Best Western Coachlight

Pro, Staff is very friendly, clean pool, clean room, room serviced daily,. location off or I-44. 2 restaurants within walking distance one is 24 hrs. Gas station within 1/4 mile. Con, Property (rooms) needs a face lift, lighting is fluorescent gives a dungeon feel, tub is showing wear. Dining room is small. less

I work in the hospitality business and i never would of treat one of my guest the way that this hotel did. The staff Carryann, Robert and Rose were so unprofessional rude and treated me and my family like burdens. I ask for an extra blanket and was told that she was not allowed to give me one so i ask for a extra sheet for my 7 yrs old because we forgot his blanket. I was giving a fitted sheet. Next one of my rooms had mold all over the celling they did move my room, to another moldy room! When i asked if they had a non moldy room I was told no we already moved you. So disappointed in the Best Western. They made me count my towels in front of two different staff members before i could get new clean towels! When i checked out the next morning i had a charge of 180. I called and y told me it was for towels. I couldn't believe my ears. Trying to get a manger on he phone was a joke! Do Not Stay If you Want good service and clean rooms. This location is not it! less

The Drury Inn is up on a hill with a great view of the valley! Your stay will be more pleasant than the Best Western Coachlight. If you are traveling with a pet, like we were, you may be stuck with the BW. The only advantage is that it’s a motel, rather than hotel, so their are no interior halls (which meant that the dog didn’t bark in the night). If you stay in a pet room, be careful, because our room STUNK of dog urine. We’ve stayed exclusively in Best Westerns on a road trip from Los Angeles to Detroit, and no other pet room stunk. When we told them at the desk, the first, unhelpful response was “Well it’s a pet room.” Umm, no, the BW in Williams, AZ, in Amarillo, TX, and in Allen Park, MI did not stink. They eventually moved us to another room. It did not stink & was fine. The place was marginal, however, so we didn’t even grab breakfast—it was COVID, in Missouri, while MO had the highest rates of infections & death rates in the country—happy just to get out of there quickly. less

This location has outside entrances to the rooms. Cleanliness of room could have been better, dead bugs on floor in bathroom. The Staff was efficient and friendly and they have some hot breakfast items as well as the regular continental type items. The rooms have mini refrigerators and a microwave. Overall I’d say this is on par with other motels except for the cleanliness. less

We decided after a hard 10 hours of driving to stop for the night. I was looking for something decent that wasn’t going to break the bank, we decided on this Best Western and we’re pleasantly surprised to find they are one of the few decent hotels left that still offers a few smoking rooms. Check in was a breeze, our room was clean and very nice, they have the good cable lol! And they called in the morning and asked us to just leave our door open when we left so they knew we had checked out. The food selection for breakfast was better that they Crowne Plaza we had just stayed in for a week. less