Best Western Des Plaines Inn

1231 Lee Street, Des Plaines, Illinois, 60018-1512, United States
based on 408 reviews Trip Advisor Logo
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Best Western Des Plaines Inn

During these challenging times, we want you to know we are here for you. Our staff is here to welcome you, our hotel is thoroughly sanitized multiple times a day, and we offer individually packaged grab-and-go breakfast bags.

Enjoy the conve
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Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Des Plaines Inn

Traveller Overview:
4.0 Rating: 408 reviews
Excellent 38%
Very Good 28%
Average 15%
Poor 7%
Terrible 9%
Rating

JEAFortWorth, wrote review 22/05/2020

Our May 2020 Stay

It all started with the reservations. Upon check in (Friday, May 15, 2020), there seemed to be a question in locating our reservation. Even though I called two (2) days prior to our arrival to check... more

Owner Response
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
We apologize for not exceeding your expectations, we thank you for giving us a chance to serve you. Due to Covid-19 and social distancing we have had to make many changes in the hotel amenities for the safety and health of our guests and employees. We hope you can understand and give us a second chance to serve you better under normal circumstances.
Rating

L3634QPronm, wrote review 10/05/2020

I would stay here

The hotel is a bit older but nice. Staff was friendly. Windows in room could be cleaned. Restaurants are close . Or lots of delivery options. Downside is that parking is in the rear and a few under... more

Owner Response
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
We greatly appreciate you taking the time to let us know about your recent experience. Thank you for the positive feedback! We are always looking for ways to improve and this type of guest recommendation lets us know that we are going in the right direction. Look forward to another opportunity to serve you again in the near future.
Rating

jamessV1154QU, wrote review 15/03/2020

Sweet Surprise

Nice stay... Would have expected less for the $, but this was as clean and comfortable as the higher priced around O'Hare. Very clean, fantastic bed and pillows, hot water, nice shower, soft and absor... more

Owner Response
Selma H, General Manager at Best Western Des Plaines Inn, responded to this review
We greatly appreciate you taking the time to let us know about your recent experience. Thank you for the positive feedback! We are always looking for ways to improve and this type of guest recommendation lets us know that we are going in the right direction. Look forward to another opportunity to serve you again in the near future
Rating

Eileen K, wrote review 09/03/2020

Good choice for Park-Sleep-Fly hotel

We chose the Best Western Des Plaines Inn Ohare because reviews were good, and it was the best choice of the selections for Park-Sleep-Fly for the dates and length of stay that we needed. The hospita... more

Owner Response
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
Dear Guest, Thanks for staying with us. We are glad you enjoyed our park n fly program while going on your trip.We hope to see you again in the future for another pleasant experience.
Rating

572guad, wrote review 08/03/2020

Really bad hygiene on the pool

They put exsesive amount of cleaner in there pool that got my son sick was even taken to er , and there Pool is not even clean. They said I would get a call and haven’t received one .ive never experie... more

Owner Response
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
Dear Guest, We apologize your son felt sick during your stay with us.We follow the proper procedures to operate the pool with usage of chemicals.It is our understanding that your son felt sick and we hope he was treated by the medical team and wish him all the very best.