12/09/2018 Carlyg03, Houston, Texas
My family and I were interested in staying, short term, at the Best Western Galleria while our house is being constructed. Upon entering the beautiful hotel lobby, we were greeted warmly by the desk s... more
My family and I were interested in staying, short term, at the Best Western Galleria while our house is being constructed. Upon entering the beautiful hotel lobby, we were greeted warmly by the desk staff and Albert Costly, the manager. This hotel is excellent. The rooms are clean and beautifully decorated, good mattresses, great rates, gated parking, and plenty of amenities. A special thanks to Mr. Costly for his professionalism, kindness, friendliness and great service. Mr. Costly is very knowledgeable and seems to care a great deal about the appearance and cleanliness of the hotel. I was impressed and we pre-paid to stay in the hotel until my house is completed. less
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are dedicated to offering exceptional service so we are very happy to hear that Albert provided that for you. We will share your comments with him as we know he will be pleased to hear it. Please come back and see us if you are ever in the Galleria area!