Airport hotel? Not so much
12/06/2019 steveng3363, Cincinnati, Ohio
Contrary to what other reviewers have said, our experience with the hotel's shuttle to O'Hare was poor. When I called for pick up, they told me the shuttle was "out of service." I was told they woul... more
Contrary to what other reviewers have said, our experience with the hotel's shuttle to O'Hare was poor. When I called for pick up, they told me the shuttle was "out of service." I was told they would reimburse me for an uber or taxi, but they only covered $20, and no tip. Leaving next day on the newly active shuttle, we found that it was just a taxi minivan operated by Horizon taxi company. Why was this not available when we came in? Why does this hotel, which boasts of its convenient shuttle to the airport, not have its own shuttle? This is extremely unprofessional.
As for the supposed cleanliness of the hotel, the corridor walls were scarred (by?) and the elevator floors were very dirty; they had not even been swept, so debris was visible in the corners. That made me suspect the room's cleanliness, too, in particular the brown nubbly fabric of the chair and couch. At first I thought the sink had hair still in it from a previous guest, but it turned out to be a series of hairline cracks. Overall, the room did not inspire confidence in its cleanliness.
By the way, if you are interested in using the 'fitness' center, it is about half the size of a room, and it has only three machines--two treadmills and a step machine, I think. No weights or space for anything else. Quite a joke! less
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
We apologize you were dissatisfied with your stay. We provide a 24 hour shuttle service to and from O'hare airport. If our shuttle service is unavailable for any reason we would reimburse our guests for a uber or horizon taxi fare which works for us as a back up shuttle service. Unfortunately, you used a limo service company which was not authorized by the hotel as we are 4 miles in distance from the airport. Tips are optional as a courtesy to the drivers which we don't cover and is always explained to the guest.We hope you can understand we tried to eliminate the wait times at the airport by reimbursing our guests fares but we can't afford to use a limo company.