Friendly staff, would have been okay if no mold.
15/03/2017 Angie R, Hattiesburg, Mississippi
Room was nice, clean. Sheets could have been newer. Looked and felt to have been used for quite a while. The ice machines on every floor were being repaired/cleaned, so had to go out to get ice. T... more
Room was nice, clean. Sheets could have been newer. Looked and felt to have been used for quite a while. The ice machines on every floor were being repaired/cleaned, so had to go out to get ice. Top of ice machines were off, and there was mold all over the insides of every one. Terrible. Elevator carpet was filthy. less
Dave P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. With reviews such as yours, we get insight on ways to improve our business. I will be talking to housekeeping to continue inspecting further to see if we have any linen or sheets that need to be retired.
We take extreme measures to make sure our ice machines are cleaned on a regular basis. During your stay, The city of Jackson was undergoing massive repairs with our water lines. As water pressure decreased, we were forced to turn off all ice machines. During this repair, we were in a boil water notice which affected our ice machines. We installed new water filters, drained the ice, and cleaned the machines.
Our elevator is a high traffic area which can affect the cleanliness of our elevator. I have notified our staff to continue inspecting the elevator to make sure it is clean at all times.
We take great pride in our hotel and do whatever it is necessary to strive for being the best we can be. We hope you give us another chance to provide service to you in the future.