Recommend staying somewhere else.
07/01/2019 Climber34191529123, Austin, Texas
Upon arrival desk clerk very busy on her cell phone. There were no blankets in room. Asked this clerk for blankets, she gave us one blanket and one mattress cover. Had to return to exchange again. No... more
Upon arrival desk clerk very busy on her cell phone. There were no blankets in room. Asked this clerk for blankets, she gave us one blanket and one mattress cover. Had to return to exchange again. Noisy heater. Noisy refrigerator. Luke warm shower water. Beds very hard, old. This place is about same level as a Motel 6 with a decent breakfast. Trash in the parking lot not picked up after multiple days. Pool looked nice, but too cold weather. upon checkout, I left keys on desk, spoke with sitting clerk, no receipt offered, no mention of rewards points, never addressed me by name. Suggest readers stay in another motel/hotel, Comfort Inn nearby. We paid $80 plus tax for two beds, probably could stay much nicer place for that price in dead of winter. Lots of nude dance halls in the block, area. A little dicey. less
Best Western G, General Manager at Best Western Galleria Inn & Suites, responded to this review
Thank you for taking time to let us know about your experience at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations.Thank you for taking the time to bring up these issues via your review. We are looking into it and have spoken to the our Team regarding the issues you encounter. We realize you have options and would like to have a second chance to show you what we are capable of doing. Please receive my personal apologies. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening.