I am in Richmond several days a week for work (most weeks) and have stayed at several mid-range hotels in the last two years. After staying at Best Western Executive Inn the first time, I haven't tried anywhere else. It's location is ideal for wherever one need's to go in Richmond and it's manager, Susan, and her staff are incredibly friendly, polite, professional, and accommodating.
In spite of the misconceptions of other reviewers, smoking rooms are all on one floor. As a smoker who usually doesn't smoke indoors, I understand that there is going to be residual odor in smoking rooms. However, I tend to be very picky about cleanliness and after a year of staying here regularly, I have never found anything amiss. The housekeeping staff is very thorough and the rooms are spotless. Further, I had a friend who stayed in a non-smoking room for several nights and he rated it as the best mid-range hotel experience he had ever had.
As for amenities: Breakfast is great...many choices and an excellent selection of hot options (scrambled eggs, sausage, sausage gravy, waffles, toast bagels) as well as fruits, danishes, and cereals. Although I am not much of a tv person, the cable service provided has great variety including HBO (I do not know if there are other premium channels). There is a laundry room located very conveniently on the second floor and it is always in perfect order. There is also an exercise room with all the basics you will need to get in a workout while you're away from home. Finally, the pool area and the pool itself are always immaculate.
I want to add that this hotel is exceptionally quiet and low-key. Only twice have I heard any noise whatsoever from other guests, and it was not, by any means, exceptional. Most of the time, I wonder if I am the only person in the hotel, even when there are large groups staying.
My opinion is that, if you want a reasonably-priced, peaceful, clean and convenient hotel in the Greater Richmond area, you could not do better than Best Western Executive. less