All was going well until morning....
05/11/2017 Jim M, Jackson, Ohio
We stayed here about two years ago by accident as there were two Best Westerns and I thought I booked the other. This year, I again thought I booked the other. Well, now there is no other as it is a B... more
We stayed here about two years ago by accident as there were two Best Westerns and I thought I booked the other. This year, I again thought I booked the other. Well, now there is no other as it is a Belmont. The room was okay. Check in was smooth and easy. Breakfast room needs to be a bit larger. Not enough tables for their guests. This is not a BW Plus, but more like the lower end Best Western. Access is from the outside. Rooms were okay, but dated. The outside appears to have had a new paint job in the past two years. Morning came, and it was very difficult to sleep. This BW is used by area workers and the morning we stayed, one decided to start up his diesel truck and let it run until he was ready to leave, which was about 30 to 45 minutes later. I have no idea why, since it was not cold, so why the truck was running while the owner got ready or ate breakfast is beyond me, except that for a traveler who needs their morning rest for the day, it is very impolite to do this. Oh, and why a helicopter was flying low over the area late at night is also a mystery, or maybe I don't want to know. Also the same early the next morning. The location though is great as it does set towards the middle of the town. However, don't know if we would stay at this particular BW again. less
Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and concerns. On behalf of our entire staff I would like to apologize we did not meet your expectations. I apologize we are not a Best Western Plus. Also we do have a hospital near our property that does have a helicopter landing site.I apologize for the loud noise of the guest vehicle I will be sure to pass along your comments so we can find a solution to prevent this from happening to our future guest. We hope you can give us another chance,again thank you for your review.