Horrible repetitive pounding noise at 6am woke us up - and continued for over an hour.
27/11/2018 Escape51605824852, Ogden, Utah
Was hoping to stay for two nights for my Birthday getaway. Left early with a headache and lack of sleep. Not the relaxing weekend I had planned or hoped for. Had looked forward to staying again for fu... more
Was hoping to stay for two nights for my Birthday getaway. Left early with a headache and lack of sleep. Not the relaxing weekend I had planned or hoped for. Had looked forward to staying again for future trips to this area - very disappointed. less
Tricia H, Manager at Best Western Coral Hills, responded to this review
Your feedback is very much appreciated and I can assure you that the staff and I use this information to do everything possible to create an enjoyable experience for each of our guests.
I am sorry to read about the noise complaints and we do try to address them as soon as they come to our attention. Unfortunately our Team Members and or graveyard staff was never informed during the night or morning by anyone and thus it went unchecked. Should this ever happen again here or elsewhere, please give the property the opportunity to address the problem.
ALL staff, managers and owners review ALL guest comments on at least a monthly basis. We strive to ensure each and every guest experience is satisfying and want to see you again.
I apologize for not exceeding your expectations. We will strive to be better.
Please know we are taking your feedback to heart and focusing on improving. It is our hope you will give us another opportunity to serve you.
Front Desk Supervisor
Best Western Coral Hills