I've never been so disappointed in a hotel experience. My uncle had just passed away, my family and I needed a place to stay in Jersey. I got the two bedroom with another family member. When I first arrived, I was greeted with a front desk attended who tossed me my key card and said "out the door to the right". She pointed to my card for the room number. I walked over to my room to notice water bottles and old ice bags around the landscape of the property, not very presentable. I inserted my key and the reinserted it slower and it didn't work. I tried this 4 times until I went back to the front desk. As if I was asking for the keys to the owners suite, annoyed, the hotel employee walked with me to my room. She tried to enter twice and then reassigned me a brand new key for the room. I opened the door to a room Edgar (the cockroach from Men In Black) would have called home. The room was disgusting but I had no time to worry as I was late for my Uncle's wake. After coming home I just had to take pictures and show this to the attendant. I walked to the front desk and no one was there. I was completely alone with my dirty pictures and disgust. I had to go back and sleep for the night. Blood stains aligned the walls, meeting the floors filled with dirt from years of build up. The room was so dirty that I felt like I was sleeping in a garbage bag. Mystery spots were on the walls, in the light fixtures, on the furniture, and even in the bathroom filled with mold. I couldn't even attempt to go back to the front desk as right outside my room crowds of people formed and started to party outside until 4 am, I thought it was unsafe to leave the room with a broken lock. The following morning I had to attend the funeral mass. I went to check out and no attend was behind the desk, once again, so I left my key behind the desk. Furious with the customer service and experience I knew I would get in touch with them after.
Just a day after we checked out of the hotel, we both had went to the doctor after feeling extremely itchy to find we had lice from the hotel's bed. BED BUGS. We had called the hotel and company to express our frustration and experience. All they offered to give us was 25% of the room instead, of for free as we had insisted. I sent them the pictures attached and even a letter to corporate and they said that 25% is the best they can do - they didn't even offer my family condolences for my uncles passing. I had to dispute the charge and thankfully my credit card company saved the day.
I would highly recommend staying away from this hotel and if I could sum up this review with a symbol it would be the ice bags I mentioned in the begging. Right before I had left the hotel I decide to take advantage of the ice machine (with my own zip block bag). I figured why not get some ice? I went to the ice machine and it was broken. No sign or anything just broken after trying multiple times. I now solved the mystery of why so many ice bags lay around the hotel property. When staying at this hotel customers get so fed up they just toss the bags like their tossing their money - into the ground. less