Comfortable hotel near Houston medical center
20/02/2018 rjmlem, Houston
I spent one night here recently with a friend who was having surgery in the medical center the following day. I had reserved a handicapped accessible room to help accommodate my friend who was having... more
I spent one night here recently with a friend who was having surgery in the medical center the following day. I had reserved a handicapped accessible room to help accommodate my friend who was having a hip replacement. The room was clean and nicely appointed. Service at the front desk was excellent. I had one chief complaint which kept me from leaving a 5-star review. Since this was a handicapped room, I fully expected the handicapped amenities to be in place. This was not the case. The bench for the shower was not in place; it was leaning against the wall. I had to pick it up and put it in place in order for my friend to take a shower. When I addressed this problem to the manager the following day, she told me that the hotel's policy was to NOT put it in place in case a non-handicapped person used the room. This made absolutely not sense to me; if I had not been with my friend, she would have been unable to put the bench in place or take a shower! Would it not be easier for a non-handicapped person to remove the bench than for a handicapped person to install it?
Aside from this issue, and the problems I had with my room keys (they had to be redone twice), everything else was good. less
Heather S, Director of Sales at Best Western Galleria Inn & Suites, responded to this review
Thank you for rating and reviewing your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I would like to thank you for bringing this situation to our attention. We addressed this with our management team as well as our maintenance and housekeeping teams. We have redirected the staff to ensure that they provide a better experience for you and all our guests in the future. Thank you again for your feedback. If I can be of assistance in the future, please don't hesitate to contact me at 713.783.8388.
Heather Seely-Perez, CMP
Director of Sales
Best Western Galleria Inn & Suites
(713) 783 – 8388