Best Western El Sitio Hotel & Casino

We had a very good night at the Best Western El Sitio. Checking in was very easy and the recepionist was friendly and welcoming. The room was very clean. The pool area is lovely with many chairs and chaise lounges. The pool area is surrounded by huge old trees with many different birds. Food was good at the open air restaurant.We didn't have a problem with noise from the club across the strreet. We would definately stay at the El Sitio again less

Unfortunately, I expected more from a Best Western. The hotel IS renovating their rooms, but they really need to replace the windows as well. Also unfortunately, we stayed when there was a festival on, and so the bar across the street and in the next shopping centre were very loud until 4 a.m.... then there were fireworks (hopefully fireworks) at around 5 am. The air conditioner was inadequate as well. The pool needed cleaning, and thankfully, the next day the staff were at it in the morning. We moved to the pool side of the room wing, and it was quieter for the second night (we were not "allowed" to check out and get a refund due to noise!), but the windows still are inadequate. The a/c unit worked much better, the soap dispensers were full, and the room was clean and had all the bedding that was supposed to be there. Be prepared to wait for check-in if you arrive before 3pm. They have this 'rule', and they stick to it, even if rooms are ready! Very strange. The food was ok... we ate there twice. The new bar maid/waitress (Makenzie) is definitely an asset to this place, as she is great with customers (so was the cook!) less

We stayed here due to its proximity to LIR, and our late arrival from the US. The location is close, but that’s about all I can say in the positive. The beds are very uncomfortable (feel every coil), the casino/night club is VERY loud and goes all night long, and the included breakfast was not good. It certainly wasn’t what I expected from the BW brand, but hey - it was one night so we didn’t suffer too long! less

Worst hotel ever. They cancelled 2 of my 3 rooms. "You would have gotten your rooms if you were here earlier". They claimed my credit card showed stolen... so it was good for one room but not the three I booked? No other hotels had space. We had no choice that take the room and have 6 people in it. The room is a DUMP. Not kept, dirty. Had booked with Expedua, they claimed it was Expedia's fault for not pre charging. Go somewhere else! less

We didn't actually spend much time there because my wife were traveling each day to see local sites but what time we did spend there couldn't have been better. Very clean rooms and GREAT service. Very nice restruart on site. Close to the airport which we really liked. No complaints AT ALL. Thanks for a very nice time at Best Western. Highly recommend. less