Best Western Empire Towers

4100 W Shirley Place, Sioux Falls, South Dakota, 57106-0707, United States
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Best Western Empire Towers

Welcome to the Best Western Empire Towers!

Take a dip in our indoor heated pool, just one of the many things to keep our guests staying at our Sioux Falls hotel longer.

When looking for Sioux Falls hotels near Empire Mall, our hotel
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4100 W Shirley Place, Sioux Falls, South Dakota, 57106-0707, United States

Reviews of Best Western Empire Towers

Traveller Overview:
4.0 Rating: 620 reviews
Excellent 50%
Very Good 31%
Average 10%
Poor 3%
Terrible 3%
Rating

463dil, wrote review 14/07/2021

Clean, comfortable & great breakfast

This was our first time in SD - Hotel was perfect for what we needed and close to our conference. GREAT breakfast selection, well stocked, clean hotel and comfortable. People upstairs had a young ch... more

Owner Response
Morgan Hamilton, General Manager at Best Western Empire Towers, responded to this review
Thank you for taking the time to complete the survey regarding your recent stay at our property. We truly appreciate you putting in the effort to let us know how we are doing. And thank you for giving us a perfect rating! We do take pride in catering to our guests’ needs the best way we can. We truly appreciate your business and hope we will be part of your future trips. If I can be of any assistance, please don't hesitate to contact me at 605-361-3118.
Rating

leol61, wrote review 30/06/2021

Very Shady

I prepaid for my room prior to my stay. Prior to departing I noticed they charged me again and I was assured that my credit card would be credited not to worry. Several weeks and numerous phone calls ... more

Rating

esser370, wrote review 28/06/2021

Beware

The check in went well. The room looked fine. In the middle of the night a front desk worker tried to get into my room. Ruined my sleep. I had to ask the next day what was going on. They said they wer... more

Owner Response
Morgan Hamilton, General Manager at Best Western Empire Towers, responded to this review
Thank you for your comments concerning your stay at the Best Western Empire Towers. I appreciate your taking the time to review your stay and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests – the type of service we pride ourselves in. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action. We appreciate your patronage and hope you will stay with us at the Best Western Empire Towers the next time you are in Sioux Falls. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.
Rating

joansN4460ZM, wrote review 26/06/2021

Disgusting. Not cleaned

Disgusting. Unchanged sheets from day before. After no response after an hour, had to change them ourselves. Worried about covid cleaning standards. No management took responsibility. Worst hotel expe... more

Owner Response
Morgan Hamilton, General Manager at Best Western Empire Towers, responded to this review
I am very disappointed to hear that you found our cleanliness to be below your standards. I will be using your comments to illustrate to our housekeepers how essential their work is to the hotel and how they need to be more thorough going forward. Despite this issue, I hope to be able to welcome you back to the hotel in the future.
Rating

COSMOREDNECK, wrote review 15/06/2021

GREAT ROOM AND TERRIBLE SERVICE

Stayed at this location 26-31 May 2021. We had a very nice room and the cleaning staff were great. The electronic key system was screwed up during our entire stay as we had to have our keys recoded ... more