Best Western Coachlight

1403 Martin Springs Drive, Rolla, Missouri, 65401-2976, United States
based on 559 reviews Trip Advisor Logo
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Best Western Coachlight

Located within blocks of everything you want to see and do in Rolla, this Rolla Best Western offers an unbeatable value and location for our guests.

Here on business? Then youll love the Best Western Coachlights 24-hour business center and c
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1403 Martin Springs Drive, Rolla, Missouri, 65401-2976, United States

Reviews of Best Western Coachlight

Traveller Overview:
4.0 Rating: 559 reviews
Excellent 51%
Very Good 23%
Average 12%
Poor 6%
Terrible 5%
Rating

jb19642021, wrote review 15/02/2021

Terrible customer service

I could not make it to the hotel because of a snow storm. I tried to cancel but they refused because it wasn’t 24 hours in advance. I will never stay at a best western hotel again. There are too many ... more

Owner Response
Best Western, General Manager at Best Western Coachlight, responded to this review
We are sorry that we could not meet your expectations. As you may know, hotels will hold a room to be guaranteed so that no one else may rent that room and that you would have one upon arrival. In such cases the room also expresses to the owner to the hotel has been sold and would not affect the business, causing a loss . It is standard across the industry for rooms to be on a no cancelation period, usually 24 hours the day before arrival, so that a guaranteed reservation may occur. We are sorry that you were unable to make your schedule and stay with us.
Rating

826kjohnson, wrote review 03/12/2020

Business Trip

Overnight stay. Check in was quick and friendly. Room was clean, but the bed was very uncomfortable. The bathroom needed to have mold removed from the shower stall and fiberglass shower stall had been... more

Owner Response
Best Western, General Manager at Best Western Coachlight, responded to this review
Thank you for the review. We will certainly look into any comments made by our customers that may not have been up to standards. , We value and respect your opinion, Front Desk
Rating

Dreamy1971, wrote review 23/10/2020

Awesome workers

I had had a bad break up with an ex and decided to do a bit (okay a lot) of drinking to soothe my ego. After drinking far too much I had the "bright" idea to go for a drive. One of the workers there c... more

Owner Response
Best Western, General Manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that your night turned out a bit better than your day had went. Another day was yet in store, and we are grateful that you had stayed with us. We hope to see you again on a return trip.
Rating

mickeym517, wrote review 29/09/2020

Excellent Value

This hotel was an excellent value. The staff was friendly and maintained the property very well. The location is convenient with restaurants close by. I would definitely stay at this hotel when I'm i... more

Owner Response
Best Western, General Manager at Best Western Coachlight, responded to this review
Thank you for taking your time to review us at Trip Advisor. We hope to see you soon in the future.
Rating

tracielynnlane42, wrote review 09/09/2020

Best Western Roll Mo

We have stayed at Best Western Roll Mo. Since July 22 until present. The rooms are amazingly clean, and smell nice. The staff makes you feel at home and is always there to help in any way they can. I... more

Owner Response
Best Western, General Manager at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor ! we hope that you will stay with us again soon.