Best Western Clearlake Plaza

clean facility; great breakfast; clean rooms; the staff helped make the entire stay an enjoyable experience. Greeted promptly at front desk. Check-in, check-out, and breakfast service reminded us that the staff appreciated us and our stay. Your attitude created great memories for our entire family! Thank you!! less

We have stayed at this hotel before. Always had a pleasant experience before. But NOT this time: first, pool was broken. Second, we weren't told before we arrived. Third, it's winter and we have kids with us. The POOL was the MAIN reason we stayed here again. Kids were so disappointed. We asked for any kind of refund (I asked for as little as $20 cash at one point just so I could go get my kids ice cream instead - nope); desk, hotel management, etc. did nothing. We had to call and call and call to get any kind of concession. We still only got "hotel credit", an obvious ploy to keep our money. But how can we trust this hotel or chain again? less

Nice staff and decent breakfast. Room needs a new couch, but everything else ok. Easy access to the interstate and several restaurants nearby. As a diamond BW member was offered an upgraded room which was nice. less

We ran into bad weather conditions on the trip back to St Louis so stopped here for the evening and glad we did. First of all, we had some problems using a free night voucher with Best Western but Bruce and Amy at the front desk were a great help and get things worked out. We also wanted to go see a few sights in Springfield while there and again Bruce and Amy were great help getting us set up. Upon check in we were given one of the updated rooms on the first floor which was set up like a suite with a sitting area and separate tv. The extra space worked out great as we dined in that night. Hotel was quiet, bed comfortable and we had a good night sleep. The breakfast was a step better then a lot of comparable hotels with stations for build your own breakfast biscuit, egg sandwiches, and more. These is a pool at this location but we did not have suits with us and did not use. All in all, a great night stay, made better by the very helpful staff. less

The Best Western Clearlake Plaza was a perfect place to stay. From the clerk greeting me at the front desk to the checkout the next morning, everything was great. As a member of the Best Western Rewards program, I was given an upgrade to a suite, offered a choice of a snack pack or points and given 2 bottles of water. The hotel was very quiet and nicely appointed. The room was comfortable and clean. The indoor pool looked very inviting. The hotel was also located at an interchange with access to I-55. I would stay there again. less