Staff very young, not trained and not supervised. Staff seemed to be expected to cover everything, Falty Towers here we come. Staff very helpful, they did their best but there was nowhere near enough... more
Staff very young, not trained and not supervised. Staff seemed to be expected to cover everything, Falty Towers here we come. Staff very helpful, they did their best but there was nowhere near enough of them, they covered reception, the bar, the dining room. You name it the same faces were behind the desk or the notepad. No sign of any senior staff or anyone above the age of 30. Ate in the restaurant the first night, very expensive and very, very poor food. Would not recommend eating here at all. Sunday lunch was going strong the day we left, this looked good but after our experience on our first night we were reluctant to risk it.
Our first night there was 10 of us, the only people in the bar but there was nobody to serve us a drink. Only one poor young chap behind reception who had to deal with some unruly late arrivals on his own.
There was a lot of noise in the corridor late in to the night, doors opening and slammed shut again and again. As the poor chap on reception was on his own did not want to ring down as he would not be equipped to cope if there was any trouble from the guests involved.
Our second night we arrived back, there was a wedding on. Because the function room does not have a bar and the hotel bar was the wedding bar we as residents were not allowed in the bar. Two nights in a row we were unable to get a drink in our hotel. The young staff again did their best, they let us in to the restaurant and ran in and out to us with some drinks. Again, only young people around, no sign of anybody in a senior position.
The rooms were okay, pretty clean.
The hotel stairs and hallways were not, very grubby, worn carpet which was dirty when we arrived and still dirty when we left. It did not appear to have been hoovered over the length of our stay.
Breakfast was included, it was ok. Standard fair, adequate but only just.
Would not recommend. less