It was just what we needed it to be
19/10/2017 joelwakefield, Phoenix, Arizona
We needed two nights in a clean hotel convenient to the campus at Yale. The location in West Haven was less than 5 miles from campus so just 10 minutes away, yet significantly cheaper than hotels clo... more
We needed two nights in a clean hotel convenient to the campus at Yale. The location in West Haven was less than 5 miles from campus so just 10 minutes away, yet significantly cheaper than hotels closer in. The trade off was perfect for us. Like many hotels at this price point the walls are not super thick and insulated, which could potentially pose a problem (and if we had been next to the room across the hall it would have been awkward, given what was easily heard in the hallway), but that’s consistent with my expectations at this level. The breakfast was good and wide ranging, and staff was wonderfully nice and attentive. All in all, just what we needed it to be. less
jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you very much for recently staying with us and especially for taking the time
to share your feedback. I noticed we were not able to exceed your expectations during your stay and we are working diligently to address your concerns with the management.