Poor Customer Service & Noisy Dated Room
11/06/2019 DeanDawn, London, United Kingdom
We stayed at this hotel for two nights. Upon arrival we was shown a room which frankly should not be made available, it was dated, drab, had damaged furniture / fittings and the mattress is collapsed.... more
We stayed at this hotel for two nights. Upon arrival we was shown a room which frankly should not be made available, it was dated, drab, had damaged furniture / fittings and the mattress is collapsed. We asked immediately for another room only to be shown Room 18 which was slightly better albeit for the mattress. During the night we was awoken by staff dragging furniture in the auditorium outside our window in preparation for the morning, the roof to the auditorium has an enhanced echo to it and when we informed management who was the director she told us you will ok tonight as they won't be doing that area for breakfast.
Music was played until midnight on both nights during our stay so take some earplugs if staying in or near this room when events are on. We understand the business requires attracting the market so I didn't mention this to management.
The next morning the maid opened our room door without knocking or informing us she was outside wanting to come in. We was getting ready to go out and I was fully naked and my wife was in her underwear, the maid observed us in this situation and made us feel very uncomfortable / embarrassed. When we informed management 'the director' told us simply she should not do that and sorry. We was gob smacked as this hotel put us in a dreadful position and all we received was verbal sorry.
I thought they should of made some sort of effort especially for my wife, maybe some chocolates or flowers in the room upon our return would have been a nice gesture but nothing, just a sorry. It's a shame as for what we experienced I would have to find alternative accommodation when revisiting Llanelli. less