Best Western Galleria Inn & Suites

Room was not fully cleaned, even after they "cleaned", dirty towel in bathroom, toothpaste on counter, coffee pod in coffee maker. Didn't even mop the bathroom floor. Elevator only went up from lobby. Could not go down from my floor. Cannot call hotel, phone number on website not working. Phones in room did not work. Had to take the stairs less

Walked into our room and was hit by the smell of pee. Every inch of the carpet was completely soaked in pee smell. We talked to the young woman at the front desk (who was amazing during our very brief stay) and she came to check out the issue. She confirmed our problem with her manager, who refused to let us switch rooms that night without us paying an additional charge. The smell was overbearing and disgusting so we left and went to a different hotel a few minutes later. We were told we would not be charged for the trip - will see if the manager keeps her word on that. less

It was within our price range and then the let down. We couldn't even hang out by the pool or get in. It even looked horrible. Clean it or something! Both of the mornings I stayed, the breakfast smelt bad. I didn't even eat it. I smelt it on the 2nd floor . 😳 Wow less

Honestly, I could have overlooked just about anything until I had to sleep in the bed. The BW's are about an 80% success rate for me. Most are really nice and comfy and meet my level of expectations for a mid-ranged priced room, but this BW is not up to par. You can tell it's a little dated but has had a simple/basic remodel (paint, some furniture and floors), but the bed is the worst hotel bed I've stayed in, in years! It was extremely flat and hard and you can tell it was older and needs to be replaced. Please require a mattress update! I would expect this particular mattress at a Motel 6 or older Days Inn (that is what it reminds me of). I'm still sore from the stay because I'm a side sleeper and only a back sleeper could likely enjoy this bed at all. I do not normally complain about hotels. The hotel has a great valued price, it does, $55 for a week night as we had a medical procedure at the hospital down the road, BUT I would have gladly paid double that just to have a good sleep. On top of the worst mattress EVER, the ac compressor sounds like it might blow up when it kicks in and is very loud, ac rattles. Seems to have problems gauging the temps and when to kick in so I woke up several times trying to keep cool. I could have lived with that if the bed wasn't so bad. Basic room, very clean, no USB chargers (I went unprepared because I read a review there were chargers - There are none) but definitely plenty of traditional plugs on each side of bed. No fan in bathroom, not a deal breaker. Bummed that there was only 1 snack machine in the hotel (no mini store) and there was NOTHING left in it except 3 bags of some stuff no one would want. It was a Wed night, so there couldn't have been but 20 rooms booked. They booked someone right above us hours later and I could hear them walking back and forth for an hour. I could hear their shower running. It woke my fiance up with the noise. I've stayed in lots of Best Westerns, all over the country and I have about an 85% success rate of getting a great one, but every now and then - these are not up to par. This BW should be ashamed compared to some of the other great locations I've stayed at. I literally just stayed in BW in Denver and BW in Moab and they are wonderful! If you're looking for that true "cheap" place to stay or just needing a place to sleep so the saying goes, then this may work for you. If you're looking for decent comfort below $100, I'd consider looking at other options. less

They have a large parking lot and the rooms are very very clean. I slept very comfortable. The night staff and the manager were very friendly and accomodating. I will definitely be coming back when i travel here for work. less