Best Western Galleria Review
Lobby was very nice, parking was easy and available, free breakfast, clean room, great toiletry products but the room smelt so bad like pee. Especially when the AC/Heater unit was blowing air. The sme... more
Lobby was very nice, parking was easy and available, free breakfast, clean room, great toiletry products but the room smelt so bad like pee. Especially when the AC/Heater unit was blowing air. The smell was so bad we almost asked for another room. less
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Everything that we do is designed to deliver superior customer satisfaction and it appears we have failed you. We are sorry your experience was not reflective of our reputation. It seems we have failed to serve you the way you deserve. That is unacceptable. We are looking into it and have spoken to Maintenance Department and Housekeeping Department regarding your issues. Thank you for taking the time to bring up these issues via your review. We realize you have options and would like to have a second chance to show you what we are capable of doing. Please receive my personal apologies and my invitation to join us. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening.