The Yorkshire Hotel, BW Premier Collection

Nestled in the heart of the centre of Harrogate this is a great hotel for a leisurely stay. Friendly staff and modern well equipped rooms and an easily accessible location make it an excellent choice for shopping and entertainment trips. less

Excellent 3 night stay at this hotel. Excellent breakfast .lovely spacious modern room. Car park not easy to manouver. Internet free but very slow however we would definitely recommend this hotel. We can't comment on evening meals as we were only bed and breakfast less

We have just returned from a 2 night stay at the Yorkshire. First impressions were brilliant with the location and the beautiful Christmas lights. Check in was effortless and speedy with a very pleasant young gentleman Or room 415 was huge with a fabulous view of the cenotaph and Betty's. Comfy huge bed, big bathroom, and lovely and warm. Breakfast was great, I can't understand bad reviews on it. Fruits, cereals, yoghurts plus the usual fill cooked option. The views from the sky bar are fabulous. The staff were very friendly and attentive. We ate at the pickled sprout both nights, the Sunday lunch was the best we have had for a long time. Parking, yes you have to pay but it's city centre and it's exactly what we expected. We had a fab stay and I hope to return before Christmas with a friend for some Christmas shopping. less

A thorough modernisation of this hotel has been carried out without any consideration whatsoever for disabled guests. Tiny lifts (2), only one can accommodate a wheelchair & then without luggage. Breakfast on 5th floor all bedrooms need lift. Long waits at breakfast & other busy periods. Disabled access only at rear of hotel, but parking, even to unload, impossible. No powered doors & 3 sets of heavy double doors between rear access & reception. No room modifications for disabled. No disabled seating in bar area. Only lounge seating for disabled guests next to busy & noisy reception. In short this hotel is not suitable for disabled guests, they don’t want you, don’t come here. less

The Yorkshire Hotel Summary 3.9 Good 811 reviews Rooms 3.1 Location 4.2 Service 4.2 What guests are saying "Lovely place, great room service, friendly staff" "The bathroom was small and smelt of urine but the shower was ok." "A buffet affair, with freshly cooked food every morning." More Couples 4.0 Families 4.2 Solo 3.8 Business 3.8 Trip.com 4.1/5 · 15 reviews Reviews Search reviews People often mention Aleem Mahmood 1/5 13 hours ago on Google I'll start by saying this, the hotel is lovely. The rooms are well decorated and everything is nice and clean. The staff are also very nice. However, I didn't enjoy my stay for the simple reason that the water temperature was ridiculously hot - it was scalding hot. Despite my best efforts, I could do nothing to lower the water temperature. Turning the tap and shower to cold seemed to have no effect. This ruined my entire stay as my partner and I were unable to shower and my 1 year old daughter had to make do without having her night time shower/bath. I raised the issue with the night staff and they told me that another customer had also reported the same issue. The best thing they could do was to offer me the key to another room in the morning so we could shower. This wasn't ideal as it meant the family and I had to lug our stuff to the other side of the hotel to another room just to shower, but we had no other choice. I made a formal complaint to the management in writing and the response I received was basically "no one else complained and we gave you another room to go and shower in". It was a poor response, really poor. There was no offer of a refund or an extra stay or anything like that, nothing. The wort part is, I would have refused anything that might have been offered, all I wanted was for someone to say that they were sincerely sorry and would make every effort to investigate the issue, especially as a second customer had also complained about the issue (they refused to even acknowledge that another customer had reported the same issue). My advice is that whilst the hotel is lovely, for the same price, you can stay at other hotels just as nice where you won't have the issues I had. That's what I would advise you to do. FYI - having already had a taste of the management's responses, I suspect that they'll respond to this review and somehow try to rubbish it. less