18/11/2016 Marvin A, Columbus, Ohio
The toiled had a dried stain that should have been removed with a simple brush cleaning. Bathroom walls mildewed at ceilings. The breakfast was bad. All cheese melted out of the omelettes due to overh... more
The toiled had a dried stain that should have been removed with a simple brush cleaning. Bathroom walls mildewed at ceilings. The breakfast was bad. All cheese melted out of the omelettes due to overheating. Had to ask for them to refill sausage. Completely out of orange juice, ran out of apple juice and had to find someone to refill it. Apples were so mealy a pig would have passed them up. I am a regular at Best Western and this experience was highly out of the ordinary for them. I have always been very pleased at BW. Not this time. less
Seth G, Front Office Manager at BEST WESTERN Danville Inn, responded to this review
Dear Marvin A,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 570-275-5750 .
Front Office Manager