Best Western Empire Towers

Stayed 9/24-- There are alot of options to choose from within a few blocks of this hotel, but this one is a hidden gem! I stayed here as one of my stops on my cross country trip home with my two dogs. The receptionist at the hotel was very nice and welcoming which was greatly appreciated on my end after a long day on the road. Upon walking in I immediately noticed how clean the lobby entrance was. The hotel is located in a busy area and it is set a bit back off the street which helped completely minimize the noise from the traffic. My two pups and I were in room 204 which was a Pet Friendly room. I have seen my fair share of pet friendly rooms and this one completely blew me away. It was beyond clean, the room smelt fresh, not like "dog", which is a hard smell to get rid of in pet friendly locations. The bathroom was so clean I questioned if it was brand new. The bedding and pillows were soft and comfortable. I can not say one bad thing about my experience at this location. The management clearly took the time to hire a great team of people and it shows in every aspect. If you are traveling and find yourself questioning where to stay in this area, stay here. You will not be disappointed!! PS- A special thank you to the cleaning staff who I am sure works extremely hard to keep a property looking this good. Its the first worry on my mind anytime I check into a hotel and after a long trip it was so nice to relax in that department. I will now make it a point to check out other Best Western Hotels on my travels in hope to have the same experience at another property. less

We really enjoyed our room at this location but I think this was one hotel that really didn't take social distancing very seriously. We did our best to social distance while there though. The pool was crowded so we would not let our grandson swim. He was disappointed. Breakfast area is small and people were packing in it the next morning. Some people left and got breakfast at a nearby McDonald's. Might consider if in the area again. less

Great location, quick checkin and check out. Comfy beds and lots of restuarant close by. Employees were very helpful and quick to respond. Breakfast bar had essential to get thru the morning. Would stay again! less

This was a nice stay. If I was in the area again, I would consider staying here again. There was nothing extraordinary about it, but it was a nice place to stay. I don't think there were many other people staying there at the time, but it was really quiet, which was really nice. less

Room was ok. Nice TV, fridge & microwave. There was enough room for the 3 of us. Cleanliness was ok, not sure if it was vacuumed because we found pieces of broken plastic on the floor. My two issues were the manager and COVID safety. We did not feel we were billed correctly and tried to discuss and reason with the manager. He was rude and refused to discuss with us. In our observations there are no COVID restrictions in place. Staff does not wear masks. No social distancing procedures. The breakfast area was very, very crowded. We do not plan to return to this hotel. less