Best Western Des Plaines Inn

1231 Lee Street, Des Plaines, Illinois, 60018-1512, United States
based on 406 reviews Trip Advisor Logo
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Best Western Des Plaines Inn

Enjoy the convenience of an airport hotel while still being close to the best attractions in the region like Rivers Casino.

The Allstate Arena is just minutes from our Des Plaines hotel, and the Rosemont Convention Center is a short drive aw
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Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Des Plaines Inn

Traveller Overview:
4.0 Rating: 406 reviews
Excellent 38%
Very Good 28%
Average 16%
Poor 7%
Terrible 9%
Rating

jamessV1154QU, wrote review 15/03/2020

Sweet Surprise

Nice stay... Would have expected less for the $, but this was as clean and comfortable as the higher priced around O'Hare. Very clean, fantastic bed and pillows, hot water, nice shower, soft and absor... more

Owner Response
Selma H, General Manager at Best Western Des Plaines Inn, responded to this review
We greatly appreciate you taking the time to let us know about your recent experience. Thank you for the positive feedback! We are always looking for ways to improve and this type of guest recommendation lets us know that we are going in the right direction. Look forward to another opportunity to serve you again in the near future
Rating

Eileen K, wrote review 09/03/2020

Good choice for Park-Sleep-Fly hotel

We chose the Best Western Des Plaines Inn Ohare because reviews were good, and it was the best choice of the selections for Park-Sleep-Fly for the dates and length of stay that we needed. The hospita... more

Owner Response
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
Dear Guest, Thanks for staying with us. We are glad you enjoyed our park n fly program while going on your trip.We hope to see you again in the future for another pleasant experience.
Rating

572guad, wrote review 08/03/2020

Really bad hygiene on the pool

They put exsesive amount of cleaner in there pool that got my son sick was even taken to er , and there Pool is not even clean. They said I would get a call and haven’t received one .ive never experie... more

Owner Response
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
Dear Guest, We apologize your son felt sick during your stay with us.We follow the proper procedures to operate the pool with usage of chemicals.It is our understanding that your son felt sick and we hope he was treated by the medical team and wish him all the very best.
Rating

Flyeaa2020, wrote review 03/03/2020

Park, Sleep, Fly

We stayed here 1 night and used their park/sleep/fly option while on a longer vacation. Check in and out went smooth. Rooms were clean and beds comfortable. Its a small hotel and not sure what is i... more

Owner Response
Selma H, General Manager at Best Western Des Plaines Inn, responded to this review
Dear Guest, Thank you for staying with us during your trip. We are glad the park n fly worked out as you planned. We do have the advantage of providing our guests 24/7 shuttle service once upon check in and once upon check out which makes it convenient to fly in and out at different times of the day and not experience long period wait times to be picked up or dropped off. We hope to see you again for another wonderful occasion.
Rating

Fharris30, wrote review 17/02/2020

Pretty ok visit

I stayed here as a treat for my birthday weekend and the rooms are great and comfortable. People at the front desk don't seem to be interested in customer service or bring knowledgeable about hotel po... more

Owner Response
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
Dear Guest, Thanks for staying with us. We apologize you felt the front desk did not have knowledge of the hotel policies. If you have any questions next time you are in the area or would like clarification on the hotel policies feel free to let us know and the management can answer any questions you might have.