So where do I begin. The front desk staff seemed confused and unsure of how to check me in. When I got to my room, it was tiny, terribly outdated, and wreaked of cigarettes. The bathroom had peeling w... more
So where do I begin. The front desk staff seemed confused and unsure of how to check me in. When I got to my room, it was tiny, terribly outdated, and wreaked of cigarettes. The bathroom had peeling walls and ceiling. I noticed stains on my bed sheets but it was after the front desk closed for the night. The place seemed worse than when I stayed here a few years ago. I got the impression that people are living there and it didn't seem very safe. I witnessed a violent verbal confrontation between a couple two doors down. I paid in advance on hotels.com but the receipt reflected a different amount. I would not recommend nor stay here again. I'm honestly not sure how this hotel retains its Best Western branding. less
Stephanie Lambert, Revenue Management at Best Western Bennington, responded to this review
Thank you for choosing the Best Western Bennington and for taking the time to provide feedback about your experience. I'm very sorry to hear that we did not meet your expectations during your most recent stay. It's always unfortunate to hear when other hotel guests have a negative impact on that of others, and we're certainly disappointed that this was the case during your time with us. We pride ourselves in providing the safest and cleanest hotel experience to all guests, especially in the wake of the recent pandemic, and strive to make each guest’s stay as pleasant and comfortable as possible,. We will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future.