Dirty towels, blankets, bathroom. Wrong food
The first room had curly small hair all over ALL the towels. Asked for a replacement room and got less hair but still there. Also on the blankets. If you care about cleanliness at all, do NOT choose t... more
The first room had curly small hair all over ALL the towels. Asked for a replacement room and got less hair but still there. Also on the blankets. If you care about cleanliness at all, do NOT choose this place! Ordered an omelette for breakfast and I do not eat pork and did not pick that as an option but got ham in my omelette. When I asked for a replacement, only got the omelette without the sides. The front desk staff are alright but not very welcoming and they could definitely be friendlier. Hire some people person please and good cleaners. less
Eileen Poisson, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
We apologize for any inconveniences you incurred during your stay.