Staying in Rolla for One Night
16/08/2019 IndyLiz2013, Indianapolis, Indiana
We stayed here for one night as Rolla was our half way mark between Indianapolis and northern Arkansas.
The hotel is located just off an I-44 exit. Make sure you don't go the "wrong way"
getting onto... more
We stayed here for one night as Rolla was our half way mark between Indianapolis and northern Arkansas.
The hotel is located just off an I-44 exit. Make sure you don't go the "wrong way"
getting onto and off this round about!! It's a little awkward.
The room was comfortable enough and the location was satisfactory. However, the carpeting needed a cleaning. When we walked on the carpet with our bare feet after taking a shower, the bottoms of our feet were blackened from a dirty carpet. The color of the carpet was black and brown so it was difficult to notice that it was not clean until we saw our feet! We reported it to the staff and they were very concerned and apologetic. It did not spoil our night but it was a surprise to see this when visiting a hotel rated with Certificate of Excellence and many five star reviews. less
Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are sorry that your experience was not exceptional as we intend. With all the rain that has come into the southern states it has been difficult to maintain some irregularities that have occurred. I can assure you that your situation has been addressed with the room. As a matter of fact, your concerns always help us to strive to become better, and helps us look at ways to make every stay a more pleasant experience. Thank you once again and may God bless !