Best Western Executive Hotel

When you enter an establishment the employees should make you feel that they want you to stay in their hotel. That was not the case, the front desk manager on 29 March at 1:30 did not do that. We got to the hotel early coming from South Carolina, He was very unprofessional in telling us that the rooms were not available yet which is understandable, but it should be done in a way that the customer should not feel as if it is a priviledge for them to spend the night there. He kept stressing the rooms would not be available until 3pm. When we came back at three he chose to service someone else prior to us. The staff on the other hand was most accommodating. They went out there way to ensure we had everything we needed or thought we needed. It is a shame when the employees conduct themselve more professional than the manager. less

Spent the night here before a friend's surgery at a nearby hospital. Clean, neat lobby, with available water, etc. for guests. Night personnel very friendly and helpful. Room was clean and had no odor whatsoever. Bathroom was pristine! Beds were comfortable, with clean, fresh linens. Didn't get to have breakfast because we had to be at the hospital too early the next morning, but breakfast looked and smelled delicious. Food appeared to be freshly prepared and options were generous. (Perhaps having some type of take-out container would allow those who have to leave early to take a little something with them.) All in all, a night--and money--well-spent, and I won't hesitate to stay here again the next time I'm in Richmond overnight! Great job, everyone! less

Hotel was conveniently located off I-64. Hotel was clean and the staff was friendly and helpful. The breakfast selection was more extensive than other hotels and the area was well maintained. If you don't want to go too far for other meals, there is a Fridays restaurant across the parking lot. There were plenty of free parking spaces. Enjoyable stay...I would definitely stay there again. less

stayed wed and thur and no good reason was given for the different price for the room for each day which we had to have because my wife was having an eye operation.this best western was recommended by the eye hospital as being close by and reasonable. they need to rethink there who they recommend less

We stayed at this location for three nights using Rewards Points. The front desk staff were awesome. When we checked in, we were greeted by Selena. We even had a greeting card waiting for us at check in. Selena was very nice and very helpful. She always had a smile. The room was clean and well stocked with towels, shampoo, etc. If I had any complaints, it would be that the bed was a little too firm for my taste. That may not really be a complaint, more of a preference. We had the free breakfast buffet each morning. It was actually pretty good. Offered real sausage, bacon, biscuits and sausage gravy, scrambled eggs, waffle maker, fruit, etc. Again, thank you Selena for being so kind! less