It's obvious why this Best Western ranks high in Elko!
25/03/2018 523SM523, Reno, Nevada
I find Best Westerns to be a mixed bag, so rely heavily on Tripadvisor reviews before staying in one. Elko is the only reasonable size town/city midway between Salt Lake City and Reno. Considering it... more
I find Best Westerns to be a mixed bag, so rely heavily on Tripadvisor reviews before staying in one. Elko is the only reasonable size town/city midway between Salt Lake City and Reno. Considering its size, there are a lot of hotels in Elko. The Best Western consistently is one of, if not the top ranked hotel there.
The Best Western is not one of the newer hotels in Elko. But, from the time you enter, it is obvious the property is extremely well maintained and as importantly, you feel welcome. There are posters in the common areas featuring quotes about the importance of customers. It isn't lip service. All of the employees we encountered clearly embrace 'the value of customers'. There was a line waiting to check in when I arrived. The busy clerks regularly reassured us 'it would not be long' and encouraged us to have another delicious warm cookie!
The evening we arrived they were having a complimentary 'Customer Appreciation Dinner'. I've encountered this once at another Best Western. Although certainly not an every night occurrence, it was nice not to have to get in the car again to figure out where we wanted to go to dinner. I believe it was the manager who circulated through the room to greet us and chat it up with those who wished to be engaged. It was clear she cared about your experience at the hotel. She mentioned we would see her again the next morning at breakfast (and we did).
The hotel is easy to find on the main street, close to the middle of town. It is L shaped with the indoor pool/hot tub/fitness center in the front, so I think very few rooms get much street noise. We were in the back, on the first floor and did not hear people moving around above us or on either side. The room was quite spacious and immaculately clean. There were plenty of towels and the wifi was good. The bed was comfortable and there was a small fridge and microwave. The heater was a bit noisier than we would have liked, but we were quite comfortable with it turned off.
They had a nice business center tucked behind the stairwell. The computer was easy to use and the printer ready to go. They did not charge to print off a document.
Breakfast was usual Best Western fare. They open it at 4 or 5am as many of their customers work in the mines an hour away. Therefore, breakfast ends earlier than some places.
It was a fantastic stay and a good example of how one location of a franchise can shine head and shoulders above its other locations. We would plan a trip to stop over and stay there versus going 1-2 hours more along our way (and that's saying a lot for us!) less
Alan D, General Manager at Best Western Elko Inn, responded to this review
We appreciate your kind comments and take pride in the caring service we offer our guest's to make there stay as close to home as possible. Your business is respected and we thank you for choosing our hotel. Hope to see you again soon. Best Western Elko Inn Mangers and Staff.