Never staying again
To start off the stay, the room had a moldy smell from when we walked in. Then there were several bugs as well and the phone didn't work. What topped it off to be a horrible stay is that housekeeping ... more
To start off the stay, the room had a moldy smell from when we walked in. Then there were several bugs as well and the phone didn't work. What topped it off to be a horrible stay is that housekeeping stole my chain which I left in the room. Then management kept trying to convince me I was crazy and did not leave it. Make sure you don't accidentally leave anything in the room because they will steal it and not return it!!! Worst stay ever. Horrible hotel. Never staying here again, rather pay more and stay at the hotel next door! less
eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We did speak with your wife 5 times before 3pm explaining we did not find the necklace. I personally went to the room each time. I Also went through all the dirty towels at our hotel to check if it may have fallen on one that was on the floor.
Although you never mentioned bugs in your room during your stay or the 5 phone conversations we had your survey through BestWestern you had stated A roach in the room we thoroughly inspected the room and found that there is no evidence of bugs.
We will keep your contact information in case we should find your necklace.