10/10/2018 scarberry25, Kenova, West Virginia
I recently stay at this property in the jacuzzi suite the air conditioner cover fell off I set it aside because the air still worked and I didn’t want to complain about it. After checking out I receiv... more
I recently stay at this property in the jacuzzi suite the air conditioner cover fell off I set it aside because the air still worked and I didn’t want to complain about it. After checking out I received a call fro the general manager about how I broke their air conditioning I tried to explain myself but she didn’t want to hear it. They charged my card 290.00 extra for it. She was very rude and disrespectful. less
Prashant P, Owner at Best Western Executive Inn, responded to this review
Dear Mr. Scarberry,
Thank you for your recent stay and your review and concerns. We have looked into your concern about the extra charge. Your room was rented for two people but the sofa bed was pulled out for a third person causing damage to our air conditioning unit. However as you are a loyal Best Western rewards member, instead of charging the full amount for the a/c repair or replacement ranging from $400.00 to $450.00 we are only charging you $250.00 for the labor and $40.00 for the third person (which was not stated upon your check-in, therefore, a violation of fire safety code) in the room to repair/replace the a/c unit. There was a loss of room revenue for the day, we could not rent it as damage was found Sunday morning upon your checkout.
If you have any questions or concerns please call the hotel directly.