Best Western El Sitio Hotel & Casino

The Best Western El Sitio has seen better days. We have stayed there many times for its proximity to the airport and reasonable rates. Unfortunately, the rates have gone up and the amenities down. The staff is still pleasant and friendly, the rooms are large and extremely clean. They are very sparsely furnished. We had to sit on the bed to eat a pizza. The internet was continually down. The television needed a service call..There was NO PHONE in the room (what about an emergency during the night?) The restaurant was seriously under staffed...the poor bartender was also the waiter and bus boy..The wooden tables were not clean and in serious need of refinishing. Breakfast was sad....food at dinner was acceptable...at best. The traffic was so bad we chose not to brave looking for a better restaurant. The swimming pool is still the best part of the hotel and the deck furniture very nice. The huge trees make you feel like you are in a giant green oasis. Hopefully the hotel will take a turn for the better because the proximity to the airport is convenient. I really don't like writing negative reviews...but it had to be done. Another positive point is the very nice children's play area. Only one small bath towel per person, no face cloths or hand towels. only pump liquid soap in the bathrooms. less

I ended my trip in Costa Rica with a stay at BW in Liberia. What an incredible property with a grand pool area and facility. I was BLESSED with an upgrade and it was just what I needed. The staff was professional and very courteous. Great place to begin or end a stay in Costa Rica. less

This hotel is less than half the rate of the hotel closest to the Liberia Airport. We found the hotel to be much more in line with the local flavor of Costa Rica than the sterile environment next to the airfield provided. This hotel's design has a bit of wild tropical flare, with large trees surrounding the property, an open air restaurant, and tropical birds singing around the property to add to the atmosphere. One of my fellow travelers had a medical emergency during our stay that was not associated with anything to do with the hotel. However, the staff provide excellent care and comfort to our friend until help could arrive and transport him to a local hospital. This event prevented us from having a complete experience at the hotel but what we did have up to that point was excellent. less

This hotel is a great place to overnight when arriving or leaving via the Liberia airport. The staff are friendly and front desk staff speak excellent English . The value is excellent, if you are not looking to pay hundreds of dollars for a bed! The pool is a lovely way to start or end a holiday on the beach and breakfast is a bonus. The little mall next door has a couple of banks, a grocery store and a couple of restaurants and there are also well know fast food joints within walking distance if you are so inclined. A great place to stay. less

So my wife, 4 year old son and myself stayed in this hotel as we were oun our way to a camping trip to Reserva Junquillal. We decided to stay here on a Friday night, in order to rest comfortably before the camping days, what he never guessed was that we would not be able to sleep due to LOUD music. We went to bed at 9:30 am, and heard some musc playing. We hoped that it would stop soon, as it was so loud that it would not allow any of us to sleep. This went on until 3:30 am! We called front desk on numerous occasions to no avail. At 5:30am we woke up to continue our trip, sleepless, and frustrated. As for the installations, this is a very old building that has been recently refreshed. As part of the updates, the floor, furniture and doors were changed, which are nice, however, there are no elevators for the second floor, the bathrooms are small, the restaurant is pretty bad, and service is lacking. If you are considering this hotel, make sure that it is not during the weekend. less