I’m always weary about staying in new hotels, but where as Ive never flown out of Richmond, I gave this hotel a shot.
I have a two year old son who was EXTREMELY irate in the lobby upon checking in a... more
I’m always weary about staying in new hotels, but where as Ive never flown out of Richmond, I gave this hotel a shot.
I have a two year old son who was EXTREMELY irate in the lobby upon checking in and the front desk staff was KIND and gave nothing but patience and good remarks about how it gets better (as a parent). They were so patient and that was what I remembered most about my stay. They all wore masks and there were sanitizing stations on every floor and in the lobby. Super covid friendly.
The room was exceptionally clean. Had to make multiple trips downstairs because my son made a mess and room service offered to come clean it up with no irritability. Breakfast was at 6 and my flight out was at 8:00. It was delicious and tasted fresh.
All over the customer service was exceptional and if I ever am in Richmond I will be staying here again. less