Best Western Executive Inn & Suites

I called the number on the Best Western website and booked a room for $150. I thought I was receiving a non-smoking room with a king bed because that's what I requested. When I got to the hotel, I was given a smoking room. I requested to change, and I was told they didn't have any non-smoking rooms available. We went back and forth for a while and they informed me that I booked through getaroom.com. They showed me where they only received $85 of the $150 for the room I booked. They let me know that this specific Best Western is privately owned, and that it's not their fault I overpaid for a room that I booked using the number on the best western website. After a little back and forth, I was told I could pay more to have a non-smoking room with a king bed (so they did have non-smoking rooms available). I was not willing to pay more than I already had. After a little more back and forth, another non-smoking room with 2 queen beds miraculously became available and they allowed me to stay in that room for no extra charge. They said they should not have to eat the cost of putting me in a non-smoking room with a King bed, because they only received $85 of the $150 that I paid. They also repeatedly told me that this hotel is privately owned, and the number I called on the best western site is not related to their best western hotel. I now understand that I'm an idiot and that Best Western hotels should not be assumed to be Best Western hotels. Also, the room they put me in had a leak in the pipes under the sink, and the towels turned my skin red. less

We stayed at this hotel for a school related event. We were not there very long, but had no issues. The front desk people were friendly, fast, and knowledgeable. The rooms were good. We will stay here again if we come back to the area! less

Very nice and clean and hot fresh food. I recommend this place to everyone that wants a nice stay. We came in the staff was so nice and very quick to get us to our room. The in door pool was clean and welcoming. Outstanding work out room. less

I have been staying at this Best Western for over three years every weekend. They treat me as family and make sure I am safe and comfortable. If i don't show up every week they check on me. The manager eats breakfast with me every Saturday morning. Al of the staff know me and welcome me each week. I couldn't ask for any better care. I highly recommend you give this business a try. less

This hotel is nice, the beds are comfortable with 4 pillows which should be plenty for most. Whoever they had paint did a great job. If you get hungry while your here there is a buc-ees and a barbque place in walking distance. less