Best Western Des Plaines Inn

Elevator broke down. Had to carry luggage up two flights. Shower water pressure low. Took twice as long to shower. Not comfortable stay. Hallways and room with musty dried pee odor. Really old run down place with poor management. less

The hotel was very clean. Staff are very polite. Disappointed with the only access to the pool being ladders and no hot tub. Parking with a larger vehicle was a little inconvenient because of the drive, although there is parking in the rear. less

Clean, extremely pleasant staff. Rooms were clean and beds very comfortable. Everyone I encountered front desk, cleaning staff all were nice and happy. I would highly recommend and I will make sure I stay there when I return. less

This hotel charged a no-show fee of $125.67 to our credit card even though we were there to stay in the rooms we had reserved. We have been disputing this charge since it showed up on our credit card statement. The general manager, whose name I believe is Selma, said there is nothing she can do about it and that we should have contacted them the day we saw the charge. (We did contact the hotel as soon as we noticed the charge and also filed a claim with Best Western. The general manager claimed that no one ever gave her the message.) Our credit card company tried to dispute the charge with this hotel but was also told there is nothing that can be done. The general manager refused a three-way conversation with the credit card company and me. My husband has talked to the general manager a few times and she hung up on him on two occasions. It is unacceptable to tell customers that there is no way to resolve a mistaken no-show charge. less

Contrary to what other reviewers have said, our experience with the hotel's shuttle to O'Hare was poor. When I called for pick up, they told me the shuttle was "out of service." I was told they would reimburse me for an uber or taxi, but they only covered $20, and no tip. Leaving next day on the newly active shuttle, we found that it was just a taxi minivan operated by Horizon taxi company. Why was this not available when we came in? Why does this hotel, which boasts of its convenient shuttle to the airport, not have its own shuttle? This is extremely unprofessional. As for the supposed cleanliness of the hotel, the corridor walls were scarred (by?) and the elevator floors were very dirty; they had not even been swept, so debris was visible in the corners. That made me suspect the room's cleanliness, too, in particular the brown nubbly fabric of the chair and couch. At first I thought the sink had hair still in it from a previous guest, but it turned out to be a series of hairline cracks. Overall, the room did not inspire confidence in its cleanliness. By the way, if you are interested in using the 'fitness' center, it is about half the size of a room, and it has only three machines--two treadmills and a step machine, I think. No weights or space for anything else. Quite a joke! less