Best Western Executive Inn & Suites

3307 E Main Street, Madisonville, Texas, 77864-2305, United States
based on 89 reviews Trip Advisor Logo
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Best Western Executive Inn & Suites

Welcome to Best Western Executive Inn & Suites! Located just two miles from downtown Madisonville where shopping, dining & special events are in abundance. Guests at our hotel have the best of both worlds; peace & quiet, but the allure of small town show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3307 E Main Street, Madisonville, Texas, 77864-2305, United States

Reviews of Best Western Executive Inn & Suites

Traveller Overview:
4.0 Rating: 89 reviews
Excellent 61%
Very Good 17%
Average 8%
Poor 3%
Terrible 7%
Rating

Gerald G, wrote review 13/10/2020

MrGGs-Best-Western-Madisonville-TX

Good They accommodated the room request; hotel staff helpful; the room and bathroom were clean. Not good Their grab and go breakfast is a water bottle, a piece of fruit, a granola bar, and a pastry. ... more

Owner Response
Becky Malone, General Manager at Best Western Executive Inn & Suites, responded to this review
Good morning Mr. Gerald, Believe me, we hear you. You are not the only person that feels this way. But at this moment in time, Best Western has there standard set by them and the CDC. I am not sure about other locations, restaurants and cafes on their safety rules. As for us, we are following the guide lines. If and when we open up any breakfast, we are require to completely hand serve each and every person that walks into the room. We are not allowed to have any guest touch anything. (Coffee cups, forks, plates, food, etc...) If at anytime, someone besides a Best Western employee was to touch something, it would be considered contaminated and would have to be removed. So at this time, we are following the guide lines that Best Western is requiring us to follow. I do understand that others are doing whatever they want to build their business back up. No matter the cost to the customers. We here at Best Western wish to keep you, our customer, all our employees and any further customers safe, happy and healthy. Please understand, we are just as frustrated as you are, but only hope for the best for everyone.
Rating

sdmunz2011, wrote review 05/10/2020

Very nice people

I had called in advance to make sure the hotel accepted cash and the lady said they did with a 50 deposit refunded at checkout which is good cause most hotels do not allow cash anymore so will be sta... more

Owner Response
Paul Desai, Owner at Best Western Executive Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Becky Malone General Manager Best Western Executive Inn & Suites
Rating

marcusmcbride, wrote review 01/06/2020

Trip to see Greatgrandbabies

It was excellent under the new normal. Just did not like the pool area being closed due to unruly guests that refused to follow the rules to keep it open! Also the COVID operations really cramped the ... more

Owner Response
Paul D, General Manager at Best Western Executive Inn & Suites, responded to this review
Thank you for your feed back regarding your recent stay at our property. COVID-19 has hit most everyone hard and we are sorry that this caused you discomfort. We can't wait for our breakfast and pool area to reopen either. Thank you for understanding this situation. Your business is very important to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 936-349-1700. Sincerely, Becky - Manager
Rating

carolynbeaudoin, wrote review 04/03/2020

Great experience

Easy check in and check out. Room was very clean and beds were very comfortable Breakfast was good and decor was appealing. Convenient to gas and restaurants. Easy in and out to the hotel. We wil... more

Owner Response
Paul D, General Manager at Best Western Executive Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 936-349-1700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Becky M. - Manager
Rating

LIL J, wrote review 18/02/2020

YVETTE C & JORDAN L

Staff member MS Becky was wonderfull and great at taking are reservation & Ms sharon was great and fantastic at checking us in very fast pace very sweet and loved are stay room was very clean and brea... more

Owner Response
Paul D, General Manager at Best Western Executive Inn & Suites, responded to this review
Thank you for staying with us! You are to kind. We enjoyed serving you and hope you come back to stay with us very soon.