Best Western Clearlake Plaza

As leisure travelers, we spend between 60-70 nights annually in Best Western hotels around the US, so have a wealth of experience by which to make our assessment. In all that travel, this property ranks at the very top in all categories, especially the most important one: customer service. The staff is outstanding and looked to assure our comfort and satisfaction at every turn. The property is conveniently located near the interstate exit with shopping, restaurants and tourist attractions close-by. Rooms are spacious and quiet with plenty of hot water and drains that work as designed-- no ankle-deep water in the shower from a clogged drain ! The beds are very comfortable, soft but not too soft. Breakfast is very good with hot and cold offerings and an expected variety to satisfy all but the most picky eaters. The breakfast seating area is adequate, bright and comfortable. Prices are reasonable and this property provides good value. The highest recommendation anyone can give is to say that they'd stay there again...and I would without any hesitation. Give it a try. less

We stayed at this Best Western for a quick overnight concert trip. It's not a large hotel, but very cozy and comfortable. The lobby area was very clean, fresh, and bright. The room was also clean and nicely appointed with comfortable beds (which it seems to me is rare when I stay in hotels anymore). There was also a mini fridge, microwave, and coffee maker in the room. The staff at the front desk were all very friendly and helpful. less

We stopped by without a reservation on our way to Missouri. We were quickly helped and given a great room. Nice amenities, especially the breakfast. Great location-right next to freeway and other places, especially gas, nearby. less

Best western Springfield Clearlake PROS- Located just of interstate 55 this easy access location is near competitive gas stations, a variety of fast food joints and pizza parlors. It is far enough away to not be disturbed by truck brakes or car horns. You are only 2 miles from downtown Springfield and all the Lincoln attractions. The facility sports an in-door pool but no hot tub. It has an exercise room. The hotel staff was friendly and efficient. The clientele was retired folks, utility workers and travelers as school was in session and no kids in September. The room was spacious, the bed super comfortable and the blankets very plush. The pillows were numerous (4) to a bed but small. A tv and frig with a small freezer compartment was adequate for our three day stay. The breakfast was well stocked with fresh fruit including bananas which most hotels put out only 3. Always got one! Yeah! Food was precooked i.e. pancakes and over easy eggs cooked, bacon, sausage patties in ample supply. The usual juice drink and coffee machines, dry cereals, milk and yogurt. Toaster for bread and a variety of donuts and pastries. Never left wanting more. Couches and tables for dining. Finally a shower with a messaging head with enough water pressure to actually work! I’d say only 1 in 10 of these work. This one did! Yeah! Soap dispensers mounted on shower wall. TV and free WiFi worked very well. CONS- What the shower had in pressure the sink pressure paid the price. Faucet flow on my 12 volt boat water pump was better. Had to wait for hot water to get up to temp. Why? The shower curtain featured one of those bent rails meant to hold the curtain out to give you more room. Unfortunately someone pulled it down and the curtain drooped to the center allowing water spray to escape near the shower head. Maintenance should have caught that. The towels were two type. One was fluffy and absorbent...the other were white loofahs capable of paint removal if so desired. Why? Same for pool towels and yet I found one each had a yellow stain on it before use, so look first. All the parking is on one side of the building. Several nights utility trucks with trailers took up several spots. A a full house could be problematic. Can not see car from half the rooms. As the sunlight hit the pool water in the afternoon, couldn’t avoid seeing small particulates floating in water one per cubic inch. Wondered if filter was running properly? Small things but nonetheless there. Summary: One of the better Best Westerns I’ve visited. Best breakfast. Best bed. Best shower head is what I’ll remember. Would I go back? In a heart beat. less

The WiFi was unpredictable, which was very frustrating. The breakfast area was very small and menu so-so. It is convenient to Springfield Lincoln attractions but that's about all it had going for it. It definitely could be refreshed. less