Best Western Executive Inn & Suites

We checked in and within minutes in our room a loud chirp kept happening.We thought it was the smoke alarm battery so called the front desk. Very quickly the guy at the front desk came to change the battery. He left and the chirp kept happening. So we called again and he was right there.We became known as the fire alarm room. The problem was fixed promptly and friendly. There was a sticky spot on the rug we never reported and some salt type substance on this couch. We paid for 2 nights but checked out after 1 night because bad weather was coming . I wish we had not prepaid the room since we lost money on the second night. But other than that good experience. less

How can a hotel not have a proper bathroom fan?? Unbelievable. It only has the thing where the air goes out of. No fan, so when my son had to go Nr.2... guess what.. :) yes it's funny but not something I would want to stay at again. Breakfast was also a letdown. We love our waffles, both days empty. Nice they have a pool, but super small and not kid friendly. I have stayed at cheaper hotels that had way better pool and hot tub. I like that the room had carpet all the way. And no extra blankets in the room either, which was a letdown. less

I stayed here for a few nights for a business trip and it was terrific. It was only about a 10 minute drive to downtown Grand Rapids and was a terrific hotel. It is well kept and cared for, and the staff was outstanding. They went out of their way to make me feel welcomed. I highly recommend this place. less

I frequent the area for medical business & to sum it up; the price: AFFORDABLE. the room: SPOTLESS. The amenities: Exceptional. the staff: INCOMPARABLE. The first impression when you enter the building is a warm welcome from a very friendly, knowledgeable, & accommodating staff. Casey is a fantastic manager & when there was a blip in the reservation he was quick to make sure that I was happy & comfortable. If it weren't for Casey & Kari being such wonderful employees that made it evident that customer satisfaction i of utmost importance. These 2 staff members are the sole reason I will continue to keep coming back to this facility. Best Western is lucky to have such a dedicated front desk staff. Thank you for all of your hard work! less

If you need a budget hotel with a nice staff this is your place. If you like your hotel to be clean, than I would consider going elsewhere. Our first room was dirty with trash between the bed and night stand, something on the toilet, and the couch had glittle and white stuff on it. We checked into a second room and that was a bit better but still not up to my standards. The management was kind as was the front desk. less