Aiden by Best Western @ T'aim Hotel

My husband and I planned a last minute trip to the Finger Lakes and we stayed at the Quality Inn for a long weekend. Check in was fast ,room was very clean and they were very helpful and courteous at the front desk. I would recommend staying here and I’m sure we will be back. less

I have never had problems staying at hotels until we stayed at the Quality Inn in Waterloo. I booked a nonsmoking room and they gave me a smoking room. When I called the front desk to make them aware they gave me two options, either they would come spray stuff or I could move to a smaller bed. They came and sprayed some fruity stuff and it was so powerful it made the rest of the night miserable. Once we woke up, the smoke smell was so strong. We left the hotel smelling like smoke. The key cards did not work when we first got there and the AC unit had broken dials. Absolutely terrible experience! They gave me a $20 discount. Don't waste your money!! less

Thursday August 13th 2020, Tony and I stayed here. Great check in and conversation with the desk clerk. Our room was on the first floor. Non smoking hotel, very large. Our room was very clean, bed comfortable and water pressure good in the shower. I would definitely stay here again and recommend to everyone less

In 23 years of travel I have stayed in hotels I couldn’t pronounce the name of and hotels I’d be ashamed to tell you about... I have never had a better experience than I did at this Quality Inn... Paige was the young lady that helped me... From the phone call to reserve a room to the key not working and bringing me another... WOW... I can’t say enough... BEST EVER! less

We have stayed here many times (n both winter and summer) and are extremely happy with everything. The rooms are very comfortable and warm in the winter and good AC in the summer. The breakfast is great (juice, awesome muffins, yogurt, eggs, waffles etc etc) and the pool is really nice. I can't comment on the fitness center because I never used it, but it is there if you're so inclined. The front desk staff is very friendly and helpful (especially Jessie and Paige) and the business center has 2 computers and printer. We always got our wake up calls on time and the amenities in the bathrooms are good. There is also a restaurant attached to the building but I don't think it's operated by Quality Inn. There are other stores in the immediate area so if you need to buy something at the last minute, you can walk to the other stores. The prices are competitive and as long as we can still get a good price for the room, we will definitely be staying there again because we have family in the area. less