17/11/2016 Jfk08865, Lopatcong, New Jersey
I was a little disappointed with this motel. When I booked, I didn't realize it was a motel as opposed to a hotel. No big deal, but this one is kind of worn out. The door didn't close properly, leavin... more
I was a little disappointed with this motel. When I booked, I didn't realize it was a motel as opposed to a hotel. No big deal, but this one is kind of worn out. The door didn't close properly, leaving a gap for light and noise to enter. We pushed the heavy ottoman against the door to help close it better. We were on the second floor, and the metal stairs made a lot of noise as folks came up them.
The rug, where it met the tile floor of the bathroom area, was starting to peel up. It looks like they tried to update the rooms, but on the cheap. Sloppy tile job, and the tub fixtures were all loose. So we're the switches for the lighting.
The staff, however, was friendly, and the breakfast good. The rooms, while worn, were clean. less
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff we do apologize we did not meet your expectations. I will be sure to pass along your comments to my maintenance so we can better accommodate our future guest. We are pleased you enjoyed our breakfast and our staff. Again we appreciate your feedback,and we hope you will give us another try.