Where do I even start.. everything about this hotel is horrible aside from the front desk staff. We arrived a few hours earlier than anticipated and went to the hotel in the hopes we could check in earlier than 3, after traveling all day with 4 kids. They were unable to accommodate us because our room wasn’t cleaned and ready for us, completely understandable IF the room was actually cleaned. Our room was absolutely disgusting.. my kids feet were black from walking around on the floor, we found someone else’s leftovers in the fridge, a used towel on the back of the bathroom door, food crumbs under the bed, I could go on forever about the lack of cleanliness but I won’t. We had to get cleaning supplies and clean the room ourselves. There are also no “amenities” the pool has apparently been closed down for quite some time do to maintenance issues, and continental breakfast was unavailable. We specifically booked a “hotel” with a pool for the kids so that was a major disappointment. The only reason I didn’t cause a scene is because staff was SO nice and we desperately needed a place to sleep for the weekend because a full day of travel with 4 kids, one being severely autistic and another being 3 months old, was more than enough stress for all of us. Bottom line is stay ANYWHERE else, especially at the price we paid. My aunt from the area actually posted on Bennington FB page about our experience and locals all commented letting us know this is an ongoing problem and to check ourselves for bed bugs. less
Stephanie Lambert, General Manager at Best Western Bennington, responded to this review
Thank you for choosing the Best Western Bennington and taking the time to write about your experience. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to make any necessary changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.