Best Western El Rancho Palacio

2205 N Main Street, Roswell, New Mexico, 88201-6458, United States
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Best Western El Rancho Palacio

If the promise of a galaxy far, far away sounds up your alley, then you deserve a stellar stay at the best Roswell NM hotel in the area. The International UFO Museum and Research Center (IUFOMRC) is right around the bend from this spacious Roswell h show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2205 N Main Street, Roswell, New Mexico, 88201-6458, United States

Reviews of Best Western El Rancho Palacio

Traveller Overview:
4.0 Rating: 530 reviews
Excellent 38%
Very Good 33%
Average 16%
Poor 6%
Terrible 4%
Rating

255lewisn, wrote review 08/01/2021

Extraordinary Comfort, Quality & Staff!

The nicest and most comfortable motel room EVER - and Amy and Sean were most delightful! Our room was emaculate, pretty, and well maintained. The bed was very comfortable, and toiletries were very ups... more

Rating

Robert H, wrote review 09/11/2020

Always a great clean location to stay

We have been staying at this property when we pass through going or coming from Arizona to Massachusetts. Great, clean rooms, very friendly staff, and best of all great room rate. Plenty of location... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear Robert H, Thank you for staying with us and reviewing our hotel. We appreciate you! You mentioned our convenient location, and friendly staff. You must have been able to make the most of your visit, and we are happy we had everything you were looking for! Your feedback is so helpful as others are planning their visit to Roswell New Mexico. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!
Rating

joancL1112BV, wrote review 07/11/2020

Good Night's Rest

We stayed here one night recently. The check in was a bit of a bump because we booked online and the service we were using was down without our knowing it. The clerk booked us a room immediately at th... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Thank you for choosing our hotel for your stay in Roswell New Mexico! It sounds like you had a good night sleep, and we appreciate you letting us know you enjoyed your stay. We look forward to seeing you again soon!
Rating

2skidivers, wrote review 09/10/2020

About 80 miles from Carlsbad Caverns

For a night before going to Carlsbad Caverns, this was a good place to stay. It was probably built about 40 years ago but has been renovated. Everything worked. Good Wi-Fi. There is a good Mexican... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our amenities on your recent visit. It sounds like we have some work to do in an effort to exceed your expectations with regard to the level of ACs. When these oversights add up, they can have a significant impact on your ability to relax. We apologize for letting you down. We hear your concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. Stay safe!
Rating

M_Chris84, wrote review 27/09/2020

Great place to stay

It was really amazing experience to stay at this motel. 110% best service they have provided in this pandemic situation. Spacious room - more than enough for two. As an elite member of high level chai... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear M Chris, Thank you so much for the lovely comments about our hotel and team's service delivery. We are very happy to learn that you enjoyed your visit with us, and appreciate your business. We hope to welcome you back when you are next in our area. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay well, stay safe.