27/11/2018 David H, Lampasas
When we arrived, the outside appearance was neat & clean, but obviously not a new building. After entering, we found it to be exceptionally clean and well kept. Not modern, but nice. At the front d... more
When we arrived, the outside appearance was neat & clean, but obviously not a new building. After entering, we found it to be exceptionally clean and well kept. Not modern, but nice. At the front desk, Oliver warmly greeted us at check-in, and quickly pointed us to a wonderful Thai restaurant which was just across the street. Our room was very clean, and had one of the better mattresses I've slept on recently. The only problem we encountered was a deadbolt which wouldn't lock. It was mentioned to the manager at the desk the next morning, it was corrected by the time we returned that afternoon, and the manager followed up to ensure it was taken care of.
Free hotel breakfasts have generally gone downhill in recent years, and we were prepared for another bare-bones, generic hotel breakfast. Thankfully, there was a wonderfully pleasant young lady, named Sakina, who was ready and willing to prepare eggs, pancakes and waffles to order. I had a terrific omelet, and my wife had pancakes with a fried egg alongside to help us start our day. It made a big difference in how we viewed our stay, and we would not hesitate to stay here again. less
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
Thank you for taking time to let us know about your experience at our hotel. We are very happy to hear that you felt your stay was wonderful! We will continue to keep up the good work and strive to be even better. If you have any ideas on what we could do to add to your guest experience, we would love to hear about it. Please come back and see us if you are ever in the Galleria area!