Excellent 5 day stay
I would say the overall experience was really good. The staff was friendly and ready to help. The most difficult thing there was of course the language barrier, coming from English speaking Canada. I... more
I would say the overall experience was really good. The staff was friendly and ready to help. The most difficult thing there was of course the language barrier, coming from English speaking Canada. I'm certainly not blaming the hotel for that. We made good use of the Google translate app. In this regard, I would say the greatest bonus for us was Cynthia, who we found out has only been there a week. What a coincidence! She speaks English. Wow, was she ever helpful, always with a smile. "Whatever you need" she would tell me.
To the management: keep her as long as you can. She will be an asset to you.
The pool was certainly a bonus feature, especially when it was 36 plus.
The cleaning staff was efficient and very good at cleaning up our room. The restaurant had a variety of Mexican dishes we enjoyed. The only downfall I could say about the restaurant was how long it took to get our meal when we ordered to take it out to the pool area. Once it took over 30 minutes. The other time it took over 45 minutes. That needs some work. The hotel as a whole was looked after very well. We had a wedding reception in the tower of the hotel. Very nice facilities. Great view of the surrounding areas. Another thing we enjoyed was the quietness because it just on the outskirts of the city. But if you need something, Oxxo is just a few minute walk there and back. Once again, thanks to the staff for us having a pleasant stay. less
Israel F, Director General at Best Western Bazarell Inn, responded to this review
Thank you so much for taking the time to let us and the world know your opinion about our property.
Thank you also for your comments about our staff, and everything you saw at our hotel. We are working very hard to make things faster at our restaurant, as a matter of fact, next time you visit (hopefully soon), you will find digital menus that have already been ordered to make things faster!
We are sure Cynthia will also be around whenever you decide to come back to visit. Yes, we think she´s of great help and assistance with our customers, not only the engish speaking ones, but all of them.
We hope to see you soon. Thanks again.