Best Western Des Plaines Inn

The room smelled like Mildew and the room was not very clean. I started to ask other hotel visitors and they also expressed their rooms also smelled like mildew, mold, Old cigarette smoke... The front desk is very nice :) When I asked the front desk they sent a cleaning lady to my room to spray a perfumed/scented spray... YIKES. many people, me included are allergic to scented sprays and cleaners. So this was not going to work. plus this only masks what the real mold problem is...... I just left my window wide open 24/7 for the 4 day stay.... It helped a little but you could still smell the mildew. I asked the 4 other patrons and they also said they just had to leave there windows open. The coffee pot was broke and there was an old tea bag in the slide drawer... Also the elevator wasn't working one morning. :)LOL less

This was a really great experience. I enjoyed very much the ease of check in. Parking was vey convenient and extremely clean. The staff if friendly and curtious. The room was so clean, plenty of towels which I love, there's nothing worse than needing towels cause there's 2 in a room so I was pleasantly surprised and thankful. Wifi service was great, not slow or gave any issues. The channel options in the room were great. Thus was all around a great experience. less

everything worked as planed and expected. we called the hotel's shuttle from the terminal and he came after 7 minutes, exuctly the driving time to the hotel. we ordered the shuttle back to the airport at 5:30 am and again it was just in time. the receptionist also arranged for us an instant breakfast however the early time. less

Nice and convinient!!! Absolutely great service and a great location. Only 0 minutes from the airport and free shuttles wow! This is by far the best desl in town with the best amenities. Freshly renovated pool and parking for extended time frames is very helpful. Thanks less

Elevator broke down. Had to carry luggage up two flights. Shower water pressure low. Took twice as long to shower. Not comfortable stay. Hallways and room with musty dried pee odor. Really old run down place with poor management. less