Best Western Des Plaines Inn

We needed a place to leave the car while traveling and have stayed here before. So I called a month before to ask how many days of parking were included in the Sleep and Fly as the web site said it was up to each hotel. I was assured that it included 14 days of parking. So I made the reservation on line but when we arrived the desk clerk claimed that it only covered a week and we had to pay $50 extra for the extra days. Then when I argued that I had called and talked to another clerk, she changed her tune and said that Sleep and Fly just meant that you got a ride to the airport. She called a manager who said we could pay $30 extra.She said I should have booked by phone if I wanted that 14 day deal. I was very upset but it was too late to got find somewhere else.After we got to the room, she called and said they would honor the original deal. I checked their web site later and the definition of their Sleep and Fly says "lodging and free car storage" for days as set by each hotel.So beware if you want the Sleep and Fly. They will try to rip you off! less

I stayed at the Best Western in Des Plaines when I had an overnight layover at O'Hare. It met and exceeded expectations of an airport hotel in every way. The shuttle fetched me immediately after I rang them. The agent at check-in was prompt, friendly, and gave me a bottle of water. The room was warm on a cold night, with a very comfy bed. The location is quiet at night, but there are a couple cozy pubs within walking distance. The shuttle was warm and ready to go at the time requested the following morning and check-out was a breeze. Seriously, the prompt shuttle is not easy to find around O'Hare, and many much fancier, expensive hotels fail at it. This will be my go-to property for future layovers. less

Located close to O’Hare, free shuttle, near public transportation, ( YOU CAN UBER TOTHE ROSEMONT CTA STATION FOR DOWNTOWN CHICAGO OR TAKE BUS 250 TO THE METRA TRAIN AND THEN TRANSFER AT OHARE FOR THE CTA TRAIN FOR DOWNTOWN CHICAGO) pool, fitness room, restaurants , shops , there’s a shopping center a few blocks down and a Target and Kmart as well and an Aldi supermarket and the area is walkable, “ I mean actual sidewalks,I’m from NY. Breakfast was great! Hot Food!! Waffles !! Eggs!! OJ! are kidding me I was in heaven. The room was clean, the bed and pillows were firm, microwave and fridge, excellent!! but the piece de resistance was the !!HOT TUB!! located adjacent to the bed!! !!Cloud Nine people, Cloud Nine!! less

Booked a king bed with jacuzzi for a weekend with my fiance. The room is decent size and the jacuzzi worked very nicely. Room needs more outlets because I was plugging things in to charge by the sink, which is not a good place to be charging a tablet or phone. There was only one outlet on the desk, used for my laptop. Also, the lamp in the corner by the heater was not even plugged in and there was no outlet anywhere near it. Tub/shower combo drains VERY slowly, so you are standing in soapy/grimy water when you get out of the shower (picture attached). Shower curtain is tattered/torn and needs to be replaced (picture attached). Bed was not very comfortable and both of us kept waking up throughout the night. Coffeemaker did not look very clean and appeared to have deposits or mold in the water fill area, so I did not use it for that reason. Door seems to not block sound very well because we could hear anyone walking in the hallway and every single door closing from nearby rooms. Within an hour of checking in and being in our room, we got a knock on the door from a staff asking if we were smoking in the room because the alarm was going off. We informed the staff that we did not smoke in the room and that we did not hear or see any indication of an alarm. We then got a call from the front desk staff asking if we were smoking in the room and requesting to enter our room to reset the smoke detector. Turns out that the smoke detector was actually missing, so it was unknown if it was going off because it was missing. So, if there was a fire, we would not get an alarm, so there is an issue with safety. Did not have too much of the breakfast Saturday, but the selection was decent. Overall, I would probably not stay here again, but it really isn't a bad place. less

Not bad but you can get less expensive rooms at other hotels, evan at other Best Westerns. The rooms seem to need more outlets since not all the lights were plugged in, and some stuff was already plugged in tot he bases of the lights with extra outlets. Not sure if they updated furnishings and did not update electrical services or... Did not try the breakfast. less