I called a few hours prior to arriving to request a room that did not have pets recently. I’m highly allergic to dogs and dust mites. I’ve actually slept in hotel bathtubs to attempt to distance myself from the irritants that may send me to the ER if my symptoms start up. The receptionist politely shared with me that there was a dog show in Springfield going on, and there were lots of dogs!
When we arrived she quickly moved our room to the top floor, farthest from the elevator, and no animals too close to our room. I survived sleeping the night away, for the most part! I realize that this move was not an easy fix, since we were staying a few nights and our room was reserved the second night. I thank you for your willingnesses to problem solve this issue, and we will forever retell this story!
We were offered the option to move if needed, but the room was fine. The hotel was amazingly quiet in spite of the presence of dogs and many guests. The peaceful stay is partly because the building itself is not new, which has the benefit of far better sound insulation than newly built buildings. The location is nearby a busy road, yet there is open space behind it with singing birds galore. Our room was serviced with new towels and garbage removed daily, which we did not expect. The air system worked perfectly, and our bathtub was huge! Many thanks to the staff for your assistance and willingness to make changes when requested! less
Daksha Patel, Owner at Best Western Clearlake Plaza, responded to this review
We appreciate you taking the time to give us feedback from your recent stay with us. What a pleasure it was to hear about your positive experience with us. Every guest is important to us & knowing you had a great stay is wonderful news. Happy to hear that our front desk was able to help you. Hope to see you when back in town again.
Thanks again & be safe