Miserable hotel experience
This place is a dump. Nothing is maintained or cleaned or repaired in the past decade. Shower, bath tub, room amenities, breakfast, towels and sheets, faucets, the reception area and receptionist comp... more
This place is a dump. Nothing is maintained or cleaned or repaired in the past decade. Shower, bath tub, room amenities, breakfast, towels and sheets, faucets, the reception area and receptionist computer were all broken. I was moved between two rooms, both had bathroom and hot water issues, due to broken faucets, showers, and tubs. Towels in the first room were used and wet when I arrived. The rooms were frozen cold in January, since the hearing were turned off. I had to turn it on, and go stay under hot shower for 20 minutes for the room to warm up. I’m not going to roam about how miserable and under whelming the breakfast was. less
Eileen07016, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Please except our apologies for your unpleasant stay.