Inconsistent levels of service
Lovely, traditional hotel which could be so much better with improving several members customer service training. A distracted middle aged receptionist who went to deal with other customers whilst che... more
Lovely, traditional hotel which could be so much better with improving several members customer service training. A distracted middle aged receptionist who went to deal with other customers whilst checking my wife and I in and forgot about us. Young girls running the breakfast service wearing inappropriately shirt skirts and not adhering to hygiene best practice (pulling at skirts and playing with their hair). Excellent service from the young man checking us out. less
The Yorkshire, Guest Services / Front Office at The Yorkshire Hotel, responded to this review
Dear Steve,
Thank you for reviewing your recent stay with us. I will investigate your claims in regards to our team members as this sounds very unusal, as you can see from previous reviews they are regularly praised for how welcoming and professional they are.
Best Wishes,
The Yorkshire Team