Not too bad
We stayed in a jacuzzi suite. The room was clean, smell-free and quiet. The mattress was hard as a rock and we tossed and turned all night. Front desk staff was friendly but the cleaning staff on Sund... more
We stayed in a jacuzzi suite. The room was clean, smell-free and quiet. The mattress was hard as a rock and we tossed and turned all night. Front desk staff was friendly but the cleaning staff on Sunday morning was not so great. Walked by them to go to the front desk. Cleaning staff was swearing loud enough to hear and only 1 had a mask on. With the carts on the hallway there was little room for social distancing. The cleaning staff almost made me feel bad for "invading" their space and their conversation. Other than the cleaning staff, I would recommend this hotel. less
Courtney Puhalski, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Melani Manley,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 616-246-6612.