Best Western Empire Towers

Staff was very helpful and noted any concerns I had. Breakfast area was clean and set up for dining with appropriately spaced seating. Although some normal breakfast items were not available, C-19 restrictions, selection was good. less

We stayed here in 2017 for several nights and it was great. Not so this time. The front desk clerk was unable to enter the credit for a B/W $25 travel card. He said to bring it down in the morning when I checked out and they would enter it then. Guess what...the morning clerk did not know how to do this either! What a joke! Maybe they just don't want to mess with honoring their corporate programs. This lack of staff training reflects on poor hotel management. I checked out and used it several days later at another B/W. Room 210" The king mattress was lumpy and not level. It had to be many years old. As you can see I have nothing good to say about this hotel on this visit. less

We pulled into a savers parking lot that is right next to hotel. Lots of homeless walking around the area. Room reeks of smoke even though smoke free hotel. They offered cookies at the front desk the person who checked us in was super nice. Pillows and bed are comfy. less

Stayed 9/24-- There are alot of options to choose from within a few blocks of this hotel, but this one is a hidden gem! I stayed here as one of my stops on my cross country trip home with my two dogs. The receptionist at the hotel was very nice and welcoming which was greatly appreciated on my end after a long day on the road. Upon walking in I immediately noticed how clean the lobby entrance was. The hotel is located in a busy area and it is set a bit back off the street which helped completely minimize the noise from the traffic. My two pups and I were in room 204 which was a Pet Friendly room. I have seen my fair share of pet friendly rooms and this one completely blew me away. It was beyond clean, the room smelt fresh, not like "dog", which is a hard smell to get rid of in pet friendly locations. The bathroom was so clean I questioned if it was brand new. The bedding and pillows were soft and comfortable. I can not say one bad thing about my experience at this location. The management clearly took the time to hire a great team of people and it shows in every aspect. If you are traveling and find yourself questioning where to stay in this area, stay here. You will not be disappointed!! PS- A special thank you to the cleaning staff who I am sure works extremely hard to keep a property looking this good. Its the first worry on my mind anytime I check into a hotel and after a long trip it was so nice to relax in that department. I will now make it a point to check out other Best Western Hotels on my travels in hope to have the same experience at another property. less

We really enjoyed our room at this location but I think this was one hotel that really didn't take social distancing very seriously. We did our best to social distance while there though. The pool was crowded so we would not let our grandson swim. He was disappointed. Breakfast area is small and people were packing in it the next morning. Some people left and got breakfast at a nearby McDonald's. Might consider if in the area again. less