Good Stay, Great Hospitality, A Couple of Disappointments
13/04/2017 RetiredBums, Davenport, Iowa
Used this park and fly hotel for first night stay, a week of parking, and a last night stay for a vacation trip. Impressed with day and night desk clerks, very friendly and efficient. The hotel was bu... more
Used this park and fly hotel for first night stay, a week of parking, and a last night stay for a vacation trip. Impressed with day and night desk clerks, very friendly and efficient. The hotel was busy when we checked in. Parking lot was full, but they have a satellite lot that can be used. You leave your keys and we were informed they will move your car, if necessary. We lucked out and a space was open when we returned from dinner so we didn't actually test that arrangement.
Our room, 224, was spacious and clean. Shower had shampoo, conditioner, and body wash in mounted containers. Had excellent internet wifi and television service. Room had an alarm clock and the hotel does wake up calls. We had an early flight and scheduled a shuttle for 5:30 am. Driver was on time. We were the only ones on the van. The hotel provides a "To Go" breakfast of fruit and muffins. Nice touch for early departures.
Our return flight was late. It was about 1:00 am when we called for a pickup at the airport. The desk clerk gave me a number for a cab company, Community Cab. The cab company gave us ETA of 12 to 15 minutes. The van arrived in 14 minutes and we had a pleasant ride with an engaging driver. Hotel picked up the ride cost. We were checked in quickly and coincidently got the same room, 224.
We had a late morning and ran into two disappointments. I found that the body wash container was empty, after I was in the shower (note to self: check status prior to stepping in the shower in the future). We got to the breakfast area about 0930, it closes at 1000. The eggs were rather dry, the potatoes that were left were inedible. But, there were other choices that worked and the coffee was good.
This hotel is located in an area that has several good choices for dining.
Overall, I believe this was a good value and would stay again, if the situation arises. less
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review
We are pleased to hear such positive feedback for the many amenities we offer here at the Best Western Des Plaines. I will personally make sure all of the shampoo's and body wash are checked every day by the staff. We are glad you took advantage of our Park and Fly Program,Grab & Go breakfast,and complimentary shuttle services to and from the O'hare airport.We hope to see you again.