Warrington Fir Grove Hotel, Sure Hotel Collection by Best Western

We only stayed one night but felt like we were at home from the first five minutes. My car alarm went off (my fault fly inside) twice in the night and the staff made sure I was accompanied to my car and stayed with me to make sure I was ok. They reassured me I wasn’t a nuisance although I am sure it would of been annoying. Will definitely stay here again. Also the rooms were spotless and very comfortable. 5 stars! less

Hotel with no name Well we booked a groupon deal (2 rooms for 4 adults - myself and my husband and the parents - one of whom has dementia) at “The Fir Grove hotel, Warrington” 2 nights bed and breakfast and evening meal in the upgraded Executive rooms. Arrived at 3.30pm (check in from 3pm).No name on hotel or hotel car park. Had to ask a neighbour who laughed and stated it been shut down then reopened and shut again and he wondered now what was happening to it. Well as we walked in there were people queuing who were all being told that their rooms were not ready. It seemed very chaotic. However as we reached the desk we were informed that as we had booked Executive rooms that’s ours were ready. Asked for the WiFi password but this would not work. Checked again and were informed it was definitely the right password. No luck. Went to the room. 1 was ready. 1 was not made up. I.e still had dirty towels on floor, beds unmade etc. Back to reception. Apologies given. We will do your room. So we waited in the outside seating area. At 5.30pm we had still not heard anything so I went back to reception. Oh yes your room is ready. They had forgotten to tell us. At last. In to the room with key and a QR code which at least gave us the right passcode for WiFi. Then, here comes the big one. TV would not work. No channels. Went to my parents room next door, exactly the same - no tv reception. Tried to ring but no idea of phone number to reception. No details anywhere. Walk back to main reception. They came but could not get anything on the tv so they called the Manager. He arrived and could not solve the problem. “no can’t do anything and can’t swap rooms as we are fill” He states will give you some free drinks as compensation. So for the 2 night stay we had no tv. My dad who just sits and watches tv was wandering around like a lost soul. He didn’t know what to do with himself. Had to put a chair against the door to stop him wandering out as he had nothing to distract him. We spoke to the “flippant”manager the following day about missing songs of praise for my father. He did not seem in the least bit bothered and never even mentioned that anyone had tried again with the tv. What a let down. We do not possess the latest phones to stream anything so we’re left looking at 4 walls. What a shambles. Wasted money and wasted break. When we had a drink we were compensated with this being free. (£17 for 4 people for 2 nights I.e total compensation per person £4.25 for each 2 night stay) Main review of the hotel itself. Reception areas very plush. Executive rooms very dated. Cobwebs around. Poor fitting yellow nets. On the plus side beds were large and comfortable with good bedding. Comfy pillows and small but clean and updated bathroom. Tea and coffee making facilities but these were not replaced for day 2 and also the 2 allocated bath towels were not replaced. In fact room wasn’t checked again. Food: all meals taken in reception. The restaurant was closed. Breakfast was beautiful although toast was not given as standard and you had to ask for this. Evening meal - poor choices unless you like curry, pasta or pizza. No meat or fish dishes whatsoever or chips or potatoes. Chicken tikka masala very bland and not eatable. Ended up having sandwiches for second day. Staff and service: staff were very friendly and helpful and apologetic with things that were going wrong. Service at reception and in the reception dining area were excellent. The young girl who had only just started was especially eager and helpful. Manager seemed a right dipstick with his too tight shirt and scruffy look. Such a shame that the manager sorting the tv could have improved our stay from a 2 * to a 4* rating. Shame on you. less

This hotel is very welcoming.The room and breakfast were lovely and I would definitely stay here again.. It also was very good value as we had a three for two nights special offer.I would be happy to reccommend the Fir Grove. less

Booked afternoon tea via Groupon, drove from Manchester to Warrington to attend, to find the hotel wasn't open!! Website unavailable, number ringing through. So disappointed to not even receive an email. Informed Groupon but the offer is still available- do not book! less

Booked an afternoon tea via groupon, this hotel honoured the booking, took the money and on arrival hotel not even open!!!! Called the number on the door, no answer!!! Another car waiting in the car park also same situation. Disgusting to not even send an email or even answer the number given! less