What a pleasant surprise!
03/03/2017 piersonhallmark, Virginia Beach, Virginia
Just stayed at the Best Western Executive Hotel in Richmond last night and what a wonderful surprise! Never stayed at a Best Western before, usually stay at Hiltons or Embassy Suites, although we have... more
Just stayed at the Best Western Executive Hotel in Richmond last night and what a wonderful surprise! Never stayed at a Best Western before, usually stay at Hiltons or Embassy Suites, although we have friends who do long car trips and they typically stay at these facilities and have always spoken highly of the chain. I read the reviews on this hotel *after* I had booked it since we figured we are really only spending one night so how bad could it be. We also discovered an Embassy Suites next door so we figured we could always cancel and check-in to the Embassy if the unfavorable reviews we read were true. From the moment we walked in being greeted by Leyda at the front desk who was charming and very professional, our concerns were immediately assuaged. The room was spotless, the bathroom was literally pristine, and even the continental breakfast was nicely done with an attendant that made sure the food was replenished with fresh offerings throughout our breakfast experience. I don't know why the reviews we read were so negative as our experience was absoultely enjoyable. I am a seasoned traveller (Hilton Diamond Level which means I travel quite a bit) who is very picky about where I stay. WIthout a doubt, I would stay at this hotel again and would highly recommend it to my friends. With employees like Leyda at the Reception Desk, how can you go wrong! less
TimothyJDeanGM, General Manager at BEST WESTERN Executive Hotel, responded to this review
We love our guests PiersonHallMark. Your comfort is our number on priority. Thank you for the amazing review. We hope that you will come back to us in the future.
If you happen to be passing through again, just email me at timothy@JPHospitality.com and I will take care of your reservation for you!
Timothy J Dean