Best Western Country Lane Inn

We love Best Western. Breakfast has adequate options. Internet is good. There's a locked storage cupboard for items that we may have in boxes that we're taking home. They have a full walk-in freezer for storage. Their free shuttle service will take you anywhere you want to go and also has a scheduled shuttle to and from downtown. They provide roundtrip shuttles to the Ferry and the Airport as well. And, warm chocolate chip cookies at night! They are the best! less

I admit I’m older and not as strong as I once was. So when I checked into the hotel at 10:30 pm I was told that I was on the 2nd floor and they don’t have an elevator. I asked if there were any first floor rooms, she said yes, but were at a higher rate, then I booked. I’m on an extended business trip and have 2 bags, plus my computer bag. All heavy. Not something I wanted to do after a long day at work and flying that evening. I am disappointed that they could not work out a comprise on the room. Of course walking up the stairs I lost my balance and nearly fell, in the process pull my my back and shoulder. I’m not the pack horse I used to be. I looked on their web site and there’s no mention to no elevator, which I would have most likely booked elsewhere. Can’t afford this injury with all the work I have to do. When you book this hotel be warned that they do not have an elevator or staff to help. Plus, no compassion to help. It’s not a big deal to a 20’s something desk clerk. Heading to a 5:30 am flight tomorrow morning, can’t wait to navigate the stairs again at 4 am. less

Juneau Best Western is always my first choice for lodging when in Alaska's capital city. This is based on many years of travel and there's just no comparison to other places. The Juneau Best Western rooms are clean & well furnished, amenities are great, and staff are friendly & helpful. In a nutshell, its as close to being at home as one can achieve when on the road. less

Walls are paper thin. Loud as can be when the shower is running in one of the rooms beside yours. Door to room didn't seal properly. Because of this you could hear everything going on outside your door. The subflooring in the room needs replaced. less

We came in for medical so we did not pick the hotel. Was actually surprised at this place....looks average from outside. Lobby is pretty cute, rooms are smaller (bathrooms very small) but very clean and well stocked. Towels were awesome! Actually big enough to wrap around! Bed was super comfy and the pillows are wonderful!!! Staff is very nice and helpful and you cannot beat the shuttle service. They’ll take you pretty much everywhere and we never had to wait longer than a few minutes. Breakfast was decent and they had these little donut bagel things with frosting that were delish!! All in all I’d stay there again even if not for medical. less