We stayed for a second time as we were attending the Allergy show over the weekend. As a wheelchair user I had requested a ground floor room with a bath and that is exactly what we got.
On arrival the room was very cold and the first room allocated hadn't been serviced, thankfully they found us an alternative room, but this room was equally cold. Trying to find out how to make the heater work was more than problematic. Knowing it is now cold we would expected the rooms to be as least aired. No excuse can be given, that this wasn't our allocated room, as the original one was equally as cold.
In the middle of the night my husband woke up shivering and had to increase the temperature which is a first for us in all the hotels we have stayed in country wide.
We ate in the bar and ordered the fish finger sandwich with chips and a side salad and the piri piri chicken and salad. The fish finger dish was extremely tasty, unfortunately the same couldn't be said about the chicken salad, this was a poor lack-lustre salad, but the chicken was nothing more than okay at best. In all the meals could have been better for what we paid for them.
In the room the bed is of a good size, but its a health and safety issue to have no grab handles to help get in and out of the bath. You are given one packet of biscuits where we would have expected 2, even though there are 2 biscuits in a packet in hotels of equal standard 2 packets are always provided.
Sleep wasn't that good as the pillows provided are well passed their sell by date. They have no poof left in them. The ones we were given bent instantly when we picked them up, in our opinion they need replacing immediately.
The curtains and pelmet were covered with cob webs, clearly they aren't on the daily cleaning routine. If you look above the pelmet then you can see torn wallpaper and more dirty marks.
Breakfast was good, however when you drink plain water insist you ask for it from the kettle, as the hot water jug is tainted by coffee, making clear water undrinkable.
There is a good choice of food to choose from cold and cooked, and there is no limit to how many times you return to the cold buffet.
The staff on reception I found to be rude to me. I am a wheelchair user as previously mentioned and entered the foyer first with my husband behind me. Rather than looking at me the female receptionist chose to look straight over my head and speak to my husband. It wasn't until I said, excuse me but I made the booking so you need to talk to me, she never apologised, but did then look towards me.
Life is hard enough without being deliberately being ignored. Had I not made myself known I truly believe she wouldn't have acknowledged me at all.
Had it not been for other areas been better they would have got a much lower mark. This is the 21st century disabled people should not be ignored, it's bad manners.
We stayed in room 127. less