03/09/2017 Jellybean900, Greater Manchester, United Kingdom
Stayed here on our recent visit to Roswell. Room was clean and to the standard you'd expect from a US older style best western motel........if you're from uk and this Its your first time in a best wes... more
Stayed here on our recent visit to Roswell. Room was clean and to the standard you'd expect from a US older style best western motel........if you're from uk and this Its your first time in a best western in the US, then forget everything you know about uk best western, they are nothing alike. Ok , that said, the hotel was clean and the breakfast was great as was the lady who was running the breakfast room. Internet was poor, it kept dropping the signal and front of house staff could do with some face to face customer service training. The girl behind the desk couldn't answer my husbands questions and when she did offer an answer, she turned and spoke to me, not him. I understand that some people are quiet and shy but maybe working front of house in a motel isn't the job for her. Lots of contractors stay at the motel, which is fine, but parking is a nightmare as car park is full of trailers and huge 4x4's and finding a parking space in the evening difficult. We are diamond elite BW reward members, and have stayed in numerous BW hotels / motels all over the world less
Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff I would like to apologize we did not meet your expectations. I will definitely check the internet in the room. I will also bring this to my front desk attention so we can better accommodate guest in the future,thank you for bringing this to my attention and again I apologize. We hope in the future you can give us another chance.