Dropped standards, mixed views
17/11/2016 devinewise, New York City, New York
Some background, I had stayed here in the past and felt it was value for money. This time, whole I noted the new carpets and other uncompleted renovations, I shuddered at how much the standards had d... more
Some background, I had stayed here in the past and felt it was value for money. This time, whole I noted the new carpets and other uncompleted renovations, I shuddered at how much the standards had dropped. Mainly the cleanliness or lack of cleanliness in the rooms.. the bedding was not sanitary. . Then the air conditioner in the room wasn't heating anything... I shudder what would happen in winter... the hallways had some uncompleted patch work in several places... My overall conclusion was standards had dropped fast and management was slacking and this is fast becoming a motel rather than a hotel. while the location is great, there are other places on the area that offer much better value for similar price. less
ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for your recent review of your stay. The situation you described regarding the lack of cleanliness in your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our cleanliness procedures to ensure that your experience is not repeated. As well, we do apologize that our air conditioner/heater did not meet your expectations. Your feedback will be useful to us as we continually work to improve our hotel.
Thank you very much for sharing your experience with us.
We hope you give us another chance in the future to make up for this past stay.