They are trying to make it better, but it's really not there yet.
07/09/2017 inarlington, Arlington, VA
The building is old and need serious renovation exterior and interior. The room was clearly a former smoking room and still smelled of cigarettes, as was the "better" room they offered me. The bathro... more
The building is old and need serious renovation exterior and interior. The room was clearly a former smoking room and still smelled of cigarettes, as was the "better" room they offered me. The bathroom and fixtures were a little newer and clean, as was the bed, thankfully, but the other furniture in the room and the curtains were very old and dirty. UGH. The carpet was passable, but not great. Breakfast is included, but many items were stale and the juice was watered down. The staff were very pleasant and helpful, though, as much as they could be. less
TimothyJDeanGM, General Manager at Best Western Executive Hotel, responded to this review
Hey there InArlington
First, thank you for staying with us. We do appreciate you taking the time to leave a review. We are a 35 year old building. We are constantly updating things- including renovation and conversion of smoking rooms to non smoking. Right now we are working to install 2 brand new elevators and working to shampoo all of our guest room carpets again with a new vendor (the old one wasn't the best and we want the best).
As for the breakfast, we have a great selection of items from breads, to hot eggs, sausage, gravy and biscuits, and more. I can assure you there is something for everyone there. I do apologize if you ran across any stale items and the juice that you encountered.
I am happy that my staff were able to assist you with directions to where you needed to go and all of the requests you had. They were excited to help out.
Please come back to see us soon!
Timothy J Dean