Did not honor quoted/check in price!
02/05/2017 MichaelFussell, Gray, Louisiana
The worst Best Western I have ever stayed in. Check in was ok, friendly staff. I Was quoted $72.00 plus tax rate but upon check out I was charged $81.50 plus tax. This hotel is run down, ugly decor th... more
The worst Best Western I have ever stayed in. Check in was ok, friendly staff. I Was quoted $72.00 plus tax rate but upon check out I was charged $81.50 plus tax. This hotel is run down, ugly decor that must be twenty years old. I stayed in room 103 and it smelled very bad. At the front desk on the right side there is a hall way stacked up waste high in boxes and junk. Pit that crap somewhere else, how about a closet. The flower beds are devoid of mulch and the bushed needs trimming. The grass needed cut about a month ago, almost ready to cut for hay now. The entrance to the hotel is terrible shape. Lights broken off. I will call manager tomorrow about the rate change.
I will not stay at this Best Western again.
Stay somewhere else.
Manager sends me their usual letter thanking my for my review but not mention of the over charge. I have reported him to the Corp office.
DO NOT STAY HERE! less
bwcanton, General Manager at Best Western Canton Inn, responded to this review
I would like to thank you for taking the time to help us identify unsatisfactory points of our experience with us so that we can continue our pursuit of providing the perfect stay for all of our guests. Unfortunately we were unable to provide a satisfactory experience to this guest much less exceed expectations as we are accustomed to. We look forward to improving our operations so that we can better serve our guests.