Best Western Danville Inn

Went to this location at 9 am Today as we were not happy at the Hampton Inn. Walked in waited ten minutes - no one came to desk - I could hear them in back room laughing and talking. There were unattended bags of breakfast foods on a table that anyone could have taken, states Pool not open due to covid yet other establishments had it available. Foyer was dirty. less

Nicely, newly renovated. Kind and caring front staff. Exceptional service! Some things were changed bc of covid, but that did not stop any level of quality. Close to Geisinger hospital and conveniently located to many other things.. fast food, pharmacy, gas, etc. less

We stayed at the Best Western Danville for 2 weeks because we had to attend to a family member at the Geisinger Medical Center and this was the perfect place to stay because it was convenient (close to the highway and the hospital), it was very clean (the room & common areas), and the staff was very friendly (to us and our dog). I highly recommend this hotel. less

We chose this location because it was along the route of our 15 hr drive from IL to CT. After all day in the car, we were really looking forward to our upgraded room with a hot tub. However, once the tub filled half-way, the water turned cold. I called the front desk, and the clerk said he would reset something and that we should wait a few minutes then turn the water back on. We did as told, and the water was hot, so I called the clerk to let him know. Unfortunately, after a minute the water turned cold again. We tried waiting 30 minutes and filling the tub again; same thing happened. At this point, it's 10PM and we have a 6 hr drive the next day, so we went to bed. At check out, I told the clerk what happened and said I'd be happy to pay for the upgrade to a king room, but not the added upgrade for a hot tub that wasn't. She said the manager would be in at 3:00 and call me. Two days later, after no call or credit to my account, I called the hotel. I spoke with a nasty man with an attitude who immediately said there'd be no credit because I indicated everything was fine. He was not a manager, so I asked that one call me. When Karen called she agreed that there would be no credit because I should have called the desk for the second time so they could move us into another room. I said, "Do you really think I should have packed my belongings at 10pm and moved to another room? Not only did we have a 6 hr drive the next day, but I'd wiped down our room when we arrived as an added precaution." I reminded her that I wasn't asking for a free room, just to not pay the upcharge for the hot tub. She refused to budge and we went round and round. I said, "I'm done arguing, I'll post a review and let others decide if they want to stay someplace with a distorted sense of customer service." She said, "Fine-have a nice day," in the tone snarky people with no customer service use. There are tons of hotels in Danville just off the expressway. I suggest readers find one that values their guests - for our return trip, I know I'm going to! less

Both front desk ladies were amazing! Breakfast was good even though it was take n go. The rooms were nice and clean. The shower was awesome and great pressure. The bed was comfy. The floors looked very clean less