Best Western Diplomat Hotel and Spa

Booked an early birthday for me and my friend at the spa with afternoon tea , have to say how pleasant and friendly Anjelika on reception is, she is just a little gem! Can’t do enough for you, always happy to please, all facilities were fantastic, the afternoon tea was delicious, plenty to eat and drink, enjoyed so much I have booked for a family visit in two weeks time. The venue has ample parking, easy to find, everything was fab! See you soon. less

The Diplomat hosted our wedding in June. Everything was perfect. Sheldon was amazing at his organisational skills and all the staff were on form. The food was outstanding, the evening room - outstanding, would highly recommend! Was truly the best day of our lives. Guests also expressed how it was probably the best wedding they had ever been at!!! less

Went to this hotel for the first time for a spa day with afternoon tea. Upon arrival the receptionist was so friendly and helpful. She showed us around the facilities and nothing was too much trouble. We were a party of 10 and were all so impressed. The facilities were really clean, the pool temperature was perfect, jacuzzi perfect. There were plenty of beds and chairs. Poolside atmosphere was very relaxing. We were taken upstairs for afternoon tea and the waiting staff again were very attentive. We absolutely couldn’t fault them. The level of service was exceptional! A great big thank you for this! The quality of our afternoon tea was exceptional and there was a large amount of cakes and sandwiches. I am gluten intolerant and my selection of food was just as good as the standard afternoon teas. Was so good we are going back! less

We came to the hotel for a birthday party on the 16th. The venue is clean, could do with a little tlc but you can see it is looked after. The staff were friendly, helpful and full of smiles. The nightshift barman, Gareth, was really helpful and a lot of fun to talk to when we went to get water and crisps in the night. He was really friendly and when we got locked out of our room (which was often) he would let us in and made sure we had our keys. The breakfast was awesome and very well needed! Ganesly was our waitress and she was lovely and attentive to our every need. 10/10. Your staff are a great asset and a clear reflection of good management! Thanks Gareth and the bigger guy for being awesome,you rock guys! less

Good clean spa facilities. Pool and jacuzzi lovely and warm. Nicely equipped gym with plenty of windows. Staff cannot do enough for you, very attentive. Tea was amazing. Plenty of food nicely presented. Thoroughly recommend. less