Fairly average hotel but Patsy's excellent service makes it special
22/10/2016 Leslied2, San Jose, CA
I stayed there last night. The hotel tries so hard to make your experience good. Patsy greeted me and checked us in. Later when I was walking my dog I heard Patsy call my name from across the parking ... more
I stayed there last night. The hotel tries so hard to make your experience good. Patsy greeted me and checked us in. Later when I was walking my dog I heard Patsy call my name from across the parking lot. She had been leaving for the night when she saw that I hadn't fully closed the trunk of my car. So she went back to the hotel and looked up whose car it was and then went to look for me to let me know that my trunk wasn't secure. This is not only great service, but consider that she was leaving for the night and took the time to help someone else instead of going home to her family.
In the morning I arrived at the front desk to check out earlier than I'd said and my "to go" breakfast bag was read to go already. Patsy was there again with a smile even though she'd worked through the night because a coworker wasn't able to make it in today.
In terms of the room, my room was large and comfortable. I love that they have the kind of tv remotes that can be cleaned - that's always kind of a gross part of staying in a hotel. The air conditioner blew so hard that the curtains floated in the air all night. Also, it did make some noises that woke me during the night. But overall it's a good deal for the money. less