Best Western Executive Hotel

Night staff was great. Morning staff not so great. Breakfast area had minimal food availability and it closed down 30 mins earlier than posted after we were told that on weekends it stayed open until 10 am. (It closed at 9, posted time was 9:30). They had the attitude of "Take it or leave it". Rooms were clean, not smelly. A/C worked fine. There was minimal hot water, barely lukewarm. less

I was checked-in very courteously by Richard to a quiet room w late checkout. Very nice room. 😀 Sharron at housekeeping the next morning was SO NICE and I was a little grumpy. 'Hi Love'. Grab and go breakfast was the best yet w individually wrapped bagels and various jams, apples, and oats and honey bars. Thank You. Without exception, all front staff were excellent, putting the customer first: Robert, Alex on late nights, and Stephanie on days. Thanks Guys. You got it right! OH! exercise room OPEN! first One. Just sanitize it after your workout. less

I arrived in Richmond, VA due to beginning a new Travel RN assignment in the area. I needed to stay until Sunday morning for cheap. I made a reservation for Thursday — Saturday. Reservation came to $170.51 — not bad. I worked Wednesday night and arrived at the hotel prepared to sit in the lobby until check-in time (3pm). The clerk saw me and asked if I needed anything. I explained my situation in regards to my stay. He then said, "Let me see what I can do for you." He was able to allow me to check-in earlier, by charging me 1/2 of the previous night's rate ($45.32). He saw that I was a Platinum Best Western member and awarded me some bonus points as well. The check-in was wonderful and I was extremely grateful b|c I had to work that night. As you can see from the photos, my room was especially nice and accommodating. My stay was uneventful that there were no constant intrusions, yet staff checked on me and made sure my stay was going well. Check-out process was nice, easy and fast. My only pet peeve (and this is with ALL hotels) is the check-in |check-out times. Not everyone has the options to check in |out at the standard times. less

This is a local spot for me and my fiancé. We LOVE IT!!! We stay at least 2 times a month just to get away!! We thank y’all for all the great service y’all provide every visit we make. Check it out y’all less

Recently updated with great new amenities. Spacious room and surprise the bathroom door opens inward to the bathroom but NOT against the tub/shower as is the norm. Tim at the front desk was outstanding and went above and beyond to meet my needs. The blackout curtains are outstanding for a third shift worker. My two requests would be access (without bothering the front desk) is easy access to the HDMI port on the TV in order to use my ROKU device and a larger luggage cart. Other than that I have no complaints. And I came during the COVID 19 pandemic. As an essential worker Tim made sure I was recognized. Great customer service. I will be back. less