Best Western Diplomat Hotel and Spa

every thing o.k. with this hotel,the only thing i had a problem with was the hotel had a function on in the night and the next morning the breakfast room was not ready. other than that every thing was o.k. less

We stayed at this hotel for two nights. Upon arrival we was shown a room which frankly should not be made available, it was dated, drab, had damaged furniture / fittings and the mattress is collapsed. We asked immediately for another room only to be shown Room 18 which was slightly better albeit for the mattress. During the night we was awoken by staff dragging furniture in the auditorium outside our window in preparation for the morning, the roof to the auditorium has an enhanced echo to it and when we informed management who was the director she told us you will ok tonight as they won't be doing that area for breakfast. Music was played until midnight on both nights during our stay so take some earplugs if staying in or near this room when events are on. We understand the business requires attracting the market so I didn't mention this to management. The next morning the maid opened our room door without knocking or informing us she was outside wanting to come in. We was getting ready to go out and I was fully naked and my wife was in her underwear, the maid observed us in this situation and made us feel very uncomfortable / embarrassed. When we informed management 'the director' told us simply she should not do that and sorry. We was gob smacked as this hotel put us in a dreadful position and all we received was verbal sorry. I thought they should of made some sort of effort especially for my wife, maybe some chocolates or flowers in the room upon our return would have been a nice gesture but nothing, just a sorry. It's a shame as for what we experienced I would have to find alternative accommodation when revisiting Llanelli. less

Stayed for two nights on a Travel Zoo deal, which was exceptional value. Staff were brilliant and food of a high quality & quantity. Booked to stay again in a few weeks and looking forward to being tended on by lovely caring staff. and looking forward to the high quality food. less

Visited here on a Saturday night for a little get away with my partner when we 1st arrived we weren’t expecting much, but as the stay went on it only got better, reception were fantastic and couldn’t do enough for us! The food in the evening was absolutely fantastic think it was called the steak diplomat and was cooked to perfection! The entertainment made the stay! The gentleman on the keyboard and the singers all of which were locals I think were absolutely brilliant and a good laugh. The spa is lovely and may be the nicest temperature of a jacuzzi and pool Iv ever felt! Not the ritz but definitely worth a stay on a Saturday night for a relax and good night! less

We have travelled quite a bit for weekends and holidays north and south of the UK and must say this is the best hotel we have ever stayed in. Only a 3 star but far superior to lots of the 5 star we have stayed in. Our room is spacious super clean and comfortable. Tge food is to die for, excellent taste from starters to the mains on point. The spa/gym is just what you need certainly worth a visit. All the staff is extremely friendly and accommodating could not ask for more. WORTH A VISIT. If your just passing by the area go in even just for a meal it you will not be disappointed. less