Carlisle Station Hotel, Sure Hotel Collection by Best Western

Court Square, Carlisle, Cumbria, CA1 1QY, England
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Rooms & Rates

Your Stay

Check in
Fri, 14 Jan
1 room (1 adult)
Check out
Sat, 15 Jan

Rooms & Rates

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There is charged parking available onsite.
Free WIFI available throughout the hotel
Check-in & Check out
16:00 | 11:00

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Carlisle Station Hotel, Sure Hotel Collection by Best Western

Boutique style in the heart of Carlisle.

The elegant Carlisle Station, Sure Hotel Collection by Best Western is superbly located in the city's historic Court Square, just steps from the railway station next door. This striking Victorian building is brought up to date with its contemporar show more

Please note that hotel lift is currently undergoing refurbishment works, so is currently not in use.
Dinner is not available in the hotel until September 2022.
Bars, Free WIFI, Lift to all floors, Pets Allowed, Restaurants
There is charged parking available onsite.
Pets accepted
Dog Pack £ 15.00/ day
Free WIFI available throughout the hotel
Check-in & Check out16:00 | 11:00
Court Square, Carlisle, Cumbria, CA1 1QY, England
What 3 Words: ///amused.salads.zones

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From breakfasts that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered.

  • The Breakfast Room
  • Main Bar
Carlisle-dining-04-84314.jpg

The Breakfast Room

Enjoy feelgood comfort food in The Brasserie. Its rich, warm decor, ornate ceiling and glass-fronted wine store set the scene for a relaxing breakfast time - take your pick of cereals, fruit, pastries and cooked items from our buffet bar. You can also order a continental breakfast throughout the night via room service.

Opening hours
Breakfast: 07:00 - 09:30
Weekend times may vary
Carlisle-dining-01-84314.jpg

Main Bar

The stylish bar and lounge at Carlisle Sure Hotel Collection by Best Western is an inviting place to catch up with family, friends or business associates. Our bartenders will pour you a glass of wine, craft beer or fizzy lemonade. On matchdays, we also show live football on the TV screens in the bar, so you can cheer on the players in your fantasy league team.

Opening hours
12:00-23:00
Weekend times may vary

Weddings

Share your special day with family and friends with a celebration to remember at our stylish city centre hotel. We're licensed for civil ceremonies and provide a warm welcome for your wedding party, and a grand stage for the most important day of your life. With its high ceilings, sprung dancefloor and capacity for up to 180 guests for a sit-down meal, our stunning Victorian Ballroom is the perfect venue for your reception. We also have four other event rooms, including the Citadel Room, which is ideal if you're having an intimate get-together for up to 30 close friends and family. Our experienced wedding co-ordinators pay meticulous attention to detail to ensure everything is just how you like it and work closely with the kitchen team to create amazing banquets, buffets and canapes.

For any enquiries please call Events Team on 01228 633502

Registrar

Registry office:
Carlisle Registration Office
Lady Gillfords House, Carlisle, CA1 3AJ
0300 303 2472

Meetings & Events

From board meetings to annual sales conferences with gala dinners, there's a space to suit every type of function at Carlisle Sure Hotel Collection by Best Western.

The hotel is next to Carlisle railway station and close to the M6, so we're easy to reach however your guests choose to travel. We have five rooms of varying sizes, with capacities ranging from 12 in the Executive Boardroom to 220 in The Ballroom. This large Victorian-style function room is a magnificent setting for a conference, club dinner or ball. Located on the first floor, it has its own bar and a stage area perfect for presentations and product launches. We'll keep your guests fed and watered throughout the day with regular refreshment breaks to refuel their brains.

Available Room Set Ups

The below information shows the capcity of each meeting room based on the room setup type.

Room Name Theatre Classroom U-Shape Boardroom Banquet
The Ballroom
200 100 50 50 180
Merlot
80 36 30 30 50
The Courtroom
60 40 30 30 50
The Citadel
0 0 0 14 0

Reviews of Carlisle Station Hotel, Sure Hotel Collection by Best Western

Traveller Overview:
3.5 Rating: 1687 reviews
Excellent 28%
Very Good 24%
Average 20%
Poor 12%
Terrible 13%
Rating

henriettabrush, wrote review 28/06/2022

overnight stay on route to Scotland on a coach holiday

we were told two days before travel that the lift was out of action! on arrival staff were very helpful as I needed yo change rooms as cant use a bath. room change but am now on third floor with no li... more

Owner Response
Barry M, General Manager at Carlisle Station Hotel, Sure Hotel Collection by Best Western, responded to this review
Hi Henrietta Many thanks for taking the time to send some feedback. Thanks you for the good comments about the team. The lift is currently be replaced and will be back in use towards the end of August. Unfortunately there is not much we can do with the noise from the station, however if you return in the future, we will try to accommodate you to the front of the building, or on the other side. Hope to see you again Thanks
Rating

TheWall2022, wrote review 21/06/2022

Outdated and broken

It's cheaper for a reason. Front desk staff pleasant. Didn't use any other facilities due to leaving very early. Very close to train station is a bonus, however very noisy if you back onto it. The lif... more

Owner Response
Barry M, General Manager at Carlisle Station Hotel, Sure Hotel Collection by Best Western, responded to this review
Hi, many thanks for taking the time to leave us feedback. In relation to the lift this is currently being replaced and we hope to have it up and running at the end of August. Thanks for the nice comment about the team. If you would like to discuss your stay in detail, can you please contact me via info@carlislestationhotel.co.uk and send me your mobile number.
Rating

123AutAust, wrote review 14/06/2022

Great Value, Amazing Staff & Convenient Location.

Last minute booking due to being ill and unable to continue with my journey. The staff on duty (Kayley & Jack) were efficient, attentive & extremely helpful when I arrived. Having stayed in a number o... more

Owner Response
Barry M, General Manager at Carlisle Station Hotel, Sure Hotel Collection by Best Western, responded to this review
Hi, many thanks for the great review. I am glad to hear that you enjoyed your stay with us, and that the service was good. I will certainly pass on your kind comments to the team. Hope to see you again in the future.
Rating

praveenk862, wrote review 10/06/2022

Location is great, helpful and friendly staff

I think the price does not reflect in the hotel, maybe need some sprucing up Location is great, next to train station, walking distance to historic quarter, restaurants and bars nearby Helpful and f... more

Owner Response
Barry M, General Manager at Carlisle Station Hotel, Sure Hotel Collection by Best Western, responded to this review
Hi Praveenk862 Many thanks for your feedback. Thanks for the nice comments about the team, I will certainly share that with them. Only through such valuable feedback can we continue to improve our service, if you would like to discuss anything about your recent stay, then please do not hesitate to contact me via email at info@carlislestationhotel.co.uk Hope to see you again in the future 😊
Rating

Smilie2112, wrote review 30/05/2022

Shabby not chique

Hotel was nice and central but the noise was unacceptable due to poor fitting windows also, I was on the third floor and the lift was out of operation for my entire stay so lots of stairs to climb. Th... more

Owner Response
Barry M, General Manager at Carlisle Station Hotel, Sure Hotel Collection by Best Western, responded to this review
Hi, many thanks for your feedback. Based on your feedback, i will ensure that all the issues are shared with the team, so that we can improve the experience and service that we provide. It is unfortunate that the lift is not operational just now, but this is due to it be refurbished, and hopefully if you return in the future the lift will be completed. Should you wish to discuss any of your stay in further detail then please send me your contact number to info@carlislestationhotel.co.uk Sorry that we did not meet all your expectations. Only through such valuable feedback can we continue to improve our service.

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