Mobility Accessible Room was ideal!
18/07/2019 wendttravel, Modesto, California
Ankit provided 5-Star Customer Service when he helped us reserve the accessible king room with a roll-in shower & the adjoining room with 2 queen beds, which was perfect for our weeklong vacation with... more
Ankit provided 5-Star Customer Service when he helped us reserve the accessible king room with a roll-in shower & the adjoining room with 2 queen beds, which was perfect for our weeklong vacation with a special needs family member. In addition Ankit called our cell phone after noticing we'd accidentally left our travel brochures in the lobby on the first morning & greeted us by name on other mornings. When asked which was his favorite activity in Houston, our special needs cousin said, "Johnson Space Center." When asked which was his favorite restaurant, he replied, "Breakfast at the Besty Westy!" Each morning we looked forward to the "Create Your Own Breakfast Menu" options of eggs, omelets/burritos & pancakes made by friendly staff, in addition to bagels, pastries, dry cereals, oatmeal & toppings, fresh fruit & beverages, which included a non-dairy milk option. The breakfast exceeded our expectations! One con: strip club across the street. Other pros: pool, free parking including several handicapped parking spaces, free internet & convenient location near The Galleria, the Houston DaVita Galleria dialysis clinic, restaurants & not far from the Water Wall and Hermann Park with the Zoo, train & paddle boats. It was also a great launch pad for our visit to the Johnson Space Center! less
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
I am happy to hear that Ankit was helpful and accommodating during your stay. I shared your comments with him and he was pleased he provided that for you. I am delighted to read how our staff delivered above and beyond your expectations. Looking forward to see you next time in Houston.