Best Western Executive Inn & Suites

Being the first time traveling since the COVID pandemic W e were not aware that there was no longer housekeeping.. what a surprise to come back to after a day out to find no clean towels not soap replacement etc. when we asked at the front desk for clean towels we were given one bath towel and told that there were no other towels available because no wash had been done. It was also reported to the front desk that the smoke detector in our rooms battery cover have been opened and the battery removed The response from the front desk was there was no handyman available to address this issue this in my opinion is a very big safety issue. The remote to the TV was not working when this was reported we were handed a set of batteries which unfortunately was not the issue Two days later we stayed at a Holiday Inn where upon check-in we were handed our key cards with a description saying that they do not do housekeeping unless requested may be best western Should do something similar less

Front desk are dry and very rude.. The rooms are old and dirty the pools are closed... Outdated hotel needs lots of updates..... musty nasty smell everywhere. I can do on just go some place else.. When I checked in they did not have anyone at the front desk I had to actually call for somebody to come out to the front test to check us in... He acted like we are bothering him... I proceeded to go to the room I needed extra pillows I needed extra pillows and extra blanket for the pullout couch where the pullout couch which by the way was disgustingly dirty I had to stinky dirty I had to go and get lysol from the shore to spray everything from the store to spray everything down..... So I tried to call the Front desk No one answered I called again still no answer I went downstairs to get some pillows and a blanket for the pullout couch no 1 was at the front desk again II proceeded to call the number the same guy comes out and acted like I'm bothering him I said I would like to get some pillows and a blanket for the pullout couch.... He just turns around and Walked in the back he comes out with only blankets and he proceeded to blankets and he proceeded to call me no pillow here you go sir... He just hands me the blanket and walks back in the door dad walks back in the door I was just stunned I was just stunned I grabbed the blanket walked upstairs did not come locked upstairs did not complain because I know it was gonna go South I do not like it was gonna go South I do not like confrontation or drama or drama I'm on vacation.... the beds where uncomfortable... just go some place else less

I was happily surprised by the hotel staff, including housekeepers and janitors who were very helpful in answering questions. I was also impressed with the terrific job they did in keeping our room clean and fresh with towels and bed making. The room was pleasant, the air conditioner worked very well, the water pressure for the shower was great. There is a microwave, and mini refrigerator in the room, clean and working well. The Hotel is close to restaurants and gas stations as well. I would gladly state here again. less

Not in a very nice area. Couldn’t get pillows for my kids on the pull out sofa. Had to go to the front desk to get a shower curtain. Smelled like a marijuana factory. Overall not a good experience. Find somewhere else to stay less

Booked here because reviews were decent. Three adults, reserved king bed and sofa bed. Sofa bed had no blankets or pillows so called front desk and was told to come and pick up. We did and realized blankets on bed were very thin and frayed. I wouldn’t even consider these blankets, more like thick bedsheets. I went to front desk to request 2 more blankets. Was told we could get one blanket but the other one was in the wash. WHAT?!! I asked how it was possible that a hotel with at least 100 rooms at 15% occupancy that evening (was told that at checkin) only had 1 extra blanket in the entire hotel! Was told front desk only had a couple extra blankets and house keeping was gone for the day at 4:00pm and I could come back for the second blanket. I went back later to pick up. Also we only had 2 bath towels. Didn’t bother going back to request another after the ridiculous blanket situation. less