Best Western Executive Hotel

We did not realize that the hotel was under renovation until we arrived. While renovations were only underway during business hours, we were there during the day to relax, and the noise from the next room and above made it difficult to watch television or to sleep in the next day. Upon checkout, I commented that we wish we'd known about the renovations when we made the reservation, and that the rate was a little steep considering that... the manager overheard and simply said, "Our website says that we're renovating." I booked online, but there's not a readily viewable notice about this -- it's under a Hotel News tab that I didn't even notice when reserving (and probably would not have clicked it if I did notice). Our room was freshly decorated, with the bathroom sink outside of the bathroom (shower and toilet inside bathroom). Faucet configuration with bathroom sink was inconveniently placed. Mini-fridge with freezer compartment and small microwave in room, lots of towels provided. Blanket on bed was thin -- we had to add the blanket from the other bed. Nice large TV, but picture was slightly distorted and TV would occasionally fritz out for a few seconds then come back on. We live not far from Richmond; we visited to do some shopping in Short Pump and visit our favorite coffee shop in Scott's Addition, so we thought we'd stay overnight between the two. Next time, we'll stay closer to Short Pump, as the area was located in a kind of sketchy area. We went to the Skeetz station that evening for gas (and maybe a snack), and I was unwilling to even leave the car while my husband was pumping gas due to two women approaching people as they entered/exited the shop (turns out they were aggressively selling men's cologne) and a male panhandler approaching people, too. less

Lovely hotel, doing renovation to the rooms. Beautiful new decor and amenities. Easily accessible to main roads and Interstate 64, nice restaurants nearby. Broad Street accessible to downtown Richmond. Stayed here on numerous occasions, even better now with new renovation of rooms. less

I booked a group for my sons football team and from the start to finish, I received tremendous support and assistance from Timothy who is the Manager at this facility. Thank you for everything we all enjoyed. less

I arrived very late in town and needed a place for my mother to stay while I visited a family member at St. Mary's Hospital a few miles away. This hotel is tucked behind a AAA store. All front desk staff was helpful and friendly. Room on first floor was really clean. All staff was Ukrop's and Chic-fil- a friendly. Bathroom was suoer small but clean. After being in the hospial all night it felt good to come there to get my mom, yet also I had time for a quick nap, shower, and waffle and egg complimentary breakfast before I hit the road. This hotel is a blessing. I hooe it continues to be. If I had come into town for business or vacation, or just a break I would stay here. Clean No smells Fresh soft bed Clean bathroom Breakfast with variety Less than $100 Thank you less

My wife, brother and I stayed one night here on a Tuesday in mid-December. We got two rooms (one for my brother --430, and one for my wife and me- 432). All staff we encountered here were VERY friendly and helpful, so staff gets a 5. The breakfast was a little better than typical, so it gets a 3.5. The location, out West Broad, is easily accessed from interstates and expressways, it only 15-10 minutes from downtown, and is surrounded by lots of nearby places to eat. So location gets a 5. The rooms were fairly large and neat, there were plenty of outlets and USB ports, and the mattresses on the beds were good. Those are upsides. Another upside was good shower pressure and plenty of hot water. One downside was the uneven heating/cooling of the room that ran the temperature gamut between 64 and 71 during the night. This, coupled with very thin bedcovers, made for a less restful night. The bathroom was very tight; to sit on the john with the door open, one needs to sit at an angle. Close the door and there is enough room -- just. And the walls in the bathroom showed their age a little bit, although clearly well maintained. Unfortunately, there is construction going on at this hotel. They tell you this fact, and state that construction is supposed to start at 10am and stop by 7pm. But we heard a worker still at it with a hammer and a torque drill at 9:30pm, when we were trying to drift off to sleep. When we told the folks at the desk the next morning, they were horrified and VERY apologetic, so seems like it wasn't their fault. We gave the room a 3. So, adding up all the pros and cons, we give this hotel a 4. We have previously stayed at the Embassy Suites *right* next door, and it is much fancier, but it also cost twice as much a night. So, we think BW Executive is likely our go-to hotel now. less