Bed sheets were dirty with hair and other things / had to change rooms in the cold. Staff was not friendly to us
01/11/2017 843karim, Panama City Beach, Florida
We were there for a family emergency and drove all the way from Florida. When we checked in it was late, we were tired and cold. We went to our room changed and were ready for bed, when we pulled the... more
We were there for a family emergency and drove all the way from Florida. When we checked in it was late, we were tired and cold. We went to our room changed and were ready for bed, when we pulled the blankets down there was hair and dirt and crumbs like the room was used prior to us and housekeeping just made the bed after they left instead of changing sheets etc.. We called the staff and she brought us keys to a new room and looked at the bed. Blonde girl. She saw everything and I took pictures. We moved to another room and if coarse we had to go outside in the freezing cold! The next room smelled like someone prior to us had smoked. There was a deodorant room freshener in the corner of the room next to the TV stand. ( and the doors on rooms say no smoking) I'm guessing that was their way of getting rid of the smell!! We slept and got up early to get to the hospital for my mother. At checkout I told the rep. She didn't care, just explained it happens. I am a member and I stayed at a property here in Florida when my brother had cancer and it was fantastic!! This hotel is a best Western and although the building is older, housekeeping can still work harder to clean the room and your staff needs some training in exceeding the expectations of your guests! We were more like a bother to them. Great customer service goes a long way in a time of confusion or mishaps...
Blaise J, Front Office Manager at Best Western Bennington, responded to this review
We were sorry to hear that your room was not as it should have been. I'm glad that we were able to rectify the situation with you. We hope you'll give us another chance to show that we care for our guests comfort. We are also in process of updating our rooms as well.