i can not believe that yo woudl hav a room beside the reception
03/08/2018 naztc, London, United Kingdom
I am gubb smacked. I arrived at the hotel at 9.30 am, I ask the receptionist if I could leave my bag there before I go for a business appointment that would pretty much take all day. she kindly told ... more
I am gubb smacked. I arrived at the hotel at 9.30 am, I ask the receptionist if I could leave my bag there before I go for a business appointment that would pretty much take all day. she kindly told me that my room was already ready and I could leave my bag in the room. You can imagine my surprise when she told me the room is beside the reception. Non the less I was in a hurry and quickly left my luggage in the room hoping to come back and change.
I am very light sleeper, so as soon as I got back to the hotel I asked if could change my room, the lady did try but the place is fully booked apparently.
So so so so so so...... and more disappointed. What I can't believe is that there would be a room available virtually next to reception (dim and bit musky) and it’s not even sound proof and even with the TV on loud I can hear everything outside my door (I just want to scream and use choice words at this predicament). How...... cheap can you get?????
I have stayed in many hotels, some great and some not so, but for best western I had high hopes as I have stayed in many in US and generally it has been positive.
This one is really the WORST EVER. I WANT A REFUND. I will not be getting any sleep, and I have actually paid money to chill in Glasgow for the weekend. I wish I could just go home now.
Why do I have to be so unlucky to have this room????? and Why should such room exist without any sound proofing????
Part from all these thihngs the room is ok for a 3 star hotel, but the side of the mattress near the tv is dented if that is the right word. Perhaps mattress needs to changed soon.
there is wifi, tea and coffee (kettle), fridge and small iron which is normally adequate. NO HAIR DRYER:( less