Poor aplication of COVID protocols
When we arrived at the hotel we saw COVID protocol advertising, but the thruth is that they were not applied. People without a mask talking over the food during breakfast and the lady in charge of dis... more
When we arrived at the hotel we saw COVID protocol advertising, but the thruth is that they were not applied. People without a mask talking over the food during breakfast and the lady in charge of distribuiting food did nothing, when I told her about it she said that if I wanted she could give me clean food from the kitchen, but she never change the food for the rest of the guests. A lot of guests didn't ware masks and the hotel personnel didn't say or do anything. The pool was dirty. less
Edgar Ovares, General Manager at Best Western El Sitio Hotel & Casino, responded to this review
Dear Guest ,
Thank you for completing our survey regarding your recent stay at our property.
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. We hope you will come back and see us again soon.
Our Hotel is it open place and the restaurant too, therefore non mandatory to use the mask, we have alcohol for cleaning at breakfast, and many places in the hotel. Everything about the food its with the protocol.
We appreciate your loyalty to our brand
Vielka Alpízar O.
Best Western El Sitio Hotel & Casino