I got married on the 9th of February. We had a really good day but the organisation was extremely poor. For the price I would look elsewhere as there is better venues available for the price. The wedd... more
I got married on the 9th of February. We had a really good day but the organisation was extremely poor. For the price I would look elsewhere as there is better venues available for the price. The wedding breakfast was poorly organised (food brought out extremely slow, extra sauce brought out after the meal was finished etc). We payed for 2 glasses of wine per person which we didn't receive ( extremely disappointed) and the bar for over 100 wedding guests only had one bar tender on! My dad asked if they had a microphone for the speeches and was told by the general manager 'people don't do speeches anymore' on the day of the wedding. Don't bother with the bridal suite to get ready in, they didn't have proper chairs and there weren't any windows so a very hot room for all the girls. Lots of the staff were lovely but I wasn't happy with an unprofessional response from management after bringing these issues to their attention. I would have liked a positive response to ensure this didn't happen again for other bride and grooms. Instead the manager refuses to admit fault which is such a shame as this could be a good venue. less
KatieAliceJones, Assistant Manager at Best Western Everglades Park Hotel, responded to this review
Good Afternoon Laura!
I hope you are well and you are enjoying married life!
I am so so sorry that you feel the need to write this review on here. It saddens me deeply that you feel your wedding day was tainted in any way. We take every single wedding extremely seriously and would never intentionally want to ruin anybody's special day. I happened to be in on the day of your wedding so I will address each of your points in turn.
You have mentioned that the wedding breakfast was served in a slow manner. You had 110 guests and we finished serving within 1.5 hours. I truly am sorry that you feel this is slow, but it is within the allocated time that we had previously arranged at your final details meeting. The wedding day ran to time, but I understand what you are saying and sometimes with a large number of guests it seems as though those at the back of the room are waiting a while for their food. There are other banqueting techniques we could try in future to prevent this happening again, perhaps splitting the team in two and serving both sides of the room at the same time. Overall it would still be completed within the 1.5 hours allocated, but it may seem a little quicker to the wedding guests.
With regards to the sauce, it is poured over your meal before it is delivered to the tables, and then extra is served in gravy boats as the potatoes and vegetables go out. It more than likely will have been the last thing to be placed on the table, but I do disagree when you say it came out when you had already finished.
You say you didn't receive the wine with the meal. We poured once after the starters, and then once again after the main courses. In your letter to John you mentioned that "some people" didn't receive their second glass, suggesting that the majority did. I am sorry you feel you did not receive your full allocation. This is more than likely due to the occasional guest refusing more wine due to their glass still being full. Everyone drinks at different paces. We asked you multiple times throughout the day if everything was going well and nothing was ever mentioned. Within reason, had you mentioned this issue on the day we would have been more than happy to tend to the few that had missed out. I do believe that we have spoken to you about this separately though and the issue has been resolved.
I have checked the rota for this day and I can see that we had 2 bar staff on, plus 5 waiting on staff. 2 of the waiting on staff were multi-trained and could jump on the bar when needed.
May I apologise on behalf of John, our General Manager - I'm sure he didn't mean it to come out this way! Perhaps there was a slight error in communication. Most weddings have speeches and of course we are aware of this, hence why the sparkling wine is included in the package.
When you say the bridal suite doesn't have any windows, do you mean La Belle Suite -The room where the Bride and Bridesmaids get ready on the morning of the wedding? You're right, there aren't any windows but it shouldn't have been hot as there is air conditioning in there.
I am glad you found the majority of the staff to be lovely, and it truly was a pleasure for myself and Emma to be part of your special day. We really do enjoy our jobs and it breaks our hearts to think that you are upset with the way your wedding went on the day. After all, it's every girl's dream to be involved with such special occasions!
I hope that you understand that we are not denying fault, but simply offering explanations and perhaps a different point of view.
Thank you for choosing to have your wedding here, and I wish you both every happiness for the future.