Best Western El Sitio Hotel & Casino

The receptionist, Josselyn A. was extremely and helpful to us. Upon arrival, our credit card was non functional and she was instrumental in helping us to dial the necessary numbers rectify that situation. She also took the care and time to print our bus schedules and recommended the best connection times to Fortuna. Spacious Room 2 was quiet and the a/c plus large ceiling fan kept the room comfortable. We ate a poolside lunch with a G & T, beer for $26CAD. I recommend this hotel. less

Stay away from this place. We arrived last night, trusting the best western name. Before giving credit card, they informed us that room had air con/fan/hot water. None of those items worked. The weather was very hot, it was impossible to rest even without a working fan. We called the front desk to request move to another room, and they rudely claimed they were fully booked.They were annoyed we were seeking assistance. By then they had our credit card and refused to give a refund. The shower did not function properly either. They sent the night guard, who was even rudder than the front desk agent. We requested to speak to the property manager, and they claimed that the manager was not available until mid afternoon of following day. The other hotels around the area were fully booked, so we did not had a chance to pick up and go. The conditions of this place are totally unacceptable. They should be shut down.for providing rooms under those conditions. less

Perfectg place if you need a hotel close to LIR and Pan Am Hwy. If you arrive late or flying out early it is a perfect palce. Also good food...nice pool Rooms are nice and big... Great palce also if you are travelling by bus to Central America. less

We got in fairly late from our travels that day from the Nicoya Peninsula. We were very tired and grabbed a quick bite and went to bed. At 2:30 in the morning we were awaken by the room next door dancing to music blasting and what sounded like an after party from the disco across the street. The three guys had picked up three girls to come party in their room. How they got through the front desk??? So, our night of sleep was ruined. The next day I was upset and the manager said sorry for the inconvenience and though he couldn’t refund the night- he would credit me a night on my next stay to compensate. Yet, when I called to make the reservation he no longer offered to do that though he remember the incident and everything. So now I am writing this review to let other clients know what happens at this hotel. They are across from some sort of disco and that if your there on the wrong night your whole nights sleep can be ruined and they don’t really care because they have your money already. Would not recommend this hotel even if it is affordable. less

It is nice relaxing place to stay after a long flight. The pools and gardens are lovely. The restaurant was outdoors and close to the pool. The food was great. The employees were very helpful. The room was clean and spacious. less