My friend and I do a few overnight stays and we had booked this, our first since all this happened.
Management were rude and dismissive in relation to our questions/requests.
The room was classed as a twin, but in all reality it was a single. It was based in from all intent and purposes the attic, with Velux windows.
. However the main issue in relation to the room was the wasps, on the walls and windows.
We went down to ask if there was any more rooms he said no but would consult with his wife and ushered us quickly outside for a complimentary drink. On our way out he told his colleque that we "didn't like wasps" I appreciate we are in the height of summer but , still need to have windows open especially in such a tight confined space
The other manager, his wife came out and said there were no other rooms apart from one next door, so we finished our complimentary drinks and went to look,, I obviously wrongly presumed it was the managers job to find and show us the room instead of the customer.
Here we found much the same room ,but this time the windows were closed So we opened them as it was a very hot day . Within minutes they were in the room.
We went back down again and got told they could offer us a fan. we asked again about the pool, as they said there was no availability even though restrictions got lifted here in Scotland on 9/8/21.
She said they had decided to keep it going for one more week. The pool was empty but it was obvious they were keeping the main times for people locally who were members or whatever as on our way out after we decided to leave a wee bus arrived with local children ,
She said we would not get a refund and there was nothing more she could do . we then left.
The whole experience of this day was quite exhausting, and even though they both said there was no more availability the booking .com app was still showing availability of different rooms even after we left
I have given three stars for location, but if there hotel is not up to scratch then it makes a mockery of the location really less