Best Western Executive Hotel

Guess I didn't remember staying here before. If I had we would never have come back. People at front desk have no personality. Asked twice for 2nd ashtray...never received one. Asked twice for Do Not Disturb sign...never received one. The pillows were like small square marshmallows. We had to go out the next day and buy 2 pillows so we could get some sleep. Got locked out of our room one day...went downstairs for a new key. Girl at desk didn't say a word...just took the key and handed us a new one. Guess somethings never change. Poor example of a Best Western. less

I saw 3 star rating, next ti Embassy Suites, and jumped on it. Stayed 2 nights for business and wish I hadn't. A/C was not working. Even though they were going to replace immediately, I had to request a room change which I did receive. Breakfast was unappetizing. Rooms needed updating (desperate need of new flooring). Maybe a 2 * rating at most. less

The staff was extra friendly at this hotel and I have to admit I was very pleased with the cleanliness of the rooms. We visited this hotel with my teenager and his volleyball team. The staff treated the kids very well and the breakfast buffet was on point. They also let us use the breakfast room in the evening to get all the kids together for a pizza dinner. less

Location: very easy to get to; right off of I-64. Nice, safe area, not "Richmond proper", less than 6 miles from downtown Short Pump (our actual travel destination). Next door to a Sheetz and TGI Fridays. Amenities: fast, free wi-fi and the best complimentary breakfast spread I've ever seen at a hotel (waffles with whipped cream as an available topping, eggs with various toppings to make scrambled omelets and also tortilla shells if you wanted a breakfast burrito, sausage links and patties, perfectly cooked bacon, biscuits, gravy, toast & bagels with butter/cream cheese/jellies, yogurt, fresh fruit, various cereals, milk, OJ, apple juice, and fruit punch). Also free parking! The room was spacious, clean, in good repair, and comfortable. The shower had amazing water pressure and an abundance of hot water, and the shower head was adjustable (this is a big thing for me, because I'm tall and do not like not being able to adjust where the spray lands). We had two double beds, and each bed had three pillows. Maybe I've just been staying at the wrong hotels, but I'm used to only having two and brought one from home! The hotel was also quiet, and the staff we interacted with was super friendly, helpful, and professional. I seriously cannot recommend this property highly enough. We will definitely be staying here again, any time we have business or pleasure in the greater Richmond area! less

This was our second time staying at this location. I was pleased with the hotel. The room was spacious and comfortable. My daughter enjoyed the swimming pool as well. The breakfast was also good. I would recommend staying here again. less