Prior to booking this hotel, I read and reviewed the many reviews and commentaries. Both good and bad. I had my concerns. But upon arrival from a 3 and a half day travel from California, my first impression is "wow" this is a nice place. The outside of the hotel is inviting and nice looking. the surroundings did not look like it was in a depressed area as some reviewers led you to believe. The staff, and I compliment "Kevin" for his professional services in securing us a very nice suite and for his knowledge of the Best Western rewards program and points system. All staff members I encountered were super nice, friendly and helpful. I stayed here for 4 nights and did not encounter any difficulties with either the guests or the "loud noise from the bar behind the hotel" as indicated by some reviews for this hotel site. In fact it was quite, very quite for the four nights we stayed here. The suite we had was on the second floor near the laundry room. We used the laundry room. It was nice and clean. It cost a $1.50 per load for washing and for drying. The breakfast bar was awesome. It a little congested when there is a crowd. I mentioned this to the manager as well as the person overseeing the breakfast bar. Both agreed that it gets bottle neck around the waffle iron area but they are working on a solution which should be fixed once they get the counter top in for a table right outside the breakfast room. The breakfast bar offers two waffle irons: one for a large waffle, the other for 4 small individual waffles, eggs which is made differently each day, sausage, bacon, or sausage mixed in with the egg, cold cereals, oatmeal, coffee, juices, pastries, apples, oranges and bananas, and a decent size room to sit and eat. If there is one thing that this hotel could improve on is the size of the waste basket in our suite room. It's too small. We did not use the amenities this hotel had to offer because we were visiting families who lives in the Grand Rapids area. Costco was about 3 miles away and that is a plus for us Costco members and gas was pretty cheap. A Dutch Store was about 4 miles away and we bought some nice Dutch food and souvenirs. A Firestone Auto Care Center was about a half mile away which was a reassurance for me as they are my auto mechanic shop back home in California. A Cracker Barrel was about 9 miles away and we love Cracker Barrel restaurants. Shopping centers were also nearby, Hwy 131 is a stone's throw away which is a main highway to downtown Grand Rapids and to your shopping centers. There are a lot of businesses nearby unlike what I've read in the reviews on this site. The suites are spacious, nice and comfortable. I did not encounter any noises from guest walking to and fro outside the rooms. The beds are comfortable, clean, as is the bathrooms and the living room area. There are two closets, one in the living room area and one in the bedroom. Two TV as well. The small fridge did not have a small freezer compartment. I wish it had to freeze our ice packs. Overall we had a nice visit and stay at this hotel. We will come and stay here again on our next family visit. Thank you Staff and thank you for the military discount pricing, the suite, and your hospitality. It was a wonderful experience. less