Avoid this place if possible!
The hotel looks nice and all but you can't judge a book by its cover. I've recently stayed and just at the check in was bad experience. The lobby stunk like someone was recently smoking weed or have b... more
The hotel looks nice and all but you can't judge a book by its cover. I've recently stayed and just at the check in was bad experience. The lobby stunk like someone was recently smoking weed or have been there for hours. Got the keys to my 2 rooms which were connected and they keys didn't work and had to come back all the way around back to the lobby to change them. Got in finally and it was hot. Turn on the a/c unit and didn't work. (how often does this room get booked) a smoke smell starting coming out so I had to turn it off. Had to leave the door open to the room that was connected so that air can flow. Turn on the TV, also didn't work. Call the operator, it was almost 10 PM I was tired from the trip and the guy was nice to offer another room but told me to go back to the lobby and get a master control remote to fix the tv issue otherwise he would off have to leave the Lobby and fix it himself (he didn't want to do). Towels were yellow. Thank got we had our own. On top of this.... Add on that people where having a party on the other floor that lasted until 1 Am. Next morning another guy was at the lobby and very rude when I was trying to explain our bad experience. less
Best Western, General Manager at Best Western Coachlight, responded to this review
I'm sorry that you had an unpleasant experience. This is not typical. The air conditioning systems had just been cleaned and had yet to be cycled with use. Unfortunately the direct tv
had to be reprogrammed adding to the situation. I hope that you will forgive the short comings during your stay. God bless