Best Western El Rancho Palacio

2205 N Main Street, Roswell, New Mexico, 88201-6458, United States
based on 544 reviews Trip Advisor Logo
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Best Western El Rancho Palacio

If the promise of a galaxy far, far away sounds up your alley, then you deserve a stellar stay at the best Roswell NM hotel in the area. The International UFO Museum and Research Center (IUFOMRC) is right around the bend from this spacious Roswell h show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2205 N Main Street, Roswell, New Mexico, 88201-6458, United States

Reviews of Best Western El Rancho Palacio

Traveller Overview:
4.0 Rating: 544 reviews
Excellent 39%
Very Good 33%
Average 16%
Poor 5%
Terrible 4%
Rating

jvc0junk, wrote review 19/09/2021

Good value for a clean motor lodge

We wanted a motor lodge style accommodation, since we had a lot of items to unload from the car. The staff was very friendly, and it was good to have a non-box lunch (during covid) to start our day. U... more

Rating

hollie611, wrote review 12/09/2021

Affordable High Quality

The staff were all extremely friendly, the hotel (especially my room) was very clean, of the 4 hotels I stayed during my road-trip across 4 states, this was the only one with HBO! Roswell is small so ... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for staying with us and taking time to leave an outstanding feedback! Thank you for recommending Best Western El Rancho Palacio to future guests and travelers. Hope to serve you soon. Sincerely,
Rating

TravelinMan678, wrote review 01/09/2021

Short Drive to Downtown

Nice hotel. Good hot & cold breakfast. Nice pool heated by the sun and good for doing laps. Good Wi-fi. Visitor tip for downtown. Park in the free lot behind the Roswell Visitor Center. Stop inside th... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for staying with us and taking time to leave an outstanding feedback! We appreciate your feedback and thank you for recommending Best Western El Rancho Palacio to future guests and travelers. Sincerely,
Rating

robinwaynemurray5, wrote review 03/08/2021

Average

Average property, below average front desk/management. Limited breakfast choices, very small, cramped breakfast area (seats 11).There are several places in Roswell to pick from. Room was clean, park o... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear Wayne Murray, We apologize that you felt it that way. Hotel management has gone through video & audio footages, you were told two times that to make RESERVATION ON POINTS you have to contact Best Western Rewards, also you had one whole day to figure out. You checked in at 3 PM, and came to front desk after THREE HOURS with all guns blazing, yelling and cursing at our front desk staff. Well you were told twice about free night but you didn't listen to the hotel employees. When you came to check-out, you said that your stay was EXCELLENT. NOTE FOR FUTURE GUESTS: Hotel management have saved CCTV footages (audio+video), HOTEL MANAGEMENT & EMPLOYEES tried best to accommodate this guest. ACTUALLY HOTEL DID HIM A FAVOR and also HOTEL followed all the protocols set by BEST WESTERN CORPORATE (Best Western International) but HOTEL got penalized for following protocols and instructions set by Best Western corporate. Future guests, please do consider reading through other reviews on Tripadvisor, we are known for our superior customer service, and if any future guests would like to go through recordings, hotel has every single right to show you the footage. Also Best Western International didn't help the property even though we followed their instructions but also Best Western International penalized this hotel for no reason and sided with the guest who was 100% wrong. That is not fair. I am just calling out what is right.
Rating

Renaess, wrote review 01/08/2021

Non-Smoking rooms should not smell like they have been smoked in.

Our room was a non-smoking room that had a plug-in freshener that tried to mask that it used to be. There were evident burn holes in the carpet. Other room I was offered smelled the same. Otherwise, ... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for staying with us. We apologize for the inconvenience you had with your stay. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Sincerely,