Best Western Coachlight

We have stayed at Best Western Roll Mo. Since July 22 until present. The rooms are amazingly clean, and smell nice. The staff makes you feel at home and is always there to help in any way they can. I recommend if u want a nice, comfy, clean room to stay here. And they are pet friendly which is a major plus for my family.. less

The hotel looks nice and all but you can't judge a book by its cover. I've recently stayed and just at the check in was bad experience. The lobby stunk like someone was recently smoking weed or have been there for hours. Got the keys to my 2 rooms which were connected and they keys didn't work and had to come back all the way around back to the lobby to change them. Got in finally and it was hot. Turn on the a/c unit and didn't work. (how often does this room get booked) a smoke smell starting coming out so I had to turn it off. Had to leave the door open to the room that was connected so that air can flow. Turn on the TV, also didn't work. Call the operator, it was almost 10 PM I was tired from the trip and the guy was nice to offer another room but told me to go back to the lobby and get a master control remote to fix the tv issue otherwise he would off have to leave the Lobby and fix it himself (he didn't want to do). Towels were yellow. Thank got we had our own. On top of this.... Add on that people where having a party on the other floor that lasted until 1 Am. Next morning another guy was at the lobby and very rude when I was trying to explain our bad experience. less

They charge for ETAs even though they are not allowed. $20 /dog no way.......tried to show respect 1st night and pay for a dog sitter and had at least a 4 hrs wait for a pet room to be available & refused service for standing up for my rights. Really terrible service and disrespectful of handicapped people less

Hotel is really good and great location. Hotel staff was friendly and helpful. Great hotel for construction worker. We will stay here again every time we come to Rolla for work in future. Thank you best western Rolla. less

We have used Best Western Plus often, but a few time Best Western. Although not luxurious they were acceptable. this place needs to close. you would think that with Covid, they would be sure to have spotless rooms. Floor in bathroom area was sticky. Serious case of mold by the shower head. Very little toilet paper in the existing containers and no extra ones supplied. Sheets have holes. We stayed here for the convenience to I 44. Will never again stay at a Best Western. We were too tired to check into another hotel. we will check out early and will not use the shower. Disgusting. I suffer from COPD and asthma and I surely dont need mold in my lungs. less