Our May 2020 Stay
It all started with the reservations. Upon check in (Friday, May 15, 2020), there seemed to be a question in locating our reservation. Even though I called two (2) days prior to our arrival to check... more
It all started with the reservations. Upon check in (Friday, May 15, 2020), there seemed to be a question in locating our reservation. Even though I called two (2) days prior to our arrival to check that everything was in order. I was assured that our reservations were confirmed. Once the front desk found the reservation, we were told that we were going to be charged full price for the duration of our stay. This meant we had to pay an additional $436.80 which was not in the budget. We were informed to contact corporate on the following Monday, which we did, and were told that Best Western refused to honor the original reservation. As for the rest of our stay, we had to deal with children running above us at midnight two days in a row. Television reception was unavailable on one of the days and when it was available the TV would “drop-out” every thirty minutes which became quite annoying. We informed the front desk, the very first day, that the toilet was not flushing properly and was still not repaired on the day we checked out. The latch strike plate on our door was loose causing us having to slam the door to make it secure. Understanding that there would be no breakfast (due to the Corona virus) we could at least been provided a coupon for Burger King – which was just across the street. The elevator needed to be restarted one day and there was no security to speak of – no one manned the front desk at night, and we found one of the back doors propped open. less
BWDPI, General Manager at Best Western Des Plaines Inn, responded to this review
We apologize for not exceeding your expectations, we thank you for giving us a chance to serve you. Due to Covid-19 and social distancing we have had to make many changes in the hotel amenities for the safety and health of our guests and employees. We hope you can understand and give us a second chance to serve you better under normal circumstances.