Best Western Executive Inn & Suites

2725 Buchanan Avenue SW, Grand Rapids, Michigan, 49548-1010, United States
based on 379 reviews Trip Advisor Logo
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Best Western Executive Inn & Suites

Welcome to the Best Western Executive Inn & Suites! Looking for a hotel near downtown without the overpriced downtown rates? The Best Western Executive Inn & Suites is the closest hotel to Grand Rapids and all Downtown has to offer. Need a hotel near show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2725 Buchanan Avenue SW, Grand Rapids, Michigan, 49548-1010, United States

Reviews of Best Western Executive Inn & Suites

Traveller Overview:
4.0 Rating: 379 reviews
Excellent 47%
Very Good 27%
Average 12%
Poor 7%
Terrible 5%
Rating

danikat178, wrote review 20/09/2020

Clean, budget friendly

This was a great, clean budget friendly place to stay. Outside of downtown but easy enough to get to. Also plenty of places to eat nearby. Other hotels in the area looked a little run down compared to... more

Rating

748kimberlyr, wrote review 07/09/2020

Not too bad

We stayed in a jacuzzi suite. The room was clean, smell-free and quiet. The mattress was hard as a rock and we tossed and turned all night. Front desk staff was friendly but the cleaning staff on Sund... more

Owner Response
Courtney Puhalski, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Melani Manley, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 616-246-6612.
Rating

shadaraye89, wrote review 20/07/2020

Thank you BW

My family and I stay at this B.W. hotel very often, the staff are usually always very kind but in my opinion that is only when casey is working. The morning check out staff are rude more often then th... more

Owner Response
Courtney Puhalski, General Manager at Best Western Executive Inn & Suites, responded to this review
Thank you for taking time out of your day to leave us a review. On behalf of the hotel I would like to apologize for the behavior of 1st shift as that is not how we conduct ourselves here at Best Western. We will be looking further into this and addressing your concerns with our staff. We hope the next time you are with us ,you are able to see the improvement of the front desk staff on first shift. If you have any questions or concerns please feel free to reach out to the property and ask for Courtney or Casey.
Rating

bdsedam, wrote review 28/06/2020

Room was gross

I booked a room to enjoy a nice weekend in the Grand Rapids area. Upon getting to the room I found it disgusting. It smells like someone smoked two packs of cigarettes in the room 10 minutes before I ... more

Owner Response
cpuhalski1913, General Manager at Best Western Executive Inn & Suites, responded to this review
Im sorry to hear about your experience at our hotel. We take cleanliness very serious here at Best Western. As there was no notes left in our system about you departing early. Nor does our computer on this site tell me who you are so i am able to contact you. If you can please contact the hotel between 6Am EST-12PM EST I would like to hear more about everything that conspired and see how if there is a way i can help.
Rating

asoman, wrote review 13/03/2020

Friendly

The staff was friendly and helpful. The hotel is kept up nice and the breakfast attendant is awesome. My training was canceled a day before check out and I had no issues not staying my full 19 days. T... more