Not the best place for dogs
05.02.2019 mirandal924, Clearfield, Utah
We have loved going to this hotel for years, but for the first time ever, we took our dog with us. It was not a good experience. The pet rooms are very limited and our online reservation for a pet r... more
We have loved going to this hotel for years, but for the first time ever, we took our dog with us. It was not a good experience. The pet rooms are very limited and our online reservation for a pet room did not go through correctly. Luckily we still go into a room. The rooms are not sound proof so our dog barked at every noise.....all...night...long. There was not a specific pet area outside the room. And the cost was crazy! $30 a night! If you don't have a pet, stay here. If you have a pet, try La Quinta instead. less
Tricia H, Front Office Manager at Best Western Coral Hills, responded to this review
Thank you for completing our Guest Survey regarding your recent stay at our property.
I am sad to read it was not a good experience, permit my to explain we have not always been pet friendly. We became pet friendly about four years ago, so where we put our pet room was the best option, We do have a specific pet area over by our pet room it even has doggy bags provided with a trash to help with cleaning up after our pets.
I know the fee seem high, we only charge that because of the extra cleaning and maintenance it takes to maintain our pet room. We are always welling to work with our guest to provide you the quality you deserve. Thank for staying with us.
We hold our guests’ comments in high regard. Your feedback IS appreciated. We use this information to do everything possible to create an enjoyable experience for each of our guests. We want to see you again.
Front Desk Supervisor
Best Western Coral Hills