Best Western El Rancho Palacio

2205 N Main Street, Roswell, New Mexico, 88201-6458, United States
based on 534 reviews Trip Advisor Logo
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Best Western El Rancho Palacio

If the promise of a galaxy far, far away sounds up your alley, then you deserve a stellar stay at the best Roswell NM hotel in the area. The International UFO Museum and Research Center (IUFOMRC) is right around the bend from this spacious Roswell h show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2205 N Main Street, Roswell, New Mexico, 88201-6458, United States

Reviews of Best Western El Rancho Palacio

Traveller Overview:
4.0 Rating: 534 reviews
Excellent 39%
Very Good 33%
Average 16%
Poor 5%
Terrible 4%
Rating

GJeffB, wrote review 26/05/2021

Great Property

A good value motel. Very clean, staff was helpful and pleasant, everything in the room worked properly. We didn't take advantage of the complimentary breakfast, so no thoughts on that. Plenty of parki... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for giving us a perfect rating and for recommending our hotel to future guests. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,
Rating

L3037GPheatherm, wrote review 29/04/2021

Nice motel

They were very friendly and allowed an early checking Room was clean and had fridge..microwave....coffee maker...bathroom amenities.. Bed comfortable ..nice sheets and pillows WiFi not so good ...wou... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for staying with us and taking time to leave a positive feedback! Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. I apologize for the inconvenience you had, we called our Internet Service Provider and they took care of the issues. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,
Rating

SapphireVoyager, wrote review 14/04/2021

Friendly and Clean

This is the third Best Western that we have stayed at in the last year, and I must compliment the overall management and how BW is handling the pandemic. Unlike Hampton Inn, who normally has a hot br... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for giving us a perfect rating and for recommending our hotel to future guests. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight to other travelers. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,
Rating

ernestocasasjr, wrote review 13/03/2021

Great place to stay!

Was really impressed by the room and the customer service in this hotel. Definitely my favorite Best Western! Clean rooms, comfy bed, convenient location and very good customer service were only some ... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear Ernesto, Thank you for giving us a perfect rating and for recommending our hotel to future guests. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight to other travelers. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,
Rating

jmack5494, wrote review 17/02/2021

1 night stay - passing through

We weren’t going to be staying long so we wanted to find a decently priced place that was also clean. This particular place exceeded our expectations and it’s hard to do that for me when I’m an OCD cl... more

Owner Response
D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear valued guests, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Stay safe and take care! Sincerely,