Very Poor Service
03/04/2018 Clint M,
I work for another Bestwestern hotel, and I always try to give good reviews. However, we had a horrible stay. First, the breakfast kept running out. When I would mention that they're totally out of eg... more
I work for another Bestwestern hotel, and I always try to give good reviews. However, we had a horrible stay. First, the breakfast kept running out. When I would mention that they're totally out of eggs or sausage, they would just look at me and say they can't put much out there. There was hardly any food out there. They seem to be really cheap with the breakfast. Also, we found cockroaches in the room, which is a pretty big deal in hotels. The front desk lady just looked at me when I told here about it. The customer service here is really awful. We will never stay at this place again. less
Bertha L, General Manager at Best Western Floresville Inn, responded to this review
Thank you for sharing your feedback with us, your business means a lot to us. We pride ourselves on having great customer service at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations, I know how upsetting it can be. Your satisfaction is important to us and will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide you any assistance, please don't hesitate to contact me directly.