Inaccessible, dated and underwhelming
22/09/2019 bagelobagel, Swansea, United Kingdom
Right, where do I start.
In short, this place is a bit of a dive, and has so many issues it’s almost funny. They got on my wrong side before I even stepped through the door because of the stupidly ste... more
Right, where do I start.
In short, this place is a bit of a dive, and has so many issues it’s almost funny. They got on my wrong side before I even stepped through the door because of the stupidly steep and treacherously slippery slope I needed to use to get pram access from the lower car park to the entrance. My next accessibility obstacle was the stairs leading to the reception; I couldn’t use their lift here because it opened out directly into the middle of a wedding party who were doing their speeches at the time (and the exit was covered by a table anyway).
I went straight to my room after checking in around 6pm. There I was lying on the bed breastfeeding my baby when housekeeping just let themselves into my room. shocked that they didn’t even knock, and unable to jump up to greet them, I simply watched as they casually strolled towards the crib on the far side of the room. I was quite clearly in no position to accept visitors, yet they were unapologetically insistent on dressing the crib even though I told them at the front desk I had brought my own. (Why on earth this couldn’t have been done before I checked in at 6pm I don’t know).
Now to the hotel itself. The whole place as an awful 70s vibe; tacky and dated. Every room in the place, from the conference room to the restaurant is far too hot, presumably because the ugly AC units are all broken. The doors on the lift are also comically slow- they genuinely look like they are in slow motion when they open and close.
Breakfast was particularly mediocre, but did come with bottomless weak coffee. Dinner would have been ok... if they’d have actually brought it, but sadly they forgot my starter. Carvery at lunch time was surprisingly edible, but was let down by the bizarre buffet-style “starter” course that included a cold selection of croquettes and spring rolls (none labelled).
The breakfast/lunch restaurant is — let’s say, eclectically — decorated with the cheapest decor imaginable; which tops off the atmosphere for a set of less than average dining experiences.
I kept waiting for them to redeem themselves, but things just kept getting progressively worse. They would have got a 1, but for the most part, the staff actually were quite friendly. However, I genuinely hope I never have to stay here again.