Worst experience at a hotel ever
30/06/2019 Julie D, Grand Rapids, Michigan
This was the worst stay I have ever had at a hotel. I told them that I had had back surgery a few weeks ago and sleep was extremely important to me. They really need to fix the doors so they don't sla... more
This was the worst stay I have ever had at a hotel. I told them that I had had back surgery a few weeks ago and sleep was extremely important to me. They really need to fix the doors so they don't slam. I had to listen to people's doors slam until the wee hours of the morning. The bed was too hard and I like a firm mattress. The kind of sleep that when you wake up from sleeping on your side you arm aches. I was told that the hotel was a single level building. There was, in fact, a room above me. The owner's son lives there. I heard walking and all sorts of noises above me for most of the night. Loud people in the parking lot until around 3 a.m. I called the front desk 3 different times to report the noise. He did nothing to help. He didn't even come down to where I was staying to investigate. The last phone call to the front desk was made at 4:48 a.m. Finally, around 5 a.m., the noises stopped.
The following morning the new owner/manager seemed to care. He told me that it couldn't have been the manager's son as they still have a vested interest in the hotel. He said if a door was left open upstairs derelicts could have gotten in and made the noise. What?!! Then when I checked out he gave me half of the cost of the room back. He should have comped the entire visit. Disgusted. I do feel like he tried and he inherited some issues being the new owner of this hotel. I hope he reads this and makes some much-needed changes to the hotel to make it quieter. I mean, after all, the reason people stay in hotels is to sleep for the night. If you can't sleep then what's the point? The only positive was housekeeping does an excellent job. Friendly and kind. less
Kanyalal D, General Manager at Best Western Green Tree Inn, responded to this review
Dear Julie D
I apologize deeply for your experience. As discussed we will be making changes to policy/ training / resources and doors to make sure that this does not happen to any other guest in the future.
We hope to see you again soon under more pleasant circumstances.