Best Western El Rancho Palacio

2205 N Main Street, Roswell, New Mexico, 88201-6458, United States
based on 532 reviews Trip Advisor Logo
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Best Western El Rancho Palacio

If the promise of a galaxy far, far away sounds up your alley, then you deserve a stellar stay at the best Roswell NM hotel in the area. The International UFO Museum and Research Center (IUFOMRC) is right around the bend from this spacious Roswell h show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2205 N Main Street, Roswell, New Mexico, 88201-6458, United States

Reviews of Best Western El Rancho Palacio

Traveller Overview:
4.0 Rating: 532 reviews
Excellent 39%
Very Good 33%
Average 16%
Poor 6%
Terrible 4%
Rating

ernestocasasjr, wrote review 13/03/2021

Great place to stay!

Was really impressed by the room and the customer service in this hotel. Definitely my favorite Best Western! Clean rooms, comfy bed, convenient location and very good customer service were only some ... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear Ernesto, Thank you for giving us a perfect rating and for recommending our hotel to future guests. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight to other travelers. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,
Rating

jmack5494, wrote review 17/02/2021

1 night stay - passing through

We weren’t going to be staying long so we wanted to find a decently priced place that was also clean. This particular place exceeded our expectations and it’s hard to do that for me when I’m an OCD cl... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,
Rating

255lewisn, wrote review 08/01/2021

Extraordinary Comfort, Quality & Staff!

The nicest and most comfortable motel room EVER - and Amy and Sean were most delightful! Our room was emaculate, pretty, and well maintained. The bed was very comfortable, and toiletries were very ups... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear Lewis, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,
Rating

Robert H, wrote review 09/11/2020

Always a great clean location to stay

We have been staying at this property when we pass through going or coming from Arizona to Massachusetts. Great, clean rooms, very friendly staff, and best of all great room rate. Plenty of location... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear Robert H, Thank you for staying with us and reviewing our hotel. We appreciate you! You mentioned our convenient location, and friendly staff. You must have been able to make the most of your visit, and we are happy we had everything you were looking for! Your feedback is so helpful as others are planning their visit to Roswell New Mexico. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!
Rating

joancL1112BV, wrote review 07/11/2020

Good Night's Rest

We stayed here one night recently. The check in was a bit of a bump because we booked online and the service we were using was down without our knowing it. The clerk booked us a room immediately at th... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Thank you for choosing our hotel for your stay in Roswell New Mexico! It sounds like you had a good night sleep, and we appreciate you letting us know you enjoyed your stay. We look forward to seeing you again soon!