About 80 miles from Carlsbad Caverns
For a night before going to Carlsbad Caverns, this was a good place to stay. It was probably built about 40 years ago but has been renovated. Everything worked. Good Wi-Fi. There is a good Mexican... more
For a night before going to Carlsbad Caverns, this was a good place to stay. It was probably built about 40 years ago but has been renovated. Everything worked. Good Wi-Fi. There is a good Mexican Restaurant adjacent to the Motel. Because of the COVID-19 requirements, they cannot serve the hot breakfast which would include hot, make your own waffles, juice, sausage and biscuits. Instead they gave us a box with an cheese omelette and sausage, bread and an orange. The other problem is the A/C is the old under the window unit that keeps cycling on and off and the noise level goes from silent ot about 40-50 db every time it turns on less
D B, Owner at Best Western El Rancho Palacio, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our amenities on your recent visit. It sounds like we have some work to do in an effort to exceed your expectations with regard to the level of ACs. When these oversights add up, they can have a significant impact on your ability to relax. We apologize for letting you down. We hear your concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. Stay safe!