Certainly not the best for the price
We were very disappointed in our stay here.
The room was clean, if a bit dated (I thought so, my partner did not).
I think the biggest issue we had was that the entire hotel smelled like cigaret... more
We were very disappointed in our stay here.
The room was clean, if a bit dated (I thought so, my partner did not).
I think the biggest issue we had was that the entire hotel smelled like cigarette smoke. We considered demanding our money back and looking for a new place to stay but we were tired and didn’t want the hassle.
There was a clanging noise that would randomly and repeated bang for 10 minutes at a time. I’m guessing it was plumbing in the walls rattling whenever anyone took a shower or ran their sink.
The woman who checked us in wasn’t particularly pleasant. She asked for my name...handed me a form to fill out and then slid the keys to me. She didn’t bother to tell me what room I was in or how to get there...or even where the elevator was. I had to ask her for that information. I don’t think she smiled once.
When I went to check out on Sunday, no one was at the desk - but the TV in the empty lobby was blaring a Catholic Mass.
I’ve stayed in other similarly priced hotels in the area and they provided a much nicer experience. There’s nothing terribly wrong with this hotel, I just think there are better options for the price. We won’t be going back. less
bwempiretowers, General Manager at Best Western Empire Towers, responded to this review
I am sorry that we failed to provide you with customer service, something that we are in this business for. With all of the competition out there especially in this time of uncertainty with COVID-19 I had hoped we were better than this. Training is in the very near future for our hotel.
I want to assure you we are a non smoking facility, with that being said I will be investigating the smell of smoke, the sounds you experienced in the room and make the appropriate changes to ensure this does not happen to another guest.
I would hope that you could give us a chance in the future to prove that we are better than what you first experienced.
Thank you for giving us the feedback, the only way to make changes is to acknowledge them.
Safe Travels to you and yours!