Super awesome services, staff and loving the entire experience of the hotel.
03/09/2017 Scorpio B,
I looooove this location. The staffs are really nice, kind, and respectful. I love the General Manager Shirley Phan, she's a super woman for assisting me on my stay and taking care of phone calls... more
I looooove this location. The staffs are really nice, kind, and respectful. I love the General Manager Shirley Phan, she's a super woman for assisting me on my stay and taking care of phone calls and other guests in the hotel. She did it alone and was short staff, but how she composed herself, remained professional and still accommodated those in need.... She's super awesome for her multitasking functions and
communication. Also, I love Mrs. Melinda, she so sweet, humble, professional and a loving person. It's obvious she enjoys taking care of people, she's a great cook, she check on you and make sure you are well. Her services and hospitality is impeccable. I enjoy the breakfast way more. ,when Mrs Melinda is here. I love this hotel. Thank you best western for making me feel safe, secure and super. I'm very thankful. less
Heather S, Director of Sales at Best Western Galleria Inn & Suites, responded to this review
What a wonderful Surprise! Your words of encouragement, Nicole make us feel proud of what we do. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. It is great to know that Shirley and Melinda were able to provide you with the highest levels of service and that our team made you feel safe and secure during Hurricane Harvey. We will share your comments with them as we know they will be pleased to hear it. Our objective throughout Hurricane Harvey and moving forward is that every customer that walks through our doors is able to have a similar experience. Thank you again for your kind words. If I can be of assistance in the future, please don't hesitate to contact me at 713.783.8388.
Thank you again and we hope hope you stay safe and that your home and family are well. We look forward to the opportunity to be of service to you again in the future!
Heather Seely, CMP
Director of Sales
Best Western Galleria Inn & Suites
(713) 783 – 8388