Best Western El Sitio Hotel & Casino

This place was very basic. The mattresses were very hard and not all that comfortable, the casino was not open (apparently still under renovations), the shower head in our room was broken, the wifi only worked the first night then it was spotty. All the staff members were very nice and the food at the restaurant was delicious. I would not stay at this hotel again but it is a good place to stay if you have to stay for one night only. less

This hotel has a really great breakfast and nice pool area. The rooms are older and not fancy. There is someone at the desk 24 hours, there is no shuttle. Plenty of parking and there is a playground for kids. A gym with older equipment and no air conditioning. Bring your own shampoo and conditioner as there is just a wash in the shower on the wall that is a body and hair wash in one and it’s terrible. You are very close to good restaurants and banks. There were reviews about the night club across the street being noisy and we didn’t here it at all and spent three night here. You are about ten minutes by cab from the airport. less

Part of our Monteverde day tour through Mardigi Tours, was stopping here for an authentic Costa Rican breakfast. It was served buffet style. The food was hot, fresh and delicious. The coffee was Costa Rican and tasty. The landscaping with green trees, beautiful flowers and an attractive swimming pool was a very relaxing sight. Too bad we had to continue our tour and not be able to enjoy the pool...but off to our adventure. Thanks for being so welcoming. less

I go to Costa Rica and also Liberia, at least 4 times a year and very filimular with that area and the hotel. I stayed there once 5 years ago and it was very bad. I heard they had a new owner and had done some renavations and changes. So l thought l would give it another shot. My room were very nice, staff was great,. free breakfast was average. I would have given them a 5 but they messed up my check out date. And had to check out a day earlier then originally had scheduled, even though it was their fault. Which was a major inconvenience. You should never let a customer suffer, because of your mistake. Luckily l have friends that have a house , we're l spent my last night. less

We choose this hotel as our headquarters for an entire family because of my daughter´s wedding. I was very disappointed because all of the rooms we took had issues. A/C that didn’t work and the guests needed to change to another room. Door locks, phones, hair dryer, light bulbs, among others, didn´t work. And we had an emergency that needed immediate management attendance and he never showed up. On the good side, the staff on site was very kind and tried their best but couldn’t do much about our complains. Breakfast was OK. The restaurant was OK. I would not stay there again. They wouldn’t take a $100 bill to pay for your stay. I thought Best Western would endorse higher quality hotels. On the good side, the staff on site was very kind and tried their best but couldn’t do much about our complains. Breakfast was OK. The restaurant was OK. I would not stay there again. less