Best Western Des Plaines Inn

I stood here for a day while my flight got delayed and this is a place I would recommend to stay. Rooms were clean and I was able to get some work done with a reliable wi-if connection. Staff was very attentive and friendly. less

This is the third time we have used this hotel on a Park-Sleep-Fly Package over five years. After reading some of the gripes on previous reviews I was expecting that this Best Western had gone downhill. My first two stays had been pleasant, clean room, friendly staff, nice breakfast, and on demand shuttle to O'Hare. I have to say that this stay was even better than the first two. When we checked in, our desk clerk (Alex?) was friendly, courteous, and thoughtful. We knew we would be giving him a key to our vehicle (when we returned it was in perfect condition and hadn't moved). We found our room to be updated (as well as the hotel itself), clean, and comfortable. Our breakfast the next morning was just as we expected and the area itself was also very clean. Our shuttle was on time and when we returned, the clerk ordered us a cab that was at O'Hare in 5 minutes as the shuttle had been delayed. This Best Western has made our transition to and from O'Hare a breeze and the modern updates that they have given the property as well as the friendly, efficient staff make this a tremendous value. If you are expecting the Ritz Carlton then perhaps you would be disappointed. If you are expecting a modest, clean, well-run, updated, and friendly hotel, then I would recommend a stay at Best Western Des Plaines. less

We picked this hotel for it's proximity to Schaumburg and it's price. The employees at the hotel are very great. Attentive to needs and detail, they really are the stars of the hotel. The room itself was in good shape when we checked in. The hotel is a bit dated though and could use a detailed sprucing up. The beds were comfortable and the breakfast adored a 9 out of 10 for me. The pool itself is ok, but entertains the children, which is indeed the biggest concern. less

The staff were unbelievably friendly. We were offered a bottle of water upon check in and even though our flight left before breakfast began, the staff offered us water, coffee, muffins, and fruit. It's not a luxurious hotel - that is not it's purpose!! But, if you're looking for a clean, safe place to stay if traveling from O'Hare, this is the place! Hotel shuttle was one time and convenient, hotel was CLEAN as a whistle, we were able to access our car if we needed it (not shuttled off to a far away lot). less

I am going to start by saying that there was a blood spot by the toilet in my room. Also cleaning lady was cleaning a room next to mine at midnight. Made some noise, nothing terrible but unusual to see maids at night working. The check in was OK, the gentleman who checked me in made eye contact but did no ask me if I needed help. I had to basically tell him everything and ask about amenities and all. It would have been nice of him to be proactive, a simple "are you here to check in?" would have been nice. He was nice but exaggerated the breakfast items while describing the next morning breakfast. He told me there would be lots of food of different types including fresh "pico de gallo" but the next morning when I asked the waitress told me they never had it. The food was actually good and there were lot of options, bread felt a little dry thought. The parking in the back of the hotel is super small, many SUV and pick up trucks could not even back up. They gave us a room on top floor as requested but the hotel was not busy at all and that room was facing the main street (lots of police sirens throughout my stay). Why giving a room like that when I specifically requested a quiet room and many other rooms were available? Also, the gentleman at check out (Alfredo, and poor thing he is new) gave me grief about a gift card I needed to use. He did not know how and made little attempt to help. He tried to tell me to use the card another visit! But as soon as I told him I work in the industry he started making phone calls and be proactive. He told me he would talk to a manager and later send me the receipt via email. NEVER HAPPENED! I called back at night and the lady at the front desk told me she never got the message nor the card but eventually the problem was solved. I work in the hotel industry as manager and I can tell the people working here have poor customer service and are not properly trained. If a client is disappointed or mad the best thing to do is having proper manners and words of understanding not shrugging off the situation. less