Best Western Executive Inn & Suites

I stayed were with my family for a Friends wedding. 2 1/2 weeks before arriving got a call saying that one of the rooms that i reserved months before had plumbing problems. Wanted me to move to a smaller room. I couldn't do that because that was were the Bride and Bridesmaid's were getting ready. I had to go with a smaller room for the Honey moon suite. When checking in everthing was great. Told front desk that i wanted to pay in cash and they were fine with it (Friday afternoon 3:30pm). Left hotel and went to rehursal got back to hotel around 1 am. Got up next day everthing was good. Started getting ready and we noticed that the sink stoper was shut. Called front desk some came up right away. Was told that they would be back some time after we left and before returned. We were gone almost 12 hours. At 2:30 am as i was trying to get ready to get some sleep we noticed that the sink was not fixed at all. We got no phone call or note or anything. Called front desk left a note for manager. I wasn't happy. All the manager was willing to do is take off a little more than $13.00 off the whole bill. Was told i could pay when i checked out at 11 am, but again was not the case i was called around 8 am to come pay my bill and i was told that i should have paid half when i checked in. I tried paying the bill when i checked in. On top of all of this the hotel was under renovations and was not told when i booked or before checking in. My childeren were disappointed because the closed the pool and fitness room because they were using them as storage. Overall i was not happy when i left. less

Flooded in the winter storm and is the worst property I've ever been in. They should have either warned people when making reservations or closed entirely during repairs. Pool closed, no real breakfast (just processed sugars), holes in the ceiling. The management doesn't want to adjust rates so we left. They must not have business insurance. Avoid this place, it's really comparable with a $35 / night hotel now. I'm sure it was decent before the big freeze. less

Good They accommodated the room request; hotel staff helpful; the room and bathroom were clean. Not good Their grab and go breakfast is a water bottle, a piece of fruit, a granola bar, and a pastry. No consideration for diabetics or pre-diabetics having a granola bar and a sugary pasty. This is not a breakfast; it is a snack; why couldn't BW have a combination sausage and cheese on a bun that a person could heat in the room microwave? Why couldn't BW make eggs and meats and serve them in containers? CDC, health departments, and COVID have nothing to do with preparing oatmeal, eggs, or meats that can be put out buffet style; cooks can wear gloves; restaurants, cafes, and diners are now preparing meals and there is no reason why the hotel cannot do the same thing; people know to distance getting these hot items and can eat in their rooms; COVID is being used as an excuse; the room a/c does not run all the time; the only way to have a cool enough room is to turn the a/c down quite low so that when the room warms up, the a/c starts again; after the room cools, the a/c unit cuts off; no continuous air circulation to maintain a cool feeling. less

I had called in advance to make sure the hotel accepted cash and the lady said they did with a 50 deposit refunded at checkout which is good cause most hotels do not allow cash anymore so will be staying at this chain from now own less

It was excellent under the new normal. Just did not like the pool area being closed due to unruly guests that refused to follow the rules to keep it open! Also the COVID operations really cramped the Breakfast. less