticed by the cleaning staff! The mattress was the softest and most uncomfortable mattress that I have experienced in 140+ nights/year travel over the past 30 years. The WiFi had adequate speed and worked fine so I was able to get some work done. I think I've finally learned my lesson...stick Hilton Properties where I have Lifetime Diamond Elite status. less
bwgreentree, General Manager at BEST WESTERN Green Tree Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.