Friendly and Clean
This is the third Best Western that we have stayed at in the last year, and I must compliment the overall management and how BW is handling the pandemic. Unlike Hampton Inn, who normally has a hot br... more
This is the third Best Western that we have stayed at in the last year, and I must compliment the overall management and how BW is handling the pandemic. Unlike Hampton Inn, who normally has a hot breakfast but is now handing out an unsatisfactory bag of carbs, Best Western continues to offer hot breakfast. El Rancho Palacio did not disappoint-- eggs, potatoes, sausage, everything hot, served by a pleasant staff member, and packaged in a to-go container to eat in our room. Perfect.
Our room was clean and had my favorite arrangement of having the sink outside of the toilet/shower area. The front desk clerk checking us in was friendly and efficient. We were travelling with another couple, and as usual I had requested for our rooms to be close together. The clerk announced with a smile that our rooms were right next door to each other. That is pretty rare in our experience.
Another innovation that I have not seen anywhere else-- by the front desk is a hand sanitizer dispenser that is operated by a foot pedal. Ingenious!
I highly recommend this hotel. less
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests,
Thank you for giving us a perfect rating and for recommending our hotel to future guests. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight to other travelers. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Stay safe and take care!