Best Western El Sitio Hotel & Casino

I've stayed at this hotel for many years but am not pleased this time around. The wifi is weak, the Casino is closed and the room was a little dirty. The breakfast buffet is actually fine and the pool and grounds are pretty nice. less

Stayed here for a couple of nights before crossing the border to Nicaragua. The hotel grounds are very beautiful and well maintained. The pool is large and there are plenty of sun loungers. Very relaxing! Our room was comfortable, modern and clean. The air conditioning unit seemed quite small for the size of the room, though it kept the room at a comfortable temperature but it still could have been a little cooler. There is a restaurant and bar next to the swimming pool. They do make nice cocktails but unfortunately on our second day they ran out of ingredients and cocktails were no longer available. The restaurant has an Italian theme and I would not recommend anyone to eat here. The food was expensive and tasteless. We ordered three different types of pasta, the portions were small and basically looked and tasted the same. There were little to no ingredients used and I think more than probably just reheated from frozen. One of the dishes we ordered was still cold. I would never eat here again it was awful and so disappointing. There are far superior places to dine at in the surrounding neighborhood. The breakfast was included in the price, there was a small buffet with a selection of hot and cold dishes, not a wide variety available and again it could have been better. The internet was very problematic all over the hotel. Despite the above issues, I did enjoy my stay here due to the comfortable rooms, the staff and the hotel grounds. less

The noise starts at 10pm and doesn't end until 3:30am. The guard stands watch and they block off the front parking spaces because of the problems associated. If you want a good night of sleep, do not stay here. The windows and walls in the rooms vibrate due to the noise. The staff at reception all are more interested in their whatsapp and act like you are disturbing them by asking them to do their job. The housekeeping staff and maintenance staff are very professional and friendly and fo an excellent job intereacting with the customers. The owner should fire all of the workers in reception; it is clear that they hate people asking for them to actually work..especially if you are from the US and they are not professional enough to hide that fact. less

I cannot recommend this location to other travelers. Despite a wonderful location and lovely, peaceful property, my experience would not be imaginable at other institutions in Costa Rica and other countries. From the onset, the hotel was very suspicious that my friend who joined me during check-in after picking me up from the airport was trying to stay for free in my accommodations (which contained two rooms, although she lives in Liberia a short distance away). Feeling uncomfortable, she left later that afternoon and returned the next day to join me at the pool. She and other visitors were asked to pay to join paying customers at the pool. In essence, to have any visitors, you must pay a fee. These visitors are also expected to leave at 5pm - this was enforced rudely. We soon arranged for me to visit her outside of the hotel. This is unacceptable for a hotel. less

We stayed here both when we first landed in Costa Rica and when we left. The room was decent, comfortable. But, both times we had some kind of plumbing problem and that sort of made the stay not as nice. i am sure it isn't always like that. The pools looked great, we didn't get to swim due to lightning. The breakfast was good. Staff was nice and helpful. It is close enough to the airport, maybe a 15 minute drive. The casino can be loud, but not always - the first stay no nois, the second stay- loud most of the night... less