Best Western Des Plaines Inn

First and foremost I have to commend the kindness and empathy of the manager, the friendliness of front desk staff and efficiency of housekeeping. I had a medical issue which prevented me from traveling on my original travel dates and had to change my reservation. Even though my reservation was made as non refundable, the manager kindly worked with me to find a solution. The front desk clerk was friendly and welcoming at check in and housekeeping does a wonderful job of cleaning and keeping the room tidy and well supplied during my stay. I also can't stress the convenience of this hotel to the airport offering many great activities, dining and shopping options within a few miles. They do offer free parking and do have airport shuttle for those not renting a car. The price point of this hotel is GREAT! While it's not high end and yes while it could use some updating... To be treated with kindness, a welcoming attitude and to have very clean well stocked rooms is my biggest priority and this hotel hit all marks. Thank you to all the staff! less

It all started with the reservations. Upon check in (Friday, May 15, 2020), there seemed to be a question in locating our reservation. Even though I called two (2) days prior to our arrival to check that everything was in order. I was assured that our reservations were confirmed. Once the front desk found the reservation, we were told that we were going to be charged full price for the duration of our stay. This meant we had to pay an additional $436.80 which was not in the budget. We were informed to contact corporate on the following Monday, which we did, and were told that Best Western refused to honor the original reservation. As for the rest of our stay, we had to deal with children running above us at midnight two days in a row. Television reception was unavailable on one of the days and when it was available the TV would “drop-out” every thirty minutes which became quite annoying. We informed the front desk, the very first day, that the toilet was not flushing properly and was still not repaired on the day we checked out. The latch strike plate on our door was loose causing us having to slam the door to make it secure. Understanding that there would be no breakfast (due to the Corona virus) we could at least been provided a coupon for Burger King – which was just across the street. The elevator needed to be restarted one day and there was no security to speak of – no one manned the front desk at night, and we found one of the back doors propped open. less

The hotel is a bit older but nice. Staff was friendly. Windows in room could be cleaned. Restaurants are close . Or lots of delivery options. Downside is that parking is in the rear and a few under the building. Worker parked on front so to checkin had to park in the back then walk around the building to get in. less

Nice stay... Would have expected less for the $, but this was as clean and comfortable as the higher priced around O'Hare. Very clean, fantastic bed and pillows, hot water, nice shower, soft and absorbent towels... Awesome breakfast. Little tight on parking, but simply no room to make more. Owner can't fix that! Just overnight trip, picking up wife from airport. Recommend this hotel... Note, this is not a resort... So don't expect that. Value and clean, absolutely less

We chose the Best Western Des Plaines Inn Ohare because reviews were good, and it was the best choice of the selections for Park-Sleep-Fly for the dates and length of stay that we needed. The hospitality and comfort of this hotel were excellent, and the shuttle to and from the hotel to the airport was efficient. Our room was comfortable and clean. It compares well to other hotels in this class; it’s not a resort but a pleasant stay before or after an ORD flight. less