Best Western Des Plaines Inn

I am going to start by saying that there was a blood spot by the toilet in my room. Also cleaning lady was cleaning a room next to mine at midnight. Made some noise, nothing terrible but unusual to see maids at night working. The check in was OK, the gentleman who checked me in made eye contact but did no ask me if I needed help. I had to basically tell him everything and ask about amenities and all. It would have been nice of him to be proactive, a simple "are you here to check in?" would have been nice. He was nice but exaggerated the breakfast items while describing the next morning breakfast. He told me there would be lots of food of different types including fresh "pico de gallo" but the next morning when I asked the waitress told me they never had it. The food was actually good and there were lot of options, bread felt a little dry thought. The parking in the back of the hotel is super small, many SUV and pick up trucks could not even back up. They gave us a room on top floor as requested but the hotel was not busy at all and that room was facing the main street (lots of police sirens throughout my stay). Why giving a room like that when I specifically requested a quiet room and many other rooms were available? Also, the gentleman at check out (Alfredo, and poor thing he is new) gave me grief about a gift card I needed to use. He did not know how and made little attempt to help. He tried to tell me to use the card another visit! But as soon as I told him I work in the industry he started making phone calls and be proactive. He told me he would talk to a manager and later send me the receipt via email. NEVER HAPPENED! I called back at night and the lady at the front desk told me she never got the message nor the card but eventually the problem was solved. I work in the hotel industry as manager and I can tell the people working here have poor customer service and are not properly trained. If a client is disappointed or mad the best thing to do is having proper manners and words of understanding not shrugging off the situation. less

After a long job interview season, I’ve stayed at my fair share of budget hotels with mixed results. From the outside and interior hallways, this hotel looks older and dare I say a bit run down, so I had managed expectations for my stay. The room far exceeded my expectations - it was clean, comfortable and modern, save for the bathroom which was equally clean, just a little older looking. The bed and linens were clean and very comfortable. Being so close to O’Hare, I expected to hear people coming and going throughout the night but slept soundly till morning with no sound issues. After a prompt wake up call, I enjoyed a nice, free hot breakfast with eggs, tortillas, sausage and an assortment of continental options. Both managers I encountered were friendly and helpful, and though I did not partake, there is a pretty solid pool for such a small hotel. This isn’t a 5-star hotel as far as aesthetics goes, but I give it 5 stars for its class - a clean, friendly budget hotel perfect for an evening layover or quick business trip. less

We stayed at this hotel offered through the Park, Sleep and Fly Hotels program. This was the first time using this program and we couldn’t have been more pleased. Pulling into the hotel parking lot, I had some hesitation. However, once inside, we were pleasantly surprised. The front desk clerk, I believe her name was Andrea, was professional and efficient getting us checked in. The hotel is definitely showing some wear and tear, however, our room looked as if it was recently renovated. It was spotless with a decent bathroom and comfortable beds. Andrea offered suggestions for dinner and were back to the room for sleep. May I point out we never heard a plane! Alan greeted us in the morning (4:15 am). He too, was great. He even had a grab and go breakfast ready for us to take to the airport, since the breakfast area was not yet open (breakfast area recently renovated & looked quite nice). We were happy with our am driver, who went out of her way to show us where pick up would occur on our arrival back. Arrival back went without issues; we went where the hotel directed us for pickup, called their number and our driver arrived within 15 minutes. We were driven back to the hotel, picked up our car from the lot and away we went. All this at a price we would have paid for parking alone at O’Hare! Could not have been happier with their services! less

If I could have given this rating a zero I would have. The guest service agent Alfredo was terrible. The room was not cleaned thoroughly. I checked in and checked out literally checked right back out. I spent an entire hour on the phone with best western for the agent Chris to not want to transfer me to a supervisor stating that he would be the only one to help me. The stains on the carpet are disgusting and the customer service is terrible. I would not recommend this hotel to anyone if you want to stay near O’Hare. Avoid this location! less

We stayed here before for the park, stay, and fly program. When we arrived, the van was broken down , so they sent us to O'hare in a cab. That was fine, but no one told us that the airport has a new system for hotel pick ups. We had to make 3 calls to be picked up. Our luggage was very heavy, especially after getting in at midnight! The lady driving the van back to the hotel needs to surrender her drivers license. No one offered to help with the luggage at the hotel. I am looking for alternatives for our next trip! less