Extraordinary Comfort, Quality & Staff!
The nicest and most comfortable motel room EVER - and Amy and Sean were most delightful! Our room was emaculate, pretty, and well maintained. The bed was very comfortable, and toiletries were very ups... more
The nicest and most comfortable motel room EVER - and Amy and Sean were most delightful! Our room was emaculate, pretty, and well maintained. The bed was very comfortable, and toiletries were very upscale. We could not have asked for a better room or experience. less
D B, Owner at Best Western El Rancho Palacio, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Stay safe and take care!