Best Western Galleria Inn & Suites

When we arrived, the outside appearance was neat & clean, but obviously not a new building. After entering, we found it to be exceptionally clean and well kept. Not modern, but nice. At the front desk, Oliver warmly greeted us at check-in, and quickly pointed us to a wonderful Thai restaurant which was just across the street. Our room was very clean, and had one of the better mattresses I've slept on recently. The only problem we encountered was a deadbolt which wouldn't lock. It was mentioned to the manager at the desk the next morning, it was corrected by the time we returned that afternoon, and the manager followed up to ensure it was taken care of. Free hotel breakfasts have generally gone downhill in recent years, and we were prepared for another bare-bones, generic hotel breakfast. Thankfully, there was a wonderfully pleasant young lady, named Sakina, who was ready and willing to prepare eggs, pancakes and waffles to order. I had a terrific omelet, and my wife had pancakes with a fried egg alongside to help us start our day. It made a big difference in how we viewed our stay, and we would not hesitate to stay here again. less

We were looking for a good hotel with value for money to stay a week while visiting family in Houston. This hotel exceeded our expectations. We opted for a suite and found a spacious, very clean accommodation with a super comfortable bed, good television and excellent bathroom. It was perfect for a week. Another great amenity was the wonderful breakfast cooked to order by Sakina. Sakina is a gem who gives personalised, warm customer service as well as providing excellent breakfasts. She made our experience away from home very special. Oliver at reception also took great care of us, made us feel welcome when we arrived and helped us set up the Best Western Loyalty program on the next day. We also appreciated the 24-hour excellent coffee and fruits. The air conditioning units may need some inspection, but we would not hesitate to stay in this hotel again. less

Stayed here for a night on our way to the Finger Lakes to do some shopping. The hotel staff was friendly however were not put together making the hotel seem less professional. The room was stinky and the taps had a mould smell every time you turned them on. The hotel itself was a maze, it was so hard to get around! Breakfast was ok, nothing to rave about. Location was great, but that was it. less

I was greeted by Oliver on arrival. He was so very nice and friendly. He got me all taken care of and off to my room. He was there every evening when I returned to greet me and have a short chat. In the morning, it was Sukina in the breakfast room. She was phenomenal. On a scale of 1-10, she is 100! By the second day she knows who you are and what you like. She will gently suggest you try something new, but is so happy to fix just what you want. You can tell she really loves taking care of her customers - just like family. You don't get this level of service in many 'elite' hotels. This one is a keeper. less

This is a Best Western, but it is just as nice inside as the Westin Galleria. It is 2 miles from the mall and an easy on/off the freeway to get downtown. Free parking and free breakfast is a huge plus. The neighborhood is a bit sketchy since there are strip clubs up and down Richmond. Note....there are no zoning codes in the “city” of Houston. That said, I felt perfectly safe and had no problem leaving my car in the parking lots. I think it was safer than dealing with a high rise parking garage. Houston is not a walking city. I would not walk in this area or take the bus, but I wouldn’t do that anywhere in Houston. Oliver at the front desk was very professional and welcoming and let me know all about the hotel and assured me if there was anything I needed, just call. Sakina, who is in charge of breakfast, is wonderful! She will brighten your morning and makes a fabulous cooked to order breakfast. She even accommodated us a few minutes early so we could make our early morning meeting. Sarah made sure my room was made up and fresh every day, even made a cute towel Elephant for my bed. I would definitely stay again. less