Good stay - but falling standards?
17/06/2018 MikeAndMarg, Herts
We have stayed here many times but over the last year we feel we are now seeing standards starting to slip. Our room was very good, nice and clean, everything we needed, including iron and ironing boa... more
We have stayed here many times but over the last year we feel we are now seeing standards starting to slip. Our room was very good, nice and clean, everything we needed, including iron and ironing board and a big comfortable king size bed!
However it was at breakfast that we noticed the little things missing that used to make our stay even better. It's now self service breakfast which was OK but it was nice to be served, which used to be the case and you could order from a small breakfast menu. You would also get your fresh coffee served in a cafetière along with a pot of tea. Now it's help yourself from jugs of coffee and hot water. For tea drinkers there was a bowl of tea bags, gone was the nice selection of SEALED tea bags you could pick from. We had to ask for an Earl Grey tea bag, which was provided, but again was unsealed and not Earl Grey?? Pop to Premier Inn or Holiday Inn and a good selection of SEALED tea bags are provided. The breakfast was OK but some of the sausages and fried eggs were well over cooked.
It's also a pity that the hotel don't ask for a certain dress code at breakfast as a number of quests come to breakfast in their nightwear, a sign of the times maybe, as some going shopping too in their pyjamas as well!! I must be getting old!!!
The other niggle was the sticky wooden floor to the dining area which looked as though it could do with a good clean.
As I say room was fine and overall we had a good stay but we think the things that used to make our stay more enjoyable are now missing.
As some would say..."it's the little things that really do make the difference"... they have now gone. less
KatieAliceJones, Assistant Manager at Best Western Everglades Park Hotel, responded to this review
Good afternoon MikeAnMarg
Firstly thank you for you repeat custom and loyalty to our brand. I am pleased that you found the room to a high standard and with plenty of amenities.
With regards to breakfast it is mixed; self service on busier days and to order on quieter days. We have changed our tea and coffee service to self serve however this is soon to change again with the addition of a machine that will do all types of coffees plus tea and hot chocolate.
Unfortunately due to a supplier mistake those were the teabags that were delivered however I can assure you we still have a large selection of sealed teabags.
The restaurant is hoovered and mopped multiple times throughout the day, this can't be done in the middle of service so if something had been spilt it would of been soaked up and then scrubbed after breakfast had closed.
I hope that you would stay with us again. As you have said some little things let down the stay for you and this is not to our usual standard.