Aiden by Best Western @ Cape Point

Super clean , pool was spotless and all areas of hotel completely clean! Rooms are good size and big enough for families highly recommend not to mention caring front desk staff . Comfy beds , clean rooms and nice bathrooms less

Great hotel! Very comfortable bed with crisp, white sheets and pillows forever! Flawless cable and internet. Very modern shower as the hotel is only one year old. Iron and board present. Two beautiful, reasonable priced queen beds. Easy parking. Very inviting pool and breakfast area. (I cannot comment on the bar and restaurant as they were closed.) Cheerful, tasteful Christmas and room décor. Quite clean and great location right on Rt. 28 close to Hyannis, restaurants, beaches and clam shacks. Overall fun experience esp. great for families with kids. HOWEVER, The young girls at the front desk and in the breakfast area are rude beyond belief. They have small, wiseacre mouths out of which come the rudest, most disgusting comments. They are little vipers who, on 3 different stays, have treated me with disdain and contempt. I ask myself if it is because I am gay. Norbert luckily evens things out. He goes out of his way to make the guest's stay pleasant and comfortable. He displays a very positive attitude and goes the extra mile for his guests! less

My fiancé & I stayed here after the chaos of Christmas shopping and cooking. We just wanted a night for ourselves to unwind and have peace and quiet. We had called before booking our stay to ensure there was availability and Frankie was the gentleman who was working the front desk. He booked our stay over the phone very quickly and when we arrived he was so hospitable and helped me with everything AND more. The rooms were very clean and the decor gave us the feeling of a beach get away(it was 30 degrees outside). We will be back!! less

New rooms were very clean and the staff were friendly. The room was large and serviceable. But the walls were paper thin. I could hear all of the activities in the next room. All day and night. Some of the facilities (gym, indoor restaurant) were closed due to COVID. Good location on Route 28, near CVS and lots of restaurants. less

The Best Western in West Yarmouth is a beautiful, almost brand new hotel. The lobby is very well laid out with an adjacent bar, restaurant and swimming pool. My room was a very pleasant surprise. Spacious and airy with tasteful décor in Cape Cod style. The bed was very comfortable and the TV screen was huge! Fridge in the room, large bathroom, more than enough towels. A very comfortable and pleasant place to stay. The staff; however, is a very different story. I had ordered food delivered and went to the front desk to ask for silverware. The woman, who rudely remained on the telephone, took out a plastic fork and spoon (no knife) and threw them onto the counter which, in normal times would not be terribly bad. However, in times of Corona, instead of placing them in a cup and handing them to me, the bitter woman threw them under the plexiglass at me with no respect, class or style. Although I did not let this crude interaction ruin my stay, it did mar it . less