Best Western Executive Hotel

Just visiting the area for couple of days but, because of these fine folks, I wish I could have stayed longer. Best customer service I have had in a while. Every staff member was friendly and seemed genuinely happy that we were there. We were worried about the ongoing renovation but there was no problem with noise or aggravation of any kind. We stayed in a newly renovated room and it was excellent. If in the area again, this hotel will get first shot at my business. less

Came in late one evening tired & ready to rest....Edward was a wonderful reception person! Helpful & extremely friendly 👍🏻( hope you found your “scotch” fragrance you were going back for😁) Rooms clean & beds very comfy! less

From reception to exit everyone was really lovely Rooms beautiful newly renovated Breakfast many options Good location only issue was radio/clock did not work but they gave me a wake up call and TV was just fine less

Poor service at check in on second visit. Was prepaid and booked on line but when I arrived I was told I couldn't stay in a renovated room. I asked to cancel the reservation but was told that since I had booked online and prepaid that no refund was possible less

We did not realize that the hotel was under renovation until we arrived. While renovations were only underway during business hours, we were there during the day to relax, and the noise from the next room and above made it difficult to watch television or to sleep in the next day. Upon checkout, I commented that we wish we'd known about the renovations when we made the reservation, and that the rate was a little steep considering that... the manager overheard and simply said, "Our website says that we're renovating." I booked online, but there's not a readily viewable notice about this -- it's under a Hotel News tab that I didn't even notice when reserving (and probably would not have clicked it if I did notice). Our room was freshly decorated, with the bathroom sink outside of the bathroom (shower and toilet inside bathroom). Faucet configuration with bathroom sink was inconveniently placed. Mini-fridge with freezer compartment and small microwave in room, lots of towels provided. Blanket on bed was thin -- we had to add the blanket from the other bed. Nice large TV, but picture was slightly distorted and TV would occasionally fritz out for a few seconds then come back on. We live not far from Richmond; we visited to do some shopping in Short Pump and visit our favorite coffee shop in Scott's Addition, so we thought we'd stay overnight between the two. Next time, we'll stay closer to Short Pump, as the area was located in a kind of sketchy area. We went to the Skeetz station that evening for gas (and maybe a snack), and I was unwilling to even leave the car while my husband was pumping gas due to two women approaching people as they entered/exited the shop (turns out they were aggressively selling men's cologne) and a male panhandler approaching people, too. less