Best Western Executive Inn & Suites

BW of Madisonville was very close and personal with us. The staff, excellent (especially Becky the Manager and Alisha). Hotel inside and outside very clean. We always stay on the highest level of a hotel/motel for 'quiet' and the gals made sure that our stay was comfortable. I always write down any issues with our room and present to the manager at the time of checkout, too. Only a few minor issues that will be taken care of for the next guest. BW is the same as all other chains with their free breakfast, WIFI, fitness room, and indoor pool/hot tub. Also, be sure to tell them if you have AARP, or BW Rewards, a discount is always a plus for you. For a small town, I rate this hotel/motel the best. Our first time staying here, and not our last. Thank you to everyone at BW of Madisonville for making our stay comfortable. :) less

For anyone who needs to stay in Madisonville, Texas, this is the cleanest and friendliest hotel in town. There have never been any complaints by me or my family when staying at this hotel over the last 25 years. It is very clean and that is the most important thing to me. However other great things about this hotel are the management and the employees who are all very friendly and helpful. The breakfast is very good. This is a great place to stay in Madisonville, Texas. less

This hotel is a smoking and nonsmoking hotel. I smelled smoke when I entered the hotel and all down hallway to my room. The check in process was slow and my receipt was different than what I was quoted. The breakfast was prepared unsanitary. less

I called the number on the Best Western website and booked a room for $150. I thought I was receiving a non-smoking room with a king bed because that's what I requested. When I got to the hotel, I was given a smoking room. I requested to change, and I was told they didn't have any non-smoking rooms available. We went back and forth for a while and they informed me that I booked through getaroom.com. They showed me where they only received $85 of the $150 for the room I booked. They let me know that this specific Best Western is privately owned, and that it's not their fault I overpaid for a room that I booked using the number on the best western website. After a little back and forth, I was told I could pay more to have a non-smoking room with a king bed (so they did have non-smoking rooms available). I was not willing to pay more than I already had. After a little more back and forth, another non-smoking room with 2 queen beds miraculously became available and they allowed me to stay in that room for no extra charge. They said they should not have to eat the cost of putting me in a non-smoking room with a King bed, because they only received $85 of the $150 that I paid. They also repeatedly told me that this hotel is privately owned, and the number I called on the best western site is not related to their best western hotel. I now understand that I'm an idiot and that Best Western hotels should not be assumed to be Best Western hotels. Also, the room they put me in had a leak in the pipes under the sink, and the towels turned my skin red. less

We stayed at this hotel for a school related event. We were not there very long, but had no issues. The front desk people were friendly, fast, and knowledgeable. The rooms were good. We will stay here again if we come back to the area! less