I would imagine that his was once a lovely place to stay and whist the accommodation is clean and tidy and comfortable the service is nothing short of amateurish.....we booked through 'Off Peak Luxury... more
I would imagine that his was once a lovely place to stay and whist the accommodation is clean and tidy and comfortable the service is nothing short of amateurish.....we booked through 'Off Peak Luxury' a DBB deal with Prosecco and chocolates in the room....unfortunately no glasses to drink the prosecco from,We went down for dinner ordered and were taken through to a small restaurant and told we have a party tonight so will do our best to serve you as quickly as possible! Our starters came and my wife was not what she ordered it was repacked with something again that she did not order and finally , on the third attempt , they got it right and actually claimed 'Oh well third time lucky'.....the rest of dinner was OK ....At breakfast it was a complete shambles , no food , no clean plates waited an age for a cup and saucer , couldn't get butter , toast was cold, had to ask for a pot of tea four times really was a farce again they mentioned the party and that they were still clearing up ....Sorry but it really isn't good enough to provide such poor service .....Give this place a miss less
LeighGerard, General Manager at Wroxton House Hotel, BW Signature Collection by Best Western, responded to this review
Firstly, let me start by apologising how long it has taken for me to respond to your view. This is not indicative of the service I wish to offer.
When I saw your review come in I immediately requested feedback from all senior managers that were working on this evening. Please be assure that I have dealt with your comments and have, where needed, reviewed these areas to ensure this is not going to happen again.
The night in question was a busy one for the team, with Christmas Parties being carried out in a number of locations. Despite this though, this should not have impacted your stay with us with Off Peak Luxury and I can only wholeheartedly apologise it did.
If you would like to discuss this further please don't hesitate to contact me directly.