Best Western Galleria Inn & Suites

6229 Richmond Avenue, Houston, Texas, 77057-6211, United States
based on 371 reviews Trip Advisor Logo
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Best Western Galleria Inn & Suites

Welcome to the Best Western Galleria Inn & Suites. When you are visiting the Galleria, stay at our Houston hotel where southern hospitality is dished up in abundance.

You will feel right at home with luxury bedding, spacious cool rooms and show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00

Reviews of Best Western Galleria Inn & Suites

Traveller Overview:
4.0 Rating: 371 reviews
Excellent 42%
Very Good 30%
Average 12%
Poor 8%
Terrible 5%
Rating

lovelyrea, wrote review 27/02/2020

good!

this hotel was good. the room was nice and comfortable. Parking was easy to find, they gave us a parking pass. The lobby was clean and the staff was very nice and made everything easy. Me and my boyfr... more

Owner Response
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
Thank you for founding our hotel was nice, comfortable, and convenient for you. We hope to see you next time in Houston. Shirley Pan
Rating

shelbyraesanders, wrote review 21/01/2020

Best Western Galleria Review

Lobby was very nice, parking was easy and available, free breakfast, clean room, great toiletry products but the room smelt so bad like pee. Especially when the AC/Heater unit was blowing air. The sme... more

Owner Response
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Everything that we do is designed to deliver superior customer satisfaction and it appears we have failed you. We are sorry your experience was not reflective of our reputation. It seems we have failed to serve you the way you deserve. That is unacceptable. We are looking into it and have spoken to Maintenance Department and Housekeeping Department regarding your issues. Thank you for taking the time to bring up these issues via your review. We realize you have options and would like to have a second chance to show you what we are capable of doing. Please receive my personal apologies and my invitation to join us. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. Shirley Pan
Rating

kchapmanlaw, wrote review 04/12/2019

Unexpected Thanksgiving Gift

I stayed at this location because it was close to my son's home. For the great price I did not expect much, but it was absolutely like new and perfect. It could not have been more perfect. Much bet... more

Owner Response
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
We are dedicated to offering exceptional guest experiences, so we are very happy to see that you were pleased. It was absolutely our pleasure to be of service to you. We know you have many choices in hotels so thank you again for choosing us. We hope to welcome you again the next time you are in Houston. Shirley Pan
Rating

Houston H, wrote review 30/11/2019

Jacuzzi suite for the win!

We were originally going to stay at the downtown inn and suites not. But we decided on a whim to try out the galleria location. We are very happy with the decision that we met. The jacuzzi room was ab... more

Owner Response
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
We are very happy to know that we hit the mark and delivered on everything that we promised. We are honored by your choice to do business with us and look forward to your next visit. We look forward to your next visit. It was truly a pleasure to serve you. Shirley Pan
Rating

dusancorovic, wrote review 16/10/2019

BW Richmond

Hotel clean. WIFI good. Breakfast boring and poor. Cleaning staff anoying, knocking on your door every 5 minutes to make you get out of the room so they can complete the cleaning ASAP. Reception staff... more

Owner Response
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
From what we can see your experience was not reflective of our brand. We are really sorry for that. From the moment you walk into our business it is our responsibility to give you the best possible experience and deliver what we promised. Clearly this time around that was not the case and for that we are sincerely sorry. I am looking into the situation and taking the necessary steps to correct it going forward. We can't fix the past, but you have my personal commitment to find ways to improve the way our staff services each and every customer. Shirley Pan